TL;DR
General Sentiment Towards Home Warranties
A significant number of discussions express skepticism about the value of home warranties. Many users describe them as scams or a waste of money, suggesting that it's better to save the money you would spend on premiums in a dedicated savings account for home repairs [1:2],
[3:5],
[4:3]. The consensus seems to be that these warranties often do not cover what homeowners expect, and when they do, it is usually at a minimal level
[2:1],
[5:6].
Positive Experiences
While negative experiences dominate, there are some positive reports. For instance, Fidelity National Home Warranty received praise for quick service and effective problem resolution [1:1]. Similarly, Choice Home Warranty was mentioned positively by a user who had a major repair covered
[2:2]. However, these instances appear to be exceptions rather than the rule.
Common Issues with Home Warranties
Many users report that home warranty companies tend to use below-average contractors who are incentivized to perform minimal repairs rather than replacements [2:1],
[4:1]. There are also complaints about delays and poor customer service, particularly with companies like American Home Shield
[5:4]. Coverage limitations are another common issue, with many plans not covering full replacement costs or excluding certain types of repairs entirely
[5:6].
Considerations When Choosing a Plan
If you decide to purchase a home warranty, it's crucial to carefully read the terms and conditions to understand what is covered and what isn't [3:6]. Consider the reputation of the company and seek recommendations from trusted sources. Some users suggest opting for a company based on personal referrals or the reliability of the representative you work with
[2:5].
Alternatives to Home Warranties
Instead of purchasing a home warranty, consider setting aside the equivalent of the premium in a high-yield savings account to cover potential repairs [4:2]. This approach provides more control over how your money is used and avoids the pitfalls associated with warranty companies. Additionally, building a network of reliable local contractors can be more beneficial in the long run
[4:1].
[removed]
home warranties are a scam. just put that monthly payment into a savings account instead.
I’ve had good luck with old republic title co warranty. Just moved and they don’t cover new state. Realtor suggested a company here but not sure I’d trust any other given how many awful reviews are on here with other companies.
American home shield seems to get the worst reviews. No personal experience with them tho.
I think the Reddit consensus is that the best home warranty company is no home warranty company.
I recently had a good experience with Fidelity National Home Warranty -- the seller of the home I recently purchased included the home warranty.
tl;dr summary - within 3 days (and 2 vendors) FNHW got my fridge repaired and all I paid was the $50 warranty claim fee.
I had a problem with the refrigerator being too warm, I opened a claim with the warranty company and to my surprise they called me in an hour for more details and said they'd find a vendor. The next morning a vendor called and set up an appointment for later that day. They looked at the 'fridge and said that it looked like low refrigerant and they weren't equipped to fix it, so they said they'd close out the ticket and the home warranty company would find a new vendor. To my surprise, they called me late that afternoon and said that they called around to find a vendor that could resolve the issue. That new vendor called me the next day and again set up an appointment for later in the day. The tech took a look at the 'fridge and said it looked like a bad damper, he took a few pieces off the inside of the 'fridge, found the damper and when he went to unplug it, one of the pins fell out of the plug. He snapped the pin back in, tested that the damper was moving and it was, so he put it back together and the fridge was fine again. FNHW called the next day to verify that the problem was fixed.
Overall it was a surprisingly good experience.
When we bought our house 12 years ago it the warranty came with the house. That was the best investment because you have no idea what will break and die on you.
We renewed the second year at about 800 dollars. and had a pool heater, salt system, and a pump replaced. Totally got 5k worth of things fixed. That was it. Next year the rate quadrupled and we didn't renew which I think was dumb on their part. But otherwise no it's a horror.
My friend has been fighting to have her AC replaced because it's literally broken and they keep pointing fingers at the power and she had her entire panel replaced and everything verified and they still wouldn't cover it, so she gave up
None. Don’t waste your money. Ever. Period.
The problem as I have seen is realtors sell garbage plans to first time home buyers (looking at myself here) with big promises. Then it either isn't used or done to the lowest level of quality with high co-pays. The policy isn't renewed but the company repeats the cycle. More so than most insurances it is based on not being used (my opinion based on my limited experience).
Fun aside I had a contractor come back to me after everything was done and paid for, apologize, and charge me more. It didn't meet the minimum of the policy.
/Thread
This is the answer.
I am tired of recommending home warranty companies that end up having crap customer service and poor coverage. Does anyone have a warranty company they like offering up that actually does decent work? I figure if you would buy from them based on your customer's experiences if you were in the market is a good litmus test.
I’m always skeptical with home warranties, but I had choice home warranty pretty much replaced my whole entire furnace when it stopped working which was a $5000 repair. I got a six year deal for $1840.00 with a $60 deductible so I would say that’s a pretty good deal think
In our area, First American or Old Republic, I have not had a problem with coverages with either (unfortunately, neither is our affiliate - but they have proven themselves many times over).
None of them anymore. The $5k cap on HVAC units is a deal breaker.
None.
That was my fear.
In addition to 'none' you need a reliable rep who you work with. I'm only refer Fidelity only because of the rep relationship I have. I would not otherwise.
lol, yeah. Whichever one the seller is willing to pay for is another good answer.
This is the answer.
Here's the deal with home warranties. They pay below market rate to their contractors, so they only get below average contractors who are desperate for work. Their business model is "Never replace, only band aid". Sure you can find the handful of folks who have actually received more value than they paid in, but they will be a tiny fraction of the total client base. If you want to give a client something of value, a gift certificate to a handyman or an annual service contract for HVAC would be more useful.
I was a property manager for years, and had to deal with crappy home warranties occasionally. It was always more of a hassle, and rarely had a better outcome than just dealing with the appropriate contractor directly. Your odds of getting good service from a home warranty company are very low.
And even if they are not below average they purposely do not fix it right the 1st time so that you have to call them back 3x.
Truth
In our purchase agreement, the sellers agreed to purchase a home warranty up to $650 (we can go over, we just pay the difference at closing).
Is there a home warranty you recommend? Or things I should look for while shopping?
Thanks!
They are a scam, and if your realtor suggests one it ’s because they get a kickback for selling it/ including it in the contract.
I hate these things, but they are in the CONTRACT in many states you have to ask. To say it's a kickback is incredibly stupid.
So outside of states where it’s required to be in contract, Realtors are recommending them to their buyers? What I think is incredibly stupid is that they know how fucking garbage the “warranty” is and yet they still recommend them or push them without getting a kickback
“Most agents are getting ~30% commission on home warranty sales. It's definately questionable under RESPA but they are structured as deals that don't involve marketing of the warranties to be RESPA compliant or they are labeled as "settlement services" that RESPA doesn't regulate.”
If by kickback you men "pen, maybe a notepad" sure. But kickbacks are illegal and if you suspect one you should report it to the state regulatory board.
Most agents are getting ~30% commission on home warranty sales. It's definately questionable under RESPA but they are structured as deals that don't involve marketing of the warranties to be RESPA compliant or they are labeled as "settlement services" that RESPA doesn't regulate.
My recommendation is to counteroffer and have them give you the $650 as a credit rather than purchasing a useless home "warranty".
If you got the sellers to credit you even $50 it would be worth more than any warranty you find. Those things will not cover anything when it comes down to it- and that’s assuming the company even exists in a month or two and hasn’t shut down and rebranded to sell more worthless warranties.
Personally, I don't think they're worth the paper they are printed on.
If you are going to get one, be sure to read the fine print of what they cover and what they don't. I didn't get one on my last house because the none would cover a flat roof (my house had a flat roof) or an AC over SEER 13. It also would only cover copper piping (mine had some old cast iron).
So read what they cover vs what your house has.
Waste of money.
IE: you have a Samsung fridge that breaks down and warranty will replace it for you. They won’t replace it with the same fridge, just as long as it’s a fridge. No frills!
They're all a scam and waste of money so for you it is a matter of the least scummy company. I have heard Choice Home Warranty isn't particularly horrible.
I was researching to find a company I could stand by and trust with a home warranty. You already know how all the brands say they are the best until something goes sideways? So I ended up on this site called ComplaintsBoard, where real people share what happens after they file a claim.
It was there that it got eye-opening. It is not as though it is all about whether a company sells you a plan, but whether they stand by it. To give an illustrative example, one of the giants in the sphere, American Home Shield (AHS), reported 1,352 complaints. Yet, only 56 of them were closed as being resolved. With statistics like these, you would question the credibility of these companies when paying claims and making their customers whole again.
I’ve never heard positive experiences. Even more than normal, it seems they all thrive on making all attempts to not cover issues, and even if they do, cover it in the cheapest, most bare minimum way.
If I really wanted home warranty coverage, I’d take the monthly cost of one, and set up automatic bank transfer to just move that every month to a high yield savings account set aside. That’s your home warranty fund.
It’s a little bit of a dice roll that you’ll build it up before you need it, but a good home inspector should help find any issues that’s likely present in the first few years anyway.
Don't get any home warranty. Put that money into a high yeild savings account for a rainy day.
Home warranty is in the profit making business. If someone else is paying for the warranty, why not. Otherwise, they would rather send a tech out 10 times instead of replacing. The techs are subcontractors that get paid by volume and their contracts get cancelled if they approve too many replacements appliances, etc.
It is better to take to your neighbors, friends, and family for recommendations on plumbers, appliance repair, electricians, and HVAC people.
As its states above the seller included a $650 credit towards a warranty. Does anyone have any experience with these three companies? During my brief period of researching warranties in general I’ve seen the majority of people express their belief that it is a scam or worthless. But it’s offered so we should still probably pick one right? Any advice, experiences or information is appreciated.
I'd rather have $650 cash. My experience with a home warranty was that they just call out a contractor who charges you a mandatory trip/diagnostic fee and then tells you the part or fix isn't covered.
Unpopular opinion. I feel Home Warranties can be useful. I've had a home warranty on current home for 10 years. there is only one year (last year) I didn't save money. I feel that is because I've already fixed/replaced everything that could be.
Replacements are tough because it is not full replacement value. Once you understand that it is generally better than paying for a full replacement out of pocket.
All that said...American Home Shield is the only one I have experience using. Overall the experience was OK. they did jack up rates over time so we move on.
Do you have any detailed thoughts on your experience with American Home Shield? The comment above states to avoid them at all costs. I’m looking through Reddit and it seems almost all posts/comments are completely against home warranties and that they’re a scam
I always see negative comments about all home warranties. I rarely had any issue with coverage. A key is to ensure the tech that visits reports the situation as a cover-able claim. I generally did not have issue with this.
One instance was with our dryer. A button on the panel went bad. I attempted to fix on my own. The tech wouldn't touch it because it was not "intact". It was frustrating, but I can see the techs viewpoint. I could have purposefully damaged the unit. The key here is to eat the upfront cost, usually $100 or $125 depending on the plan, to have them come out. I budget for 2 -3 of these each year in my financial plan. If I don't have claims, it goes to the warranty for the following year.
In the end I view the warranty kind of like car insurance. It appears expensive. If your can budget support the upfront cost. It can save thousands.
Another note: I feel like some of the techs you get are those starting out and don't have a solid client base. As they get a solid base of clients they take less of the warranty company work. Over the years though (currently 10 in my current place) I now have trusted HVAC, Electricians, Plumbers that I can call when I have a non warranty situation.
My home warranty paid for itself when my water heater died.
But then my AC went out two months ago and I'm still waiting for a replacement. AHS is evil. They've drug out this process at every step and forced me to use sketchy contractors who wired my AC incorrectly and installed the wrong parts.
After all that, they still found a BS excuse to not cover $800 worth of stuff.
Avoid American Home Shield at all cost.
They sound nice but they don't full cover replacements and cover pennies for replacement
They all suck. Take the cash for a new rug, a nice dinner or a piece of furniture.
What would you want to buy a warranty for?
Its becoming increasingly common knowledge that home warranties are scams and most people just let the free first year with their mortgage expire.
I can't think of a single good reason to waste money on a home warranty.
free first year with their mortgage
not free; a misguided real estate agent or mortgage broker has purchased that for you as thanks for signing with them
instruct this individual to give you the cash value or something tangible instead. I did this, and bought new porch furniture instead of lighting the money on fire
It can actually be sold by the seller as a benefit. Which could be free for the buyer.
To offset the potential cost of something I couldn't afford to fix or replace outright and wouldn't want to live long without.
The secret is to call the LOCAL rep for the warranty company. I used to be a real estate agent, there are plenty of instances when people get a hefty repair or replacement sponsored by the warranty company. That being said, if they can limp your equipment along, they often will.
When I sold my house, the buyer’s agent insisted on a warranty. It was like $75 dollars so I agreed.
Its a stupid ask, but if it helped them feel better about the purchase…
Because physically lighting money on fire is a hazard, and it's easier to simply give it to a company that is going to do absolutely nothing for me or my home.
I'm the one who uses and benefits from a home warranty company!
After closing, my realtor recommended that I buy a home warranty for my 30 year old home. She didn't know this, but my heat pump was bad.
The home warranty company kept it running by putting band aids on it. That works for me. I'm getting it replaced through an electric company grant and that takes a while.
Pretty self explanatory. We are considering the purchase of a home warranty on the home we are under contract to buy. I’ve read a bit about the company - choice warranties. I wondered what experiences you have had with home warranties in general and or choice warranty specifically.
I hate home warranty companies. I am forced to use them for a couple of my rentals. They are only good for kitchen appliances and washer/dryer. Dont count on them for literally anything else.
What company is this failing you? I have had heard good things about "American Home Shield"
choice home warranty. I have worked with AHS in the past as well and still not worth it
Nope they are awful. I just ended up paying out of pocket for a new furnace when mine broke one month into owning my home. It was not worth the headache of their incompetent contractors and long wait times (especially when the temps were in the 40s).
How do you use them for rentals? Most things need to be fixed ASAP which is difficult to get reimbursed by warranty
>Most things need to be fixed ASAP which is difficult to get reimbursed by warranty
Only for certain houses, that are larger and have two kitchens, multiple bathrooms, etc so its not as time pressing if only one oven breaks down lets say
Edit to add, I'm not OP, but had a similar experience.
What actually got me action is when I asked the rep what address do they prefer summons to be sent.
When she asked what I meant I had to explain that since I had been waiting five days for their tech to show up to look my dead AC, in Florida, in JULY!!! that I wanted to know where to send the wrongful death suit to after they killed my elderly parents.
Oddly enough the tech showed up later that day.
I also did the math, I paid about $2500 to the warranty company in the seven years I had them. They had a $2500 cap on HVAC. So I paid the same in fees that I got in benefit then had to deal with their BS.
I now put a bit more per month is a specific account that I call my "home warranty" account. Next time I'll just fix it with the money I saved.
I think it depends on the home.
HVAC is a big point of contention with home warranties. If you're banking on an old system to quit on you so you get a new one for the $75 service call, it isn't worth it. They'll patch it together with duct tape to avoid replacement and when they do deem it unsaveable you'll get a portion of replacement cost, leaving you to foot a good portion of the bill. That may take many years, renewing the warranty every year. Put your $500/year into savings toward a new unit.
If you're purchasing a home that has lots of old appliances not under warranty it may be worth it. I sold a foreclosure in May that had lots of deferred maintenance and so far the buyers have a new range, new microwave, new water heater.
This is really helpful! For situations where a home warranty makes sense, do you have any companies you’d recommend over others?
Thank you. In my area I've found Old Republic to be the best. Part of the reason I'd rate them higher is that they have more vendors available in the area than other companies. That may not be the case in other markets. They also have a regional sales rep who answers the phone and will step in to advocate for us if necessary. An agent who orders a lot of warranties in your market would know.
My house (~1910) came with a three year policy when we purchased the house. They fixed or replaced the water heater, the dishwasher, and something else (that I can’t remember). Each fix cost us $35.
Not in my experience. You will get the run around and forget it if there is an emergency like your HVAC breaking down in the middle of a heat wave. By the time they send one fo their bottom of the barrel contractors you will be dead in your home from heat exhaustion.
Pros/cons? Do you have one? If yes, is it worth it? How much do you pay per month/per year?
My gas/electric provider offers a plan that is about $108 per month includes HVAC, electrical, plumbing, water heater, and all appliances. No service fees. They offer “Greenback” payout if unit cannot be fixed (limit of $2,500 per year, $500 for fridges, $750 for furnace)
I’m looking at home warranties that are about the same monthly cost (~$85-105 per month) and cover all the same things. They charge a $75-125 service fee per call, but they do cover $3k-6k per unit if unrepairable.
The house I’m buying has an old furnace/water heater (still working 🤞), 2 fridges and comes with all appliances (in working condition at inspection). I’m thinking of a home warranty for peace of mind and to have things fixed/replaced if need be.
Our home sold with a warranty paid by the seller, but even if we use it for our HVAC we have the $2500 cap. We’re still probably pulling out $10k+ to replace our unit so it doesn’t really matter to me. My realtor was suggesting if we wanted to buy our own warranty that we go with Old Republic because they typically pay out really well for HVAC.
Waste of money. That's about $1200 per year, you could replace a single appliance with just a couple years of premiums. It's not uncommon for these things to last just fine for 15-20+ years.
My furnace and water heater are 19 😬
Worse scam than extended car warranties
it didnt do much for us. they reminded us to get some things inspected but didnt pay for that.
I wouldn't recommend them.
Some thoughts:
1.) In general, companies sell warranties to make money. If they weren't making money selling them, they would either raise their prices until they were or they'd stop selling them altogether. This is all to say that, on average, you and everyone else who buys them will often end up spending more money on the warranty itself than what it will end up paying out.
For example: Getting a prorated payout for an old appliance that breaks down isn't very helpful when your warranty payments would have already covered that expense several times over.
2.) It's common to have to fight warranty companies in order for them to fix issues. You can expect that they will try anything and everything to weasel their way out of covering any potential fixes. So if you do opt to go with a warranty, make sure you read and understand all the fine print, because it's likely you'll need to argue against it should you have any issues.
3.) With regards to repairs: Older appliances often aren't worth repairing, as you may only get a few extra months/years of usable service life from any given repair. While newer appliances that are worth repairing often don't need repairs in the first place.
On other words, it's great that a home warranty will repair your old appliances if they should have any issues, but you have to ask yourself if that repair really had any value if it only buys you a few months of additional time before it breaks again.
Who do y’all use for your home warranty? I had American Home Shield for a past home. Trying to decide who I want to use for current home - seems satisfaction is regional for each company depending on the caliber of local contractors the company dispatches. I plan to get extensive coverage. Suggestions and experiences would be appreciated.
Almost all home warranty companies are scams. I would do some intensive research then realize your best bet is to take that $60/mo and just drop it in a savings account until needed. No air conditioning for 2.5 months in the middle of the summer in South Carolina before First American FINALLY owned up and replaced it. It took at least 6hrs of phone calls and threatening an attorney. Even the contractors hate the home warranty companies.... Multiple times they complained about the warranty company.
Good luck though!
Am contractor. Can confirm, May not be feasible for us to even take a job on a warranty call. As a long time homeowner I second the option on dropping the cash in a HYSA or something else each month so you are prepared and can get someone quickly when you need it (and not try to make them work for crumbs or a delayed payment after you get the warranty payout). Stuff WILL happen owning a home, and you can fund it if you budget accepting that it will!
And if nothing ever happens, then you have savings to reno what bugs you about the house in the future. :)
I sincerely appreciate you weighing in as both a homeowner AND a contractor! This is gold. Great to get this insight. The responses have been helpful - I’m going to keep saving instead of doling out money month after month to a questionable warranty company. Well said - stuff will happen. It’s inevitable. Budgeting will be my best bet. One thing I can’t afford is the headache that comes from having to argue with a company that is supposed to have your back! Again - thank you so much.
This no reason to get one. I had one my first year came with the purchase, similar experience
I never have a problem with AHS they’re super pleasant and easy to make claims. it’s the contractors that take the calls for them! they suck they find reasons why they don’t have to do any work or claim there’s nothing wrong!
Man I hate hearing that. It is so hard to find good contractors in our area. I’ve had some traumatizing experiences over the years. You’re right - no matter how good a warranty company is, if the local contractors are garbage things are going to be challenging!
We had American Shield years ago. Biggest legal scam ever. Save the premium money and use it for repairs if needed.
Thank you for giving this feedback. Glad I’m not alone on that experience with American Home Shield! It was such a disappointment. Can’t deny the value of saved money ready to deploy at whatever comes my way.
Yeah, our fridge went out at Thanksgiving in 2015. They sent their guy out to assess it. $75 to tell us he had to order a part. It also had to be ordered through American Home Shield's network. 8 weeks lead time. I can use a cooler for a few days, but not 8 weeks. I found the part on Amazon and could have it in 2 days. American Home Shield wouldn't allow that. I bought a new fridge. 8 weeks later the repairman came back and put the new part in the old fridge. It is now a garage fridge. I really believe they will pick something like 1 in 1,000 and give them stellar service, take care of the issues and that one person will rave about the warranty and how they took care of their issues. Just Google American Home Shield and see all of the complaints. Mine is probably in there.
I have used AHS and switched or tried Home Membership over a year ago. I hae been very happy wit them. They pay what they say they will in coverage,.
https://www.homewarrantyinc.com/
I use this company and have been pleased.
Any opinions on Home warranty services? Are they worth the investment? Companies like American Home Shield, Select Home Warranty, etc. Thanks Reddit!
On the reddit app, up at the top - you can do a subreddit specific search. Search this one for "home warranty" and you'll get an eyefull.
In general 9 out of 10 customers find they send the lowest quality techs, drag out repairs, lowball on replacement value, and generally hate them. For example, if you live in Texas and the AC dies in August, they'll spend a week fixing it when a normal AC service would have it done in a day. Put me in that camp.
1 out of 10 appear to derive value and there's always a story of "10 days after close my AC failed, but XXX home warranty service wrote me a $4500 check to replace it!".
It's a gamble but the majority consensus on this sub has been to save the $750-ish annual premium and fix things with professionals yourself.
I'm in this camp. If everyone just paid AHS $750 annually and never had to do another home repair, I don't know how AHS would stay in business. They don't make money by repairing things, they make money by getting people to agree to contracts.
This is a really common post - and the consensus seems to be that for most people they are at best a placebo to make them feel more secure about their home purchase - you're better off taking the money you'd of spent on one, and saving it against the day you'll actually need to hire a professional, as many times the warranty service will jerk you around.
This will depend entirely on which vendors they send out to your house. You will get many people telling you it’s a waste of money. AHS has not been a waste of money for me. I’m glad I took a chance.
This. The one contractor I hated, I specifically requested to never get them again, and the next contractor they sent became one of my favorites.
All are a scam. They will give you a run around when its their time to pay.
My $0.02 - the only time home warranty makes sense is when you purchase a new house and the seller pays for the warranty for the first year. Outside of that, home warranty companies are horrible in my experience. I have used AHS and FAHW in the past.
how to choose a home warranty plan
Key Considerations for Choosing a Home Warranty Plan
Coverage Options:
Cost:
Provider Reputation:
Claim Process:
Exclusions and Limitations:
Contract Duration:
Recommendation: Consider starting with a reputable provider like American Home Shield or Choice Home Warranty, as they offer comprehensive coverage options and have strong customer service ratings. Always get quotes from multiple providers and compare their offerings to find the best fit for your needs.
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