TL;DR Switching providers or paying off your financed phone are common methods to exit a contract. Some carriers may offer incentives for switching, which can help offset costs.
Understanding Contract Terms
Most phone contracts involve financing the device rather than incurring termination fees [1:2],
[4:4]. This means that you owe money on the phone itself, similar to a loan, and not necessarily a fee for canceling service. If you're experiencing issues with service, like poor coverage, it typically doesn't void the contract
[4:7].
Switching Providers
One effective strategy is to switch to another provider. Many carriers offer promotions to cover the cost of buying out your current contract when you transfer your number to them [5:1]. This can be a viable option if you're looking to change phones or get better service elsewhere. When switching, ensure you port your number to avoid losing it
[2:1].
Paying Off Your Device
If you're nearing the end of your contract, consider paying off your device. Once paid off, you can keep the phone and use it with another carrier [4:3],
[5:3]. Check your account for the payoff amount, as it might be less than expected after nearly two years
[5:4].
Exploring Other Options
In some cases, if you have persistent issues with your phone, discussing these problems with your carrier might lead to solutions like device replacements or upgrades [5:5]. However, this typically won't exempt you from paying off your contract unless there are specific terms allowing for early exit due to technical faults.
Legal Advice and Consumer Rights
If you believe your situation warrants special consideration, such as lack of service at key locations, consult consumer rights organizations or legal advice forums [3:1]. While coverage isn't guaranteed, there might be clauses in your contract worth exploring that could support your case for cancellation without fees.
Ever since the merger my phone has been a brick. I don’t get signal anywhere but my home, where I have WiFi. It’s been a year and a half and they won’t let us upgrade and it’s $355 a line to terminate early. Does anyone know of anyway to leave since the only reason I want to leave is because they basically stopped working in my area.
Uh, your post makes no sense.
T-Mobile doesn’t have termination fees. Rather, it sounds like you might have financed a lot on your account and that’s why you can’t upgrade - you have no credit remaining to get new devices.
You have to pay off your existing finance agreements. You owe that money, and there’s no way out from paying it. It’s not a fee, it’s a loan you agreed to pay off.
Ok so your saying I can just pay off the phone and keep it?
It's all fun and games until that EC runs out
You can leave whenever you want, but you financed phones and you have to pay those off. Its not a termination fee, its jut the balance you still owe on your phones.
Wrong sub you must be looking for att or vrz. Tmo doesn’t have termination fees
I’m not sure I’m on my brothers account and he’s too lazy to look up or ask simple questions
My 2-year contract just ended, and I’m planning to buy out my iPhone 14 Pro Max and switch providers — mainly because staying loyal doesn’t seem to offer any real benefits.
My question is: before I switch to a new carrier (like Freedom), do I have to wait for Bell to send me the bill for the phone buyout? I was told they can’t bill me immediately and that it could take 1–2 months after the contract ends.
Since the phone technically still belongs to Bell until it’s paid off, does that mean I’m not allowed to leave until I receive and pay that final bill?
This is my first time buying out a phone.
Just switch and port out your number. Bell will send final bill after that.
This. Sign up with your new provider and port (transfer) your number over. The second that happens, it will trigger the cancellation of your Bell service and they'll bill you for whatever is owed on the account; no need for you to contact Bell yourself.
Just be sure to NOT cancel your Bell account first, or else you will lose your number (assuming that you want to keep it).
If you do the switch at a phone shop, you’ll pay for the buy-out there.
[deleted]
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Sounds like a nightmare with the company. Could try to take it to the ombudsman route, but they probably wouldn't be able to help unless there's been no resolution offered for 8 weeks or a resolution has been offered and you've rejected it.
Basically title.
I have 13 months left and appearently I have to pay 270 dollars if I want to cancel my contract.
Can I use the fact that I get no service at my work to somehow cancel my contract with no fee penalties?
Thank you
No as there is no actual "penalty fees".
The "fees" are just you buying out the rest of the phone that you get to keep after canceling the service.
So technically if I don't care about the phone I can return it and ask for my contract cancellation?
No, you financed the hardware like you would finance a couch.
Can’t give back your couch after a year if it doesn’t fit in your new house.
You do have some contracts that have a "return" option (had to be chosen at the beginning) But that still won’t reduce the fee to zero, just reduce it.
The "fees" would be much higher than 270$ if that was your case tho
You can just sell the phone tho.
Check what your device is worth on the resell market.
Paying the 270$ and selling the phone is pretty much your best option to end up with minimal cost
If you pay the 270$ you keep the phone. So you can use it with whatever new provider you go with. You can also get discounts from that (BYOD but they are not like they used to be) and other offers for switching. Each month you wait will reduce that payment so if your billing period is in a few days you could wait save a few $.
Just pay off the phone and BYOD with a carrier that does have service.
Do you have Wifi at work? Are you able to enable Wifi calling?
Coverage is almost never guaranteed. There are probably plenty of other places where it does work.
I've had a pixel 6 pro since November of 2021. From then till this day I've had several glitches and issues with the phone. In just the span of 3 months last year I went to my Verizon store four times in just 1 and 1/2 months to complain about different issues I was having with the phone. They also made me a new phone twice because of all issues the other ones were having.
From August of last year till this month the phone seems to be okay when I was talking to have different glitches again. I've tried on numerous occasions to change phones completely but they refuse to allow me to do this because I got the phone through a trade-in. They say that because of this I either have to pay off the full amount now or I have no option.
What can I do and how can I get out of this contract? This is one of the worst phones I've ever had in my life.
You pay it off. Sometimes, the contract will allow you to upgrade if you've paid on time for certain lengths of time, but it doesn't sound like the case here. You've had the phone for almost two years, how much more could you need to pay?
Good point. I'll look into it
Verizon should have a pay-off amount next to the phone in your account. I just paid mine off, though I'm not looking to upgrade yet.
You've had it for nearly two years, how much money to you still owe on it? It may be easiest for you to just pay the phone off.
Ok I'll probably do that
Switch to a new provider. Many of them offer buying out of your current contract and some other perks for switching. Plus you can get a new phone.
I'm in England and I recently changed my contract on my phone to something that O2's website very strongly inferred was a downgrade to a cheaper tariff than my current one. However, when my bill came through it was more expensive. What the website had failed to indicate was that my current contract was almost entirely based on the cost of the phone itself, which still has a few months left to be paid off. So what I've actually done is upgraded my contract to a more expensive rate for calls and data. Obviously, this is extremely annoying and the complete opposite of what I intended to do.
After some back-and-forth on the phone with their call centre, I discovered that I was a few days beyond the 14 day cooling off period, during which The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 legislation states I have a legal right to cancel the contract.
After some debate, they relented and allowed me to switch my tariff to a slightly cheaper one. I'll get less data, and it's still more than I was paying before, but at least I'm not paying an extortionate amount. I asked the representative in very clear words "will this completely remove my previous contract and create a brand new one, without any charges being brought over from my previous one" and she said "yes."
This leads me to my question.
Given that this is a wholly new contract, and given that I agreed to it five minutes ago (which is within 14 days). Is there anything stopping me from just cancelling it, as per my legal right, and essentially achieving what I wanted to do in the first place?
Firstly, yes. You'll just be back where you were before you agreed to this new deal. They would be within their rights to enforce the first new contract if you cancel the second new one.
You need to double check the original contract(s). Based on what you've said it is likely that you have two separate contracts. One for the airtime and one for the device.
If that's the case then switching your airtime contract will not wipe out any remaining balance on the device contract.
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Yeah but did you get free ring dings?
From what you've said, yes you could cancel the new contract within the 14 days.
Things to consider:
Was the termination of the old contract conditional upon you taking and retaining the new one?
Does the device contract contain any requirements for an airtime tariff?
Would be my worry as you could cancel the new one without penalty but then be landed with the waived cancellation fees from the original tariff. You'll need to check the cancellation terms of that contract.
You would have to pay the remaining MyTab balance and if you also wanted to keep the phone, then you would have to pay the TradeUp balance too.
Thanks for the response. So 571.32 gets me out of the contract with giving back the phone and 842 gets me out of the contract with the phone?
Given that your remaining balance is quite high, I’d possibly look into getting a cheap prepaid or postpaid plan with another provider (Lucky Mobile, Fido, Koodo, Public Mobile, etc).
You can move your Freedom line to esim, and use the other prepaid/postpaid line on a physical sim.
You can use that till the Black Friday deals start to roll out. During Black Friday, if you sign up at Walmart Wireless, or Costco, then they tend to include a gift card at their store (usually around $200). You can use the gift card money to help offset the cost of leaving your agreement early.
You’d return the phone to Freedom, and sign up with a different provider while getting a new phone. I wouldn’t keep the phone with Freedom because you’d have to pay the tab, and the trade up fee. If you switch during Black Friday, in order to get the gift card from Walmart or Costco, then you need to get a phone on an agreement, you can’t get a byod plan and get a $200 gift card along with it.
When the time comes, the provider with the best deals (from last Black Friday) was Fido. As long as you don’t need 5G, and internet speeds over 100mbps, then I’d just keep an eye on the flunker brands (Fido, Koodo, and Virgin Plus).
Let me know if you have any questions.
Thanks for taking the time to write this up.
Would I be able to switch my current Freedom plan to the $15/mth starter plan and have that on the esim?
Or would I have to now carry two plans/full prices?
Trying to find a service that offers "data only" plans though haven't had any luck.
No worries.
I don’t think this is possible (you’d have to contact Freedom to make sure) because in the image you posted it says that Freedom is paying $20.71 a month towards the phone. A portion of how they get that money is through the cost of your plan. I highly doubt that they’d be willing to lower your phone plan, while allowing you to finance the phone. They of course allow you to change to a higher plan, but I don’t think they’d be willing to lower it.
I think Fido has a data only plan where it’s like 2gbs for $10 a month. Might wanna check that out.
To answer your other question, you’d have to carry 2 plans if you want to take the route I’m suggesting.
Another point you should take into consideration is that while waiting for Black Friday to roll around, Freedom is going to be paying down the device balance by $20.71 a month, so by the time Black Friday rolls around and you need to pay off the device balance, it’ll be like $144.97 cheaper.
The data only plan from Fido is $10 per month, so multiplying that by like 7 months (till Black Friday sales) it’s $70.
$144.97 - $70= $74.97
What I’m trying to say is that even with getting that extra data plan and waiting till November to upgrade, you’ll still be saving money.
Been with Freedom for almost a year and the lack of coverage outside of the GTA is getting to become too much. Sadly need to go back to one of the big 3 or their subsidiaries. Have a tab with an iPhone 13 and wondering if anyone would know how much it will cost to cancel this early.
I know freedom will give you a credit of upto 300$ if you escalate to ccts that the services aren’t working
Looks like almost $900 , I've always had coverage outside of the GTA, some of the really remote communities I've struggled but theirs a reason majority of the providers invest little in those areas.
Remaining tab balance + Trade up value?
Not even remote communities. Talking in Hamilton, Newmarket, Collingwood...no service. Finally turned roaming on after finding this sub and even the "nationwide" coverage is unbearably slow and not usable.
$571+ tax is what's owed.
The other thing is you could grab a second plan on esim (rogers-owned chat-r has a data-only plan, slowed down to 128K there after).
With this setup (your device is pretty much dual-sim), where freedom has no coverage, you make use of the other sim.
I would also highly recommend enabling Wi-Fi calling to avoid similar problems (the places where you work that is), and voLTE so calls use LTE rather than falling back to 3G.
$571+ tax is what you owe
Current have 3 phones I’m leasing through AT&T (2 iPhone 13 and a 13 pro max). I’m paying $226 per month for all three phones (leasing and also the actually phone plan)
I’m at 16 of 36 months for paying off all 3 phones. I’m currently paying like $10 per phone a month for the lease portion since I had bill credits from a previous trade in. Balance left if 600 for the pro max and 450 each for the other two.
I’ve been wanting to leave AT&T for a while now but I’m worried about incurring a bunch of fees. What would be the best company to move to that would be cheaper for phone plan+leasing 3 iPhones(iPhone 13 or newer)?
I’m guessing T-Mobile or Verizon’s offer to pay terminations fees would be best?
I also have to be able to keep all 3 phones with the same number. I haven’t switched phone carriers in so long I forget if there is risk of losing the number.
I’m guessing paying off the phones and then switching will be best? It just never seems like the right time to switch.
You haven't mentioned whether you have good coverage on T-mo or Verizon; nor have you mentioned what kind of plan you need going forward (unlimited or bucket of data, hotspot, other elements) - to get the best choices for your situation, you need to consider all these.
I’m guessing T-Mobile or Verizon’s offer to pay terminations fees would be best?
There are significant differences.
T-mobile's keep and switch promotion will reimburse you the cost of the phone repayment (upto $800 per phone) - Reimbursement is through a prepaid Visa card that you can use anywhere or even transfer to your bank account (the last time I did it). AFAIK, all plans including the lowest "Essentials" plan is eligible.
You can choose to switch out from T-mobile after you get the reimbursement (typically 1-2 months time).
Note that there are restrictions on where you can port from (AT&T postpaid is on the eligible list); phones that qualify (iPhones are eligible); You will have to take screenshots of your bills before and after (showing the payoff amounts) and submit it for reimbursement. Also - if you've used this within the last 2 years, you will not be eligible.
Verizon's offer is different - it's not a reimbursement, they give you $540 as "bill credits over 36 months" per line that you port into their highest cost plans (Unlimited Plus and Unlimited Ultimate). That means you're locked in for 36 months if you want the entire bill credit.
What would be the best company to move to that would be cheaper for phone plan+leasing 3 iPhones(iPhone 13 or newer)?
I would split this decision into 2 parts - paying for the phones, and then switching to the final desired plan.
In all cases - you'd need to pay off the balance to AT&T upfront (600 + 2 x 450 = $1500) and get your phones unlocked.
Next : reimbursement for the cost of the phone; T-mo's offer is the best : you'll get $1500 back, you will have to pay for a minimum of 2 months on their plans (lowest monthly would be Essentials at $90+taxes and fees; other options range from $130 - 180 per month including taxes and fees). You may also have to pay $35 per line as an activation charge if you go into their shops; but may be able to get their "insider code discount" of 20% recurring if the salesperson in the shop has one available.
I recommend this over Verizon because VZ offer is over 36 months and bill credits.
Final plan : After you've got your reimbursement - you can choose whether to stay on with T-mo or switch to a different provider / plan. Exact choices would depend on your requirements and coverage - but possibles
Verizon based : You called out Visible at $75 for 3 lines on their base plan, or 135 per month with their "plus" plan.
US mobiles has 3 different "unlimited plans" from $75 to $120 for 3 lines; the highest plan also includes a "streaming perk"
T-mo based : Metro by T-mobile has 4 unlimited lines at $100 / 140 / 150; there's also been some reddit discussions on a single line at $25 including hotspot that you may have to request through their CS / cancellation.
US mobile's unlimited plans are also available on T-mobile.
AT&T :
AT&T prepaid Unlimited plan with multiline discount would be $130 per month for 3 lines. There's also a Walmart specific unlimited Max plan with better features that's priced similarly; not sure if you can get multiline discounts on that, pl. check.
You may be able to get prices in the $32-35 per line range if you join a group at r/GoPhoneGroups.
Cricket has 3 lines on their top plan at $110 (single line cost is $60) or $90 (single line cost of $55)
Thank you for the explanation! Had no idea T-Mobile would reimburse the cost of paying off the phones!
As for plan needs unlimited talk/text, and I’m currently on the unlimited starter plan with AT&T so I’d like to stay on something similar. No need to a hot spot.
T-mo Essentials (3 lines at $90+ taxes and fees; potentially around $105 per month) would be somewhat comparable; includes 50GB premium data, hotspot is only at 3G speeds. You may not get the CA / MX coverage that you get with AT&T.
After the reimbursement; you could choose to stay on that, or consider US mobile's unlimited starter ($75 per month for 3 lines; 20 GB premium data per line, no hotspot). Service available on both Verizon and T-mo.
From what I calculate Visible would be $80 per month for phone payments, and $75 per month for the phone plan. Totaling $155 per month for all 3 phones.
Or $215 per month if using the $45 per line plan.
You likely aren't in a contract or lease, but an installment plan.
So you can leave at any time. Just pay off the phones, forgoing any future installment credits from previous trade ins,
If T-Mobile is offering to pay off the remainder of the phones, that is cheaper.
Though I'm not sure I see the deal you are mentioning. There is an offer to pay off your existing phones but it seems to require you get new phones from T-Mobile. Verizon's deal seems to be you get paid over 36 months.
Also, ATT won't unlock your phone until a few days after they are paid off, so you probably need to come up with the cash in the short term to handle this.
If anyone is feeling trapped and that your only option is to pay a crazy 'early cancellation fee' - you should know there ARE ways around it.
Hope this helps someone!
N.B. I share stuff like this in my newsletter once a week or so
When you upgrade, you’re often technically entering into a ‘new’ contract.
Which means a new ‘cooling off period’ (usually 14 or 30 days).
Then, you can cancel the overall services without a fee, within minutes of your ‘upgrade’.
This usually works (like 70% of the time).
But some stingy buggers have caught on to this, and have worded their contracts to just drop you back onto your previous plan.
If that’s the case for you, just…
Often, we’re cancelling our contracts because you’ve found a better deal elsewhere.
Most phone/WiFi providers will offer to cover your cancellation fees if it means you’ll switch to them.
Generally, even the less generous providers will offer you the equivalent credit to use against your new service.
It’s common sense for them to stump up the money to bag you long-term.
Most contracts stipulate that providers can’t legally charge you the cancellation fee if you move to a house where they can’t provide the promised service.
The only broadband provider in Hull is K-com, which has its own, independent infrastructure.
So other providers cannot physically provide you with a service there.
They can’t hold up their end of the bargain, so they have to let you end your contract there and then without any additional charges.
You’ll probably need to mention a specific address in Hull. Just get a random one in the middle of the town and you'll be sound.
It’s a bit cheeky, but most providers will take that at face value.
Some will ask for ‘proof’ of the new address before waiving the fee.
The workaround is to simply hang up and call again until you get a customer support rep who just doesn’t care.
It's my inalienable right to take advantage of shit-tier customer service. Takes max 3 calls to get cancelled this way.
If your service is usually slow/down, you can ask them to run an Ofcom speed complaint.
They will monitor it for 30 days and then note the outcome on your account.
If you’re below the service you were promised, you can leave penalty-free (and reclaim for the month you had to wait).
The companies will try to fob you off with excuses, say they’re working to improve things, and kick the can down the road.
But if you want out, just keep complaining and escalating until it gets cancelled with no charges.
If you still get some pushback, use resolute to arbitrate & they will stand down in the end.
Say you’re moving into a household that the company are already supplying.
New flatshare, back home with the parents - whatever.
They’ll usually waive the cancellation fees without looking into it any further.
Like the Hull example, if anyone starts playing Sherlock, hang up and call back until you get someone who hates their job more than they hate you (be nice and friendly on the phone, it goes a long way).
These are great suggestions, especially the Hull one, thats so random!
Not all suppliers will let you out of your contract for free if you go somewhere they dont supply, hyperoptic namely do flats, and im moving to a house and that i knew they didnt supply, they asked when i went to cancel if they could check and they said they didnt supply it, so it would be several hundred to cancel.
Just wish i knew the other possible routes to take, the moving into a shared flat would’ve been a great one to tell them i feel! But sadly, stuck at the complaint one now!
Hyperoptic also don’t let you change to a different plan if you are on their 1GB service as well, so the cooling off period sadly isnt an option, tried that too, but after i already wanted to cancel, so maybe it was because it was a obvious give away!
Did you find a solution or are you stuck paying a cancellation fee? I'm trying to get out of a hyperoptic contract myself, do you have any tips? I also found on the website that they no longer charge a cancellation fee for certain plans, but you have to pay the outstanding charges till your contract would end.
I havent heard back from my last email from them yet, so don’t know if they are going to continue charging me the full amount or not, but I did have hourly speed tests since signing the contract that I have referenced, as they failed to meet the minimum speed near 3/4’s of the time I have been with them, that all include links to the speedtest website so they can verify then, so hoping that will tip them to letting me off, but i’m not overly optimistic.
I didnt realise there were certain plans they didnt have cancellation fees on though, that would have been ideal, i should’ve left at it at a rolling cost tract instead if renewing, but I didnt think i’d need to cancel while still under it.
Hopefully yours goes better than mine has so far, they effectively terminated my account once they told me the cancellation fee and havent got back to me since, even after calling and getting my account and chat reopened, but hoping that’s just a bank holiday delay
Thanks for this post. I’m helping an elderly friend change her broadband provider (she’s currently getting fleeced by Virgin) so this is timely!
What about if she ‘upgraded’ to a monthly plan? That should be easy to cancel, no?
I used the upgrade method you mentioned with O2 last year, you could upgrade to a single month plan. Not sure if the ability is still there, but it was really bizarre to see!
Virgin media almost certainly won’t waive cancellation fees. I’ve moved houses 4 times with virgin media and each time they’ve been a right pain. Luckily another provider where I live now covered my virgin media contract for 12 months, and good riddance with Virgin Media!
Glad you found a solution there. Yep, in my research Virgin seemed to be particularly stingy, closely followed by Vodafone.
this is why I tried to bring together a few methods for people to cycle through. Because each company seems to have got wise to at least one or a couple, but not all of them :)
Yep, we moved to stay with family for a while and Virgin would not waive the £50 fee. B*stards.
Moving to Hull worked wonders for me, saved about £400 from the early termination!
The mention of Hull is amazing. Why I’m subscribed here and actively follow. Will try it out when mines up in 2 months
What do you mean when yours is up? Do you mean out of contact?
I was shocked when I heard about this - but it's a thing
Should be clear that sometimes they WILL want to see proof you're actually moving to Hull. But like I say, just call back until there's someone who doesn't care.
They just see "no coverage", okay cool, see ya!
I’m paying £43 a month for 1gb broadband from virgin media, been with them since 2011. You reckon that’s good value ? To be fair they’re the only ones who provide 1gb in the area but wondering if I can get this lower. I’ve seen some here only pay 28-30
I recently got a new phone, and went with a new provider. However, I’ve had a lot of issues while friends and neighbours who use the same provider have had no issues at my house, my grandpa’s down the road (where we socialize most nights) and elsewhere. It’s just me.
They’ve replaced the phone twice, given me new SIM cards, had me reset network settings and then do a full reset at an Apple Store in Toronto l, and done technical support. Apple has also run multiple diagnostics and said that there’s nothing wrong with the phone, which is what the provider blames. I’ve also dealt with tier 2 support, the network team, etc. and they say my phone only connects to the low band. They don’t know why.
I’m going to be setting up the third phone from them tomorrow, when I can go out and buy screen and camera protectors. However, I doubt that yet another phone will fix things.
Currently, Freedom has a great deal that would give me the same phone, less data and a return to a provider I was with before this, for $10 more per month. It’s a limited time deal, though, so I don’t want to miss it and pay $20-40 more per month without it. What would happen if I ordered a new phone and plan with them right now? If the third phone from my new provider works, I can just return it all without opening or setting it up, right?
Also, has anyone gotten out of a phone contract when they’ve had problems? I’m two of twenty four months in.
The guy I’ve spoken to can’t tell me, as he just files a report to the accounts team.
I’m in Ontario, and we get fifteen days to return a new phone. I did that with my first phone in January, but the replacement worked fine for the second 15 day period I was given. After a month, it started hardly loading anything using data again.
Put your sim into another phone that actually works, do you have the same issues?
I haven’t had a chance to, but I’ve tried two new phones and two or three SIMs
how to get out of a phone contract without fees
Here are some key considerations for getting out of a phone contract without incurring fees:
Check the Contract Terms: Review your contract for any clauses regarding early termination. Some contracts may allow for cancellation under specific circumstances without penalties.
Look for a Grace Period: Many carriers offer a grace period (typically 14-30 days) during which you can cancel your contract without fees. Ensure you act within this timeframe.
Negotiate with Your Carrier: Contact your carrier's customer service and explain your situation. Sometimes, they may be willing to waive fees, especially if you’re a long-term customer or if you’re switching to a different plan.
Transfer Your Contract: Some carriers allow you to transfer your contract to another person. This can be a good option if you know someone who is willing to take over your plan.
Document Any Issues: If you have experienced service issues (like poor reception or dropped calls), document these problems. Carriers may allow you to exit your contract without fees if they fail to meet service standards.
Consider a Buyout Offer: Some carriers may offer to buy out your contract if you switch to them from another provider. This can sometimes cover your early termination fees.
Recommendation: Always communicate clearly and politely with your carrier. Being courteous can often lead to better outcomes. If you’re unable to negotiate a fee-free exit, consider waiting until the end of your contract or looking into a cheaper plan with the same carrier.
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