Emirates… their level of customer service was absolutely amazing.

The one flight from Chi to UK that was dang near empty and I got to lay down across 4 seats and alert the whole way. I know that’s not about service, but they didn’t wake me up, if that counts!

Upgraded to first class.

Landing properly!!!

Delta! Staff is always friendly with greetings and happy to help people get seated so flights left on time

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Customer care person in every company seems to be untrained and dumb

Will you agree to pay 25% more? They will use that money to hire, train and pay better customer support agents. No, you won't, you want the cheapest fare to go from point A to point B. Thus you get the cheapest service that the airline can provide for the razor thin margins.

Cue up the downvotes.

It's wild to me that the biggest perk of status is being able to get a real person to answer your call.

Customer service is going down hill. Friend of mine worked within the CS department and when there was a change of CEOs, which in turn led to them turning the CS to a call center in India. I’m so tired of calling a US Based company or using their chat and getting someone in Cebu city or Delhi….

I talk to the exec plat desk all the time and they are always super helpful

Send a response with something like "This generic response in no way addressed my actual complaint. Can you tell me..." and you'll get a real person to answer. It may still go nowhere, but that's how it actually gets read.

I'm surprised by how high Etihad, Qatar and Turkish were, and how low Delta was.

Porter is crazy low considering their cancellations and on time performance.

Are they paying for delays right away and not playing games ?

I know they gave my sister a 400$ voucher as soon as her flight was 3 hours delayed. Perhaps they give vouchers to discourage people from applying for $ compensation.

Porter is better with communication and being proactive with situations. I speculate that they deal with more regular fliers who know how things go and are less likely to complain.

They must have collected their dataset before the big announcement. Southworst about to plummet to the bottom.

Fr though, they must be surveying inexperienced fliers. Every frequent flier I know is happy with AA. I feel they are doing better than years’ past on caring for people on life’s journey. The normal DFW issues that happen every spring notwithstanding. At least DFW ain’t EWR.

Well when price matters and loyalty program matters AA is great. When reliability costumer service and amenities matters that is a where AA falls short. 

I support AA still because how much easier to gain status with them and the status is better than UA and DL (oneworld Emerald). Oneworld alliance overall beats Star Alliance and SkyTeam. UA miles and DL miles are crap in comparison with AA as well. DL frequent flyers always take pride in their 15% off award flight when you hold their CC with annual fees, which merely boosts their SkyPeso value to 1.3 cpp or so 😂. Similarly, they even take pride on their “upgrade” to C+ where MCE is free from AA Platinum and above. In the end, from a customer’s perspective, Delta is only marginally better than AA by a little bit which also shows in their fares.

For me personally, to enjoy elite benefits and lounge access, I will have to buy non-BE on Delta and only if you have their $650 AF CC or fly premium economy on international itinerary with Gold+ status. You can achieve above with BE on AA if you have Platinum status and above also the ability to select MCE. The fact that Delta has higher fare already and the necessity of buying non-BE or even Premium Economy easily forces you to pay $200+ while flying with AA on BE. To me, Delta simply doesn’t make any sense to me unless I need to fly to one of their hub to take advantage of no layovers.

I flew Alaska last week and it was pretty amazing. The pre-order food (in coach), the FAs were all unbelievably nice and the planes were very clean. The longe was pretty nice too. I also got upgraded both ways and almost never do as EXP out of PHX. I am 1 or two on the list every time 😂. I have had a few awesome FAs on American but also some that should not even be allowed to work a flight as they seemingly hate everything about their job... FYI Travel and Leisure is now the old Wyndham time share unit. They decided to use the name of the magazine when rebranding

I had an absolutely ridiculous situation with Swiss. Due to fires around SFO, our LAX-SFO-FLR route wasn't going to work. So, we got re-booked on Swiss.

At the ticket counter, we asked to pay money to upgrade to business. The ticket agent didn't even look, she told us there were none available. Odd, we looked online while we were in line and business was...very open. I'm not saying she's a liar, but she seemed dodgy.

So we got out of line, went to a different agent. Bingo bango, look, business was available and we paid to upgrade. While we were paying, the original ticketing agent came up to us and asked us if we thought she was lying when she told us there was no availability in business. I looked her straight in the eye and said yes, because we just upgraded and I'm not sure what her problem was with us.

Spirit airlines is the worst. Their carry on allowance is smaller than all other airlines, checked bags are quite expensive, and the seats are incredibly uncomfortable. Also, they delayed our flight with no notice (we checked before we left for the airport and noticed, they did not email us) and that delay led to them canceling the flight, then gave us no option for another flight out that day. They wouldn’t give us a refund or any credit to find another flight out. We had to stay an extra day and take the next spirit flight out (which was also delayed with no notice).

British Airways removed the red rose from the first class washrooms.

Avoid if you're a fan of red roses.

I had a Condor flight get delayed 29 hours, but in 2 hour increments. They didn't have any staff at the airport either so no one to answer questions other than the airport staff who just told us that it wasn't their problem. I called the Condor help line a few times and waited on hold for 45+ minutes only to be hung up on more than once.

AA is quite awful. My pro tip to avoiding bad service on airplanes is to fly a lot and be loyal. I have United Global Services and Delta Platinum Medallion. Whenever I fly Star Alliance or SkyTeam (95% of my flights) I am treated like royalty. It makes travel stress-free.

You said that wrong. A select few US airlines are not worse than airlines in other countries.

You fly anywhere on Air France, Air Canada, ANA or Quantas and you’re getting a significantly better experience than on Delta or American. For starters, you get a meal. That’s included. You get drinks and snacks, that are included. You get a checked bag, that’s included.

You pay for each of those on AA or UA.

And let’s not even talk about UA/AA vs Cathay Pacific/Emirates/Qatar/Etihad. That’s like driving a Ford Fiesta vs a Bentley.

Now if you’re talking economy airlines? They all generally suck. Everywhere in the world.

Do people think this? as an American who lives abroad, I’m so used to Americans just reflexively shitting on themselves and our own country that I don’t notice the particulars anymore.

And you’re right. Airlines in general suck. I’ve flown damn near all international carriers, and I can say that United and AA are solidly middle of the pack.

My flights on ANA are always better than on Delta.

I used to fly from Dallas to Manila. Was always horrible. That period over the Pacific if you could not get to sleep you were always begging , " please just let us die in a fiery crash" The Manila stretch from Narita to Manila was wonderful . It was always JAL.

Bro, have u tried an asian airline? No bs random fees for everything like luggage / carts, free snacks, actually decent meal, employees that actually care. Any of the major asian airlines like ANA / airchina / korea air / asiana , etc…..

I didnt travel much during covid, it almost skewed my options on US airlines and everything till i travelled outside of the states after the rona days

Coming in at number two: Ezra Airlines.

I walked through blood and bone to fly on JetBlue airlines, I was in Chicago at the time.

You know what ranked last? 9/11 airlines.

How did 9/11 Airlines do?

I'm financially illiterate, so I'm just going to assume this graph means I can buy a JetBlue Airlines ticket for $4.93. That's way affordable. I can see why they're ranked #1 in customer satisfaction.