I also had problems with transferring my brokerage account to ETRADE, I’ve been calling them for the past 3 weeks and they still haven’t resolved it, every time I call it’s a different agent. Would also be interested in contacting the executive offices somehow

The now of age minor needs to provide SSC and DL and then call customer service with both the previous minor and whoever the custodian of the account is.

I remember doing this for my kids. Have your son create an account, call them, and request the transfer. Nobody else should be required here assuming he's at the right age. Have him ask the representative to process any documents with him on the phone as this has been an something you have had trouble with.

why stick with etrade? If you trust the process of account transfer at Fidelity or Schwab, you can initiate it without dealing with CSP of Etrade.

I’ve used E-Trade bank accounts (checking and savings) for probably 15-20 years (whenever they started offering it), and I’ve never had a problem, though I don’t use it heavily (basically do bill pay, transfers, and write an occasional check).

Been using Etrade max rate checking, premium savings and brokerage for 25-30 years. No complaints.

Love the ATM fee refunds, although that feature may have been grandfathered over from before MS acquired them. Love the high transfer limits. I basically use my ETrade max rate checking account as the central hub for all our finances.

I’ve had a max-rate checking, complete savings for 20 years and now premium savings. Only problem I encountered was they returned a money order made payable to me when I attempted to deposit it. They said they don’t accept money orders or two party endorsed checks for deposit.

I’ve been a customer of ETRADE for many years and have used many of their banking and brokerage products. Their checking and savings accounts consistently offer some of the highest APYs in the industry. The banking side is very solid - everything you’d expect from a traditional account is there. Since it’s an online bank, they don’t accept cash deposits, but that’s standard for banks without physical branches nowadays. One standout feature is their free online wire transfers with no dollar limits - a benefit I haven’t seen at any other bank I’ve used. The only piece of advice I’d give is to avoid a mistake I see many people make, not only with ETRADE/Morgan Stanley but with most new bank accounts these days: don’t start fully using them immediately. With today’s regulatory environment and the heavy-handed automated security systems banks rely on, new accounts are often subject to frustrating restrictions in the first few weeks after opening. The new rule of thumb is this: open your new account, deposit a minimum balance, order your checks, receive your debit card, and then leave it alone for 90 to 120 days. Only after that waiting or rather “dating” period should you start using it actively. If you skip this step, here’s what usually happens: you won’t be able to link more than one external account for ACH transfers until after that initial period passes. You won’t be able to send online wire transfers either (though you still can do it via a customer care representative for a fee of $25). Routine actions like mobile check deposits or transfers from another bank can trigger account restrictions. You’ll end up spending hours on hold with customer service just to get access back, only to face new restrictions the next day. So, if you think you’ll need the account, open it 3–4 months in advance. Once the waiting period is over, you’ll find ETRADE to be a good, reliable bank with excellent features.

I'm living this. I made my account a month ago and had restricted access and was told to call. I had to wait for 2 and a half hours on the phone before talking to a human being and told me I just had to upload documents like social security card, drivers license, etc (No idea why I had to call just for them to tell me that). I uploaded the documents, and account is still restricted 1 month later. My documents have been reviewed and accepted, but now they want me to call them again and won't tell me why. I've had money stuck in my account for the last month and it's frustrating beyond belief.

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Can't transfer money back to bank. Everyone on this subreddit just says to transfer from account, but when transfering the only option is my bank into my account. It's almost like they don't want people to be able to withdraw their money.

I know it’s been a while but have you ever fixed the problem, just turned 18 and opened my account last night and I’ve been receiving this message

I moved to Oregon to fight wildfires from Florida, after just a few months they closed my account with open orders because of suspicious activity and they will talk to me about it at all. I talking to a friend in Portland who works in fraud at citi bank and says they use IP addresses and your deposits and your address on file to alter them of suspicious activity. What pisses me off most is i have been a customer since 2015 and they would not even give me a chance to prove my identity or even speak to me about this matter.

So in short if you move or use a VPN you could be at risk of this happening to you. I literally just posted about this on this forum 20 seconds ago

Two things, i think. Deposit has not cleared and your account has a restriction. For the restriction, you need to talk to cust svc

Its likely that you have to wait for your deposit to fully process typically. Which can take 2 to 3 days honestly.

It will take a few days. I opened an account on a Friday and couldn’t invest until the following Wednesday.

I've been a customer for over 20 years and have not had any such issues through cash/stock/account transfers, marriage, account assignment and sharing, taxable/tax-deferred accounts, IPOs, or anything of the sort. 401k and ESPP plans may have additional limitations, but it sounds like you may be running into issues around your account not being fully set up with all required regulatory information. Once all of this is worked out, I'd expect things to go smoother.

From the Customer Agreement: “To help the government fight the funding of terrorism and money laundering activities, E*TRADE is required by Applicable Law to obtain, verify, and record information that identifies any person who opens an Account.”

E*TRADE is a bit touchy about gathering this info, any million different reasons can cause an update. All banks and brokerages are legally required to understand their customers under what’s called KYC (know your customer) and CIP (customer identification program)

ACH transfers take 3 business days, that's standard. It's a federal system not an etradev system.

Also as a financial institution they have to verify your employment and income and other personal information for all accounts.

If you opened the account without clearly providing that information, they don't go back and delete the account, they just go back and restrict it until you are able to provide that information. This happens at all financial institutions because it is info required by the government.

You probably just answer the employment and income questions vaguely and didn't care while submitting your application to the point they had to speak with you to get clarity.

Settlement is an industry standard. Does your brokerage account outside of etrade have margin? That would make a difference. I'm not sure if margin would matter if you're selling shares out of your stock plan. You might have to wait for the settlement anyway.

Brokerages are required to verify certain pieces of personal information when you open an account even if it's your company's stock plan.

No issue at all, sold shares via ESPP, sale was put through Friday, settled and wired today, funds available in Bank 20 mins after wire.

I’m in the UK also, so I got an international wire from them in 20 mins

Bitcoin

don’t invest

Or just login to the main page on Etrade in your browser and you'll see the option to paper trade

Download Power E*Trade app

It's unlikely that your company will use a different brokerage for the RSUs just for you. Companies normally have a bulk settlement account at one brokerage to handle all their RSUs. Maybe you can set up a new ETRADE brokerage account to handle your RSUs (if they haven't imposed a lifetime ban on you)?
The closure of your ETRADE bank accounts is a totally different matter and will likely have been a commercial decision and not subject to reinstatement. CPFB will probably disallow your complaint.

Regarding your old account: you can call Etrade and have them merge your accounts. I had up to 3 accounts at one point (I had two joint accounts and didn’t want to share the password to my personal, non joint account). E*trade merged them in 2 minutes while on the phone, I originally called them to talk about a separate issue, but they offered to do this. Even though you’ve got no accounts, it’s still wise to do this - they’ll ask you which login/username you want to keep and merge.

You can also setup auto-investment. Use the E*trade desktop version on a computer and explore auto-deposit+investment.

Referring a friend does nothing unless the friends deposit $500-50k usd, and it’s minimal so not even worth it unless they do $10k+ usd.

Why are you posting E*TRADE here

Fidelity has top notch customer support. I’m very happy with them

Yeah, Fidelity’s customer support is on point. Never had a problem of any kind with them.

You can go to the branch.

I have both an E*Trade account and a Fidelity account. Fidelity customer support is infinitely better - I've had times on E*Trade where the wait to talk to a person is upwards of two hours, whereas the longest I've had with Fidelity was 20 minutes but it's usually instant or 5 mins. Fidelity is commission free for stocks I believe.