TL;DR
Understanding Roaming Triggers
Roaming charges can be triggered by various actions, such as making or receiving phone calls, sending text messages, or using mobile data [1:1]. Even with roaming turned off, some users have reported unexpected charges due to network handshakes or background processes
[4:5]. To avoid these charges, ensure that you disable data roaming in your phone settings and refrain from answering calls or sending texts unless necessary
[3:2].
Using Local SIM Cards or eSIMs
One effective way to reduce roaming charges is to use a local SIM card or eSIM while traveling. This allows you to access local networks at lower rates [2:2],
[4:3]. There are several providers offering affordable options, like Primasim for Europe and Australia
[2:2] and SC Telecom for global prepaid plans
[5:1]. Using a local SIM also means you can keep your primary SIM disabled, preventing any accidental roaming charges.
Wi-Fi Calling and VoIP Services
Wi-Fi calling can be a useful feature to avoid roaming charges, as it allows you to make calls over the internet instead of through cellular networks [3:6]. Additionally, VoIP services like Skype can provide an alternative way to communicate without incurring high fees
[5:8]. Ensure that your carrier supports Wi-Fi calling abroad, as some may limit this feature to domestic use only
[4:8].
Carrier Plans and Alternatives
Consider switching to carriers that offer competitive international roaming rates or plans that include free roaming in multiple countries. Freedom Mobile offers a plan with free roaming across Canada, the US, Mexico, and over 100 other countries [1:3]. T-Mobile's Simple Global Magenta plans provide unlimited 2G international data roaming
[5:5], though speeds may be limited. Researching different carriers and their offerings can lead to significant savings on roaming charges.
General Tips
Be proactive in managing your phone settings before traveling. Disable international roaming with your carrier and ensure all data roaming settings are turned off [3:1],
[4:2]. Download offline maps and other essential apps to minimize data usage
[2:5]. Lastly, consider using a VPN when connecting to public Wi-Fi to protect your data and privacy
[5:3].
It used to be that all you had to do was turn roaming off and you would avoid fees. Then you connect to wifi in whatever country you’re in.
A few years back, I noticed the “roaming off” feature wasn’t cutting it. I’d still get charges for random days while out of the country. I’d dispute it when I got back and they’d reverse the charges.
I was in Mexico a few months ago. I had the phone on airplane mode the whole time, had roaming off and only connected to the hotel’s wifi. I got charged for 3 out of 7 days! Called them and they refused to credit me. They said you have to turn the line off when you travel.
Now my husband is travelling for work. Toronto to New Brunswick. And he’s literally on the flight now and I get a roaming notification for him saying “Welcome to the US”. How??
WTF is going in with this?
UPDATE: Thanks for all the responses everybody. I’ve tried to reply to most! I think, for me, the moral of the story is that it’s too much of a headache to deal with when I just want to enjoy my travels and not think about the 23 ways roam like home could be triggered. I’m going to call and ask Rogers to remove the “roam like home” feature from my line entirely (I read online that’s an option). I don’t need it or intentionally use it (aside from the accidental scenarios that seem to trigger it). I’m good with relying on wifi and/or purchasing SIMs wherever I go.
Th following situations will trigger roaming charges.
If you make an outgoing phone call or answer and incoming phone call. Under some circumstances Wi-Fi calling can also trigger roaming charges.
If you send a text message (SMS/MMS). If you receive a text message and don’t reply you won’t be charged.
You use mobile data. Mobile data roaming should always be disabled in the phone settings at all times unless you intend to use it. There are many background tasks that will run on mobile data so always keep it disabled so it isn’t accidentally used without you knowing by a background task.
Ok I’m good on 1 and 3. But for 2…I guess that might be what happened in Mexico!
You can inadvertently get roaming if the foreign cell tower is closer than the domestic one.
So flying from TO to NB, the flight probably goes over several states. The phone will pick the closest.
With roaming off and airplane mode, you shouldn't get any.
Roaming off shouldn't allow the phone connect to non-rogers cell sites.
Years ago in BC, if you were in Nanaimo or parts of the highway north or south, you might pick up Bowen Island and got long-distance charges for local calls.
The complaints and refunds were such that BC Tel /Telus made Bowen Island part of the local rate area.
I was working for BC Tel / Telus in Nanaimo and got charged long-distance to call the North Nanaimo location!
Hearing your voicemail will trigger as well
Switch to Freedom Mobile. $49 a month for 80 GB Data, free calls, data, etc. anywhere in Canada, US, and Mexico, PLUS free roaming in over 100 other countries. My son is a pilot and flies all over the world and raved about this plan. We also travel a lot and migrated our plan to Freedom and have never looked back. Excellent signal, good 5G data speed, and excellent customer service and never pay for roaming again.
Thanks, sounds amazing! I’ll look into it when my current contract ends this December.
your husband got charged cause when the plane flew nearer to the US border while in the air it connected to a US tower hence, the flight stewardess always sigh please put your phone on Airplane mode….
iphones don't let you turn airplane mode on for specific lines so if you want to use an esim, its a problem. Also, turning the line off messes up facetime and imessages. I don't know why Apple doesn't do something to address this.
Something has definitely changed the past several years because this was never a problem before. All you had to do was turn roaming off and it was as simple as that. The first time I started running into these issues was in 2022.
I'm on my first trip outside the US, so please forgive my lack of knowledge or experience. **I'm already here and have already purchased the roaming plan from my carrier, so looking for advice for current situation to economize on this plan....will note other suggestions for the future trips, thanks****
Obviously when I am away from the hotel WI Fi, I need to use my carrier's roaming plan on my phone. I know I need to turn off data roaming to prevent charges when I am not needing to use the phone.
Do I need to turn off cellular data altogether to keep the apps from drawing down on my data bucket?
Tips for minimizing the load.... thanks FWIW, I have an iPhone and my usual plan is USMobile
I disconnect my main SIM card completely when I leave the country and use eSIM. No additional phone number, just data. Not sure where you're going, but for Europe and Australia I used Primasim
We've been in Turkey Vietnam and Poland. We have sims from each place for dirt cheap.
eSIM options are the way to go as a single traveller. There are many options. I’ve used a portal hub when travelling with family. Try GlocalMe for a hub and plan.
Download google maps offline for the area you’re going to. Won’t need data.
Buy a travel esim, e.g. via the Airolo app. Bound to be cheaper than roaming.
My sister is a Rogers customer and she has an iPhone 13. We are going to Europe for 2 weeks (primarily the UK, but also France). I am looking on a UK website for some cheap eSIMs that cost less than £10. Yes, I get to have a UK phone number, unlimited talk and text in the UK, as well as some EU roaming allotments, hence the data is also available in France. The Rogers line is only used to communicate with Canadian friends, relatives and especially banks. As I have done before, we will use the so-called "Wi-Fi calling using cellular data" feature. Previously, we locked the SIM card to the Rogers network before leaving by setting network selection to manual and selecting Rogers. But doing so made the battery drain at a terrifying pace even though it did achieve our stated goal of not incurring roaming charges (in Japan and Greater China). Apparently, this happens because the phone constantly searches for a signal from Rogers, but can't find one because Rogers towers don't exist outside of Canada and that setting is telling the phone to keep looking even though it uses Wi-Fi calling in the meantime.
My mother and I use Freedom Mobile (the other major carrier that allows Wi-Fi calling abroad). Here, we get to do stuff like this:
Freedom Mobile feature settings
Besides, we have prepaid lines on Freedom, so it's not like the carrier is authorized to charge me anything if I tried accessing a feature I haven't paid for (if I tried calling without Wi-Fi, real or simulated, the system would just tell me that I don't have enough credit and the call cannot go through). But since my sister's Rogers line is postpaid, she doesn't have that luxury.
So, is it really true that we can't prolong battery life by having Rogers disable roaming (such that the phone will refuse roaming connections when attempted, even if the iPhone is set to automatic network selection) other than by calling or live chat (and how many agents would still be available after such mass layoffs is something that only Rogers knows)? When clicking "Roam Like Home", it doesn't lead me to a page that allows me to turn off roaming at all. I want all roaming (voice, text and data) to be off such that even if network selection is set to "automatic", it won't connect to anything outside Canada so that the iPhone will stop trying to find a Rogers signal in a place where there is none and jump straight to Wi-Fi Calling using Cellular Data.
You don’t need to do any of this . You are extreme over complicating this. You don’t need to lock any network. Leave it as automatic. And if you don’t want to pay the daily rate, then you simply just leave data roaming off and don’t answer or make a call or send a text message . Receiving text messages is free. That’s all you have to do. By doing this you can still see what’s coming in without all that stuff.
But I absolutely refuse to do that. I want to place calls and send texts to Canadian numbers.
I just used the Live Chat function to request to block roaming. The agent said it doesn't affect Wi-Fi calling.
I will set network selection to automatic and see if I still see the "Rogers using Cellular Data" wording. If so, I will continue to make calls and send texts as if I am still in Canada.
You are just over complicating this. It’s just my preference. I rather have a fully reliable working cell phone not needing to do anything. If you can afford to go away I don’t see how $100-200 bill will cause issues. If probably spend $16 a day on random useless items anyway in a day without thinking . But for a proper useful cell service with the ability to choose any carrier you want doesn’t make sense? Ok.
Just disable data roaming in your phone settings. On my iPhone, it's Settings, Cellular, Cellular data options.
The thing is this only deals with data, not calls and texts. Since the primary voice line is still Rogers and the data line is whatever UK eSIM I end up choosing, whether I choose to disable data roaming or not is irrelevant. I am not talking about data roaming charges, I am talking about making calls and sending outgoing texts to Canadian numbers while in Europe without paying for it, which is possible if the phone is using Wi-Fi calling.
Regarding the impact to the battery life when setting the mobile network manually, I’ve had the similar experience as you. I am using an iPhone and it also affected the phone number linked to iMessage and FaceTime; I received a prompt that the Canadian number was going to be removed within 30 days.
So, my solution was the same as suggested above: keep everything set to automatic but don’t answer calls or texts when not on wi-fi.
Also, I would toggle off the Rogers line completely when not needed.
But what if you needed to answer or make an outbound call? I am just hoping that the roaming block that was requested will work (and I will find out quickly by seeing "Rogers using cellular data" as a hint not to worry about roaming costs).
Sure you can have them block it however you also will then loose access to the extended coverage areas where agreements are in place to use a tower other than Roger’s within Canada for free if Roger’s can’t get a signal
Also keep in mind the only way to prevent any type of data charge is to not use the phone when the phone does that auto restart at night it will try and connect to a tower and you will be charged
It won't be a "data charge" as it is impossible.
On the iPhone, even if I set network selection to automatic on the Rogers line, the "data" will be from the UK eSIM, not on the Rogers SIM. This means if I go to a place without Wi-Fi and open up Safari while in the UK or France, go to Google, and type "find my IP", that IP will show "United Kingdom", not "Canada". The only thing left is calling and texting. If the phone says "Rogers using Cellular Data", that means I can place calls and send texts to Canadian numbers without the fear of roaming charges. Because "using cellular data" is code word for "Wi-Fi calling is currently active, and the 'Wi-Fi' is coming from another SIM card".
This might be what ur looking for or might not just thought I would share
I’ve been doing this for years, so here’s a simple step-by-step guide to ensure you can still make calls and receive texts on your Canadian number without racking up roaming fees.
Step 1: Disable International Roaming with Rogers Call Rogers and navigate to Account & Billing Support (avoid Technical Support due to long wait times). Ask them to disable international roaming on your account. If they claim it’s not possible, request to speak with a supervisor or have them consult a colleague in Tech Support. Rogers allows you to schedule a roaming block to start within the next six months and set an optional end date if needed.
Step 2: Set Up Your Phone Before Departure Before leaving Canada, go into your phone’s settings and ensure Wi-Fi Calling is enabled. Then, navigate to the manual network selection page in your cellular settings and wait for the list of networks to populate. Select Rogers manually, then exit the settings without setting it back to automatic. This step ensures your phone remains locked to Rogers while in Canada, preventing it from automatically connecting to a foreign network when you travel.
Step 3: Use Wi-Fi Calling While Traveling When it’s time to fly, turn on Airplane Mode to disable all cellular connections. Once abroad, connect to Wi-Fi or insert a local SIM if needed. Since you enabled Wi-Fi Calling before leaving, your phone will still be able to make calls and receive texts using your Canadian number without incurring roaming charges.
(I used AI to clean up the tutorial I drafted)
I think only Step 1 is required, since Wi-Fi calling is already on (I know that because she has been a Rogers customer for more than 2 years and she never paid any roaming fees despite having incoming and outgoing calls and texts while outside of Canada).
Hey everyone,
I’m on a Rogers business plan and will be traveling abroad for almost three weeks. While I’m away, I still need to:
Receive calls and texts
Answer calls if needed
Reply to texts occasionally
The Roam Like Home option is already active on my account, but I’m worried it’ll get expensive if I use it during my trip.
My questions are:
If I call Rogers and ask them to disable Roam Like Home, how can I avoid being charged for it while traveling?
Is there a way to set it up so I’m only charged per use (e.g., per minute for calls or per text) instead of the daily roaming fee?
Has anyone done this recently on a business plan? Any tips on settings or steps to make sure I don’t get hit with unexpected charges?
Thanks in advance!
Turn off roaming. Pop in a local sim or use E-sim. Forward number to VoIP. Can still receive texts. Can still receive calls. Just don't text back or answer calls. Return them using VoIP.
This makes sense. Turning off roaming is enough to be not charged for roam like home?
Mostly yes. I've been burned on random network handshakes (like 35kb of data) when I'm out of the country for over a month though so the next level is to opt out of RLH completely. Then if you got hit with 40kb of data or whatever then it would cost you $0.75 instead of $15.
I can confirm. I turned it off and was never charged. It was 100 times easier than calling them and disabling it as they started asking me to change phone plans if i want it completely removed.
Just a tip, if you are using your sms for OTP codes, update it to use an app like google or microsoft authenticator, makes your life easier.
Rogers allows roaming wifi calling unlike the other carriers. You could leave your phone on airplane mode/not allow it to connect to wireless networks, and just wait to have a wifi connection available.
I was told by Rogers before that wifi calling is only available while in Canada
Don't know about consumer plans, but for business it does indeed work outside of Canada. https://www.rogers.com/business/support/wireless/wifi-calling
as the original poster said, objective is to have the same feature functionality when he is outside of Canada and in the United States. Only way to do this is to pay roaming charges one way or another. You can get a business plan that cover all NA so you don’t have to worry about room like home, which does work fine great when it was five dollars a day.
I have a Rogers Business plan and I have North American wide calling included. You need to call your agent and see how much it is. I got them to give it to me for free.
Have gone abroad recently for my holiday and upon my return my phone bill came as a complete shock to me. Maybe sounds greedily but now I’m looking for an international GSM communication solution without any roaming fees if there is any.
Are you talking about data roaming? Pretty sure T-Mobile does free international data roaming, but you're generally going to be using slower networks. I personally don't like swapping SIMs because my number doesn't carry over and in some countries it can be a hassle to find one. If you don't care about that it can work out really well. These days I pay AT&T $60 for a gig of data that works anywhere. It's still completely overpriced and I feel taken advantage of, but it just works which has its advantages.
Voice roaming as well as data roaming. I looked at Verizon Travel Plans, but that is not what I want. I'll be sure to take a look at T-Mobile, but afaik they do not offer free international roaming for obvious reasons :) Also I found a decentralized network operator like SafeCalls (SC Telecom if I’m not mistaken), they offer prepaid SIMs and guarantee low roaming fees if any.
Not familiar with SafeCalls but T-Mobile has their Simple Global Magenta plans which offer unlimited 2G international data roaming. It's basically capped at about 128 kbps so it's only really useful for e-mail and text based stuff. I have some friends who love it but for me it's not enough. Looks like $0.25/minute calling, so not very cheap.
It's really hard to track that stuff and you'll always miss gotchas. Idoubt even carrier personnel know all the rules - they are coded into automation they'll never see.
​
Recommend that you switch to a softphone when out of the country using wifi with a protective VPN for all connections. Some of those prepaid travel hotspots might also be worth a look.
​
The legacy telephone network relied on tolls. When carriers have wonderful tools like that extraction - it's kinda ridiculous to believe they won't use them on you.
​
Note: Happened to me too. I was "lunch".
If you have an unlocked phone just get a new prepaid SIM card next time you go over there. Pop it into your phone and you should be set
I found SC Telecom prepaid plans (up to unlimited calls worldwide. Actually I really don’t get it how SC Telecom would cut roaming fees, but they claim that it uses a ready-made mobile network infrastructure together with their new nodes that are developed and supported by community members. So the point is that you don’t pay a commission of the routing node in a chain of guest country > host country > addressee country.
No but there are better carriers that offer more competitive international rates.
What about Skype, and those other Voip providers? Are these a possible solution? Don't know just asking?
First time traveling abroad on my own and i don’t plan on availing any globe roaming packages since i booked a pocket wifi. I don’t plan on making calls or sending texts but will i get charged by globe if i receive them? Would it be better to just remove my sim for the trip duration? Is there a way to prevent this even if I don’t remove my sim?
I have a postpaid plan and i use an iphone in case that info helps. Thanks!
Sa phone, usually may option naman to turn off data roaming para walang macharge sayo. With this, you can still receive texts.
this post is helpful huhu i got charged so much when i went to malaysia kahit na i had a diff esim from klook, globe automatically charged me huhu.
Hello, could you please share more details about this? Did you remove your globe sim from your phone when you travelled? 🥺
What country? It depends. Your phone should have a setting to prevent data usage while roaming. Most countries don't charge for SMSes received these days. You might need it for OTP purposes.
It’s traveling to Taipei and i am worried about otp in case i need it for withdrawal or credit card transactions. Would there be charges?
Nah, no charges. Just keep that roaming data setting off and you're good
Btw, how much was the pocket Wi-Fi? If you have a dual SIM or extra phone, many times just getting a local SIM with data is cheaper.
Just dont take any calls and make sure your data connection is off and wont be automatically triggered when wifi fluctuates. Check your phone settings.
Sa iphone Cellular > Cellular data and Cellular data switching are both off dapat
Thank you!
Turn airplane mode on + cellular data off if you’re fine with not receiving texts
Got it. Thank you!
I plan to visit spain and france later this year. I have the Magenta Max 55+ plan. I heard this plan comes with 5 gb high speed for free and 256 afterwards. I also plan to go on a cruise. Is there any option I should set on my phone to prevent any overage of t-mobile charges while away? I don't plan to make calls just use internet
Last time I checked, T-Mobile doesn't have data roaming with Cellular at Sea, the company that provides service on most major cruise lines, BUT calls are insanely expensive--I think around $5 per minute. So my advice is to either turn the phone completely off or put it in airplane mode.
Also, don't rely on your phone's clock while on your cruise. It's been a while since I've been on one, but the time it got from the ship's cell site was often GMT, not the ship's time, and, when we were on shore, it got local time, which may or may not have been ship's time. Also, don't rely on your smartwatch, since it'll have the same issue. Get a cheap watch before you go, set it to ship's time, and make sure it is always on ship's time. Otherwise, you run the very real risk of missing the ship when you go ashore because you get back too late.
Altho not directed toward Max plans here are my collected suggestions for international roaming.
The risk of large charges is pretty low these days except on a cruise ship. Stay in airplane mode once aboard. Extra charges come almost exclusively from making or receiving phone calls which are 25 cents per min on land or about $6 per min aboard the ship's cellular service.
Hi… When I land at destination’s airport (outside EU) I turn my phone data roaming ON so I can whatsapp text or call my friend who will meet me at the airport. However, once I turn the roaming on the iphone starts firing all kind of apps notifications and in few seconds I find that around £20 just gone due to this roaming without even me opening any app or loading any media.
Is there an easy way to stop that money haemorrhage so I can use the data ONLY on whatsapp?
Or you can get an e-sim before you leave that will work immediately in the country you are going to.
To do what you want is very very manual. You can reduce a lot of the background stuff with Settings -> Cellular -> [phone number] -> Data Mode -> Low Data Mode
Manually the hard way:
Settings -> Apps -> app_name -> Mobile data to "Off"
For each app, and yes it's that manually boring of a job.
The easy way:
Disable mobile data and just use the airports wifi, or get a local esim from Airalo or similar.
Used Airalo for a Mexico trip a few years ago. Worked very well and was very inexpensive.
Hi Physical-Incident553,
Thanks for sharing your experience! We’re glad to hear Airalo worked well for your Mexico trip and gave you great value. We hope to be part of your future travels too!
Turn off apps auto updating and turn off background refresh. Set the ones you are not likely to use to WiFi only
Many thanks all for your tips and advice 👍🏼
Turn Off Background App Refresh – Disable background data usage for apps that don’t need real-time updates.
Use Offline Maps – Download maps on Google Maps or Apple Maps before your trip to reduce GPS data usage.
Limit Video Streaming – Watch videos in lower resolution (e.g., 480p instead of HD) or download them before traveling.
Disable Auto-Play for Videos – In social media apps, turn off auto-play to save data.
Use Wi-Fi Whenever Possible – Connect to trusted Wi-Fi networks in hotels, cafes, and airports.
Turn Off Cloud Sync – Pause automatic backups and syncing (e.g., Google Photos, iCloud) until you have Wi-Fi.
Block Data for Unnecessary Apps – Restrict mobile data access for apps you don’t use while traveling.
Use Data Saver Mode – Enable Data Saver mode on Android or Low Data Mode on iOS.
Compress Data – Use browsers like Chrome with Data Saver or apps like Opera Mini.
Avoid Large File Downloads – Postpone software updates, app downloads, and large email attachments until on Wi-Fi.
Vielen Dank für die Erklärung.
As the title asks is it possible for freedom to lower roaming charges on a bill? My family member is visiting Poland had data off and got charged for data. I don't expect them to waive it. Just trying to help and looking for someone advice
I would recommend calling Freedom Customer service and asking.
Anything specific I should say?
Get them to call, and see what they can do, it's really all you can do
Just got off the phone with them supposedly back-office will call me back in 2 days (I'm authorized on the account) Does anyone know why we can't be transferred to back office anymore?
I have a feeling that call-back from back office means they won't bother with your request
Probably true but have to wait anyways. If they don't call back I'll call back in and ask to be transferred
2 days isn't bad, last time I called they said they'd call back in 3 to 5 business days and then never did
He should have disabled international roaming on his phone... but either way... best way to call in and say your cellular data was off but you still got charged for it... they will likely just wave it
how to reduce roaming charges
Key Considerations for Reducing Roaming Charges:
Check Your Carrier's Roaming Plans: Before traveling, review your mobile carrier's international roaming plans. Many carriers offer daily or monthly packages that can significantly reduce costs.
Use Wi-Fi Whenever Possible: Connect to Wi-Fi networks for data usage instead of relying on mobile data. This can help you avoid roaming charges for internet access.
Turn Off Data Roaming: Disable data roaming in your phone's settings to prevent accidental data usage while abroad. You can still use Wi-Fi without incurring charges.
Download Offline Maps and Content: Before your trip, download maps, music, and other content for offline use. This way, you won't need to use data while roaming.
Use Messaging Apps: Instead of traditional SMS, use messaging apps like WhatsApp, Skype, or Facebook Messenger over Wi-Fi to stay in touch without incurring SMS charges.
Consider a Local SIM Card: If you’re staying for an extended period, purchasing a local SIM card can be more cost-effective for data and calls.
Airplane Mode: When not using your phone, consider putting it in airplane mode to prevent any background data usage.
Recommendation: Before traveling, contact your carrier to inquire about specific international plans that suit your needs. This proactive approach can save you from unexpected high charges.
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