General Employee Benefits
Disney park employees, known as cast members, receive a variety of benefits. These include free park admission and guest passes, discounts on merchandise and dining, and access to special events [5:1]. Full-time and part-time employees of The Walt Disney Company (TWDC), including those working in different divisions like Hulu, generally receive similar benefits
[5:2].
Benefits Specific to Location and Employment Type
The benefits can vary depending on the specific location and type of employment. For example, employees at Disney Springs or Downtown Disney may receive perks if their store has an agreement with Disney [1:1]
[4:1]. However, workers employed by third-party vendors might not receive Disney-specific perks
[1:5]
[4:2]. It's important for potential employees to inquire about these benefits before accepting a position
[1:2].
College Program Participants
Participants in the Disney College Program (CP) receive some benefits, although they are typically less comprehensive than those offered to full-time employees. CP participants earn a few free tickets during their program and have access to slightly discounted tickets through Company D [2:1]. They also receive merchandise discounts during certain seasons
[2:2].
Challenges Faced by Cast Members
While Disney offers various perks, there are challenges associated with being a cast member. Many employees report experiencing stress and burnout due to demanding workloads and interactions with guests [3:2]
[3:8]. The reliance on college program participants is noted, as they are paid less than regular cast members
[3:1]
[3:4]. Additionally, since the COVID-19 pandemic, some employees feel that the treatment and morale have declined
[3:10]
[3:11].
Say I work at like a clothing store (not like World of Disney, but lululemon or something) do I get disney perks specifically free park admission?
Employees of Some establishments get Disney perks and some do not. Ask before you apply
Some locations may be part of the group that gets dining/merch discounts, but that’s probably it. Like others said it really depends on the retailer/restaurant. It’s possible but it’s a perk offered by them and agreed upon with Disney. Partners credit union staff and Reedy Creek (rip) are treated as CMs and get full perks
Reedy Creek (the new name sucks, I’m not using it) doesn’t get the perks anymore lol
It varies. I know someone who works at the Disney Springs Starbucks and has free gate pass and other perks. Very busy location but an awesome benefit.
No.
You're an employee of, in this example, lululemon, and not Disney. If a specific vendor wants to offer those sorts of perks then they might, but that's a question for the company who's hiring.
Depends on that stores contract with Disney. I get a gate pass for me and family, discounts at store at all things Disney world only. Disneyland, cruise etc no shot. I do not have access to hub which means I can't do fun things like late night yoga at magic Kingdom. My id is green not blue. My store offers some great perks though. I get free food 3x a day though even if not working. So always some trade offs.
i just got my offer today and it is for almost 6 months, before I accept I have a few questions
thanks in advanced!!
u/sportsfanvideojunky has a great list. Some things to add:
You will earn a few free tickets during your program and normally Company D will have some slightly discounted tickets on sale. Just keep in mind that blockout dates do apply to your personal maingate.
Merch
Here are all the locations where you can take advantage of a merchandise discount at Walt Disney World. This discount is usually 20% and applies to everything (including Pandora) except for the canvas paintings.
Shop Disney Parks app: 20% off purchase using the app and adding your main gate to your profile. Directions can be found at the Hub.
Cast Connections: Receive 20% and more off your purchase at Cast Connections
All stores at Magic Kingdom (Sunglasses shop is only 10%)
All stores at Epcot**** (discount varies by country but a majority follow the 20% cast discount including any shops that serve food such as Karamell Kuche in Germany)
All stores at Hollywood Studios
All stores at Animal Kingdom
Resort Discounts
As a cast member you get a really hefty resort discount at Disney for both yourself and your friends and family.
50% off for Cast Members. You (the Cast Member) have to be staying in the room in order to get 50% off.
40% off for friends and family. You don’t have to stay in the room in order to get the discount.
Up to 50% off at Aulani in Hawaii
Dining
Changes based on the HUB sheet (cannot be posted for non-CMs) availability. Please note there's no discount for QSFB locations.
This might be a dumb question but If you are a castmember are you good? Does the mouse pay you well? I'm on vacation rn and I work customer service back home, so I am Abundantly Aware of how none of the luxuries I'm enjoying are possible without the hard work of Disney staff. Every single one of you deserves the world. Does Disney treat you well?
I work for the Mouse, and I personally think Disney itself treats the CMs/CPs pretty well, though I do think they rely on the college program people more heavily than they should. They get paid roughly a dollar less an hour for the same work, AND the company gets reimbursed by the state for a good portion of that amount. So it costs Disney less per employee to use them vs. a regular cast member. Disney has an incentive to hire CPs over full-time regular CMs, and it shows in multiple ways.
It's the guests that take their toll on the cast, tbh. The number of entitled guests is just astounding. I work in Security, so we get to deal with the results of a lot of that entitlement and how they react when they don't get the free stuff or the level of service they think they're entitled to (or don't get the pixie dust they literally ask for continuously).
There are literally dozens of cast members assaulted across the resort on any given day. People ignore their directions, throw stuff at them, yell at them, punch them, etc. Just a few days ago, we trespassed a guy who'd reached around and grabbed Rapunzel's back end not once but several times during his family's M&G with her at MK (all while the automatic camera was taking photos of it!). When I came to work at Disney, I was astounded at the number of times the face characters (especially) get inappropriately touched by guests on a daily basis. Add on top of this the insane heat and short tempers during the summer and it gets to be a lot. You wouldn't believe how many fights break out in the Hub at MK before, during, and after the fireworks shows every night. The decline of civility in the US in general has been sad to watch since the COVID epidemic, but at WDW in particular it sucks. It's supposed to be a happy place, and a lot of people are not happy, for a variety of reasons.
I work in healthcare and see a lot of similar themes to the staff here. I’ve noticed clear signs of burn-out with multiple staff members. The biggest thing we’ve seen is staff snapping at children; nothing ever blatantly inappropriate but learned, directed behavior that toes the line of an excessive response to normal childhood absent mindedness, clumsiness, and enthusiasm. I see staff get upset that first-time park goers don’t have encyclopedic knowledge of ride exits, entrances, or decorum. We do the same thing in emergency departments and it comes from the never-ending on slot of people acting like cattle: each individual behavior is benign, but en masse it gets overwhelming if you’re exposed to it every single day.
I totally believe the comments about violence and assault. We see the same in EDs across the country. People are increasingly willing to go hands-on for the dumbest stuff. I’ve also noticed an amazing amount of rudeness from guests. With that said, I blame our corporate overlords. When guests are literally mortgaging their visits, they sorta get to demand high standards. Rides going down with no compensation and anything less than pixie dust is going to piss-off most “customers.” The cost of these trips exceeds a quarter to half of the disposable household income of many Americans. I blame Disney corporate for not having better planned accommodations to these issues. Our trip has been subject to multiple delays, ride closures, and transportation issues and the staff virtually always shrug their shoulders and pretend it doesn’t matter. It’s not their fault but instead corporate’s inability to have preplanned fall-backs and compensation for guests experiencing these issues. We’ve been on premier most of the trip, so most of these delays are mildly annoying at best, but I’d be incredibly pissed if I was constantly missing scheduled rides, dining experiences, or valuable park time because of what seems like delayed or ineffective maintenance and park upkeep. It also helps if the trip’s expense simply stings vs an existential debt paid over years, the latter of which is a real thing for many Disney families.
Basically, the more money you have to spend, the less disruptive the park’s failures are. Disney is happy to sell you a better, more care-free experience if you’ve got the money. The poor cast members face the brunt of that underlying break in our society’s social contract in what is basically a giant experiment in end-stage capitalism.
I’ve never worked for Disney but the amount of guests I’ve seen being either complete idiots and doing something stupid or just straight up rude to cast members is astounding. One particular moment in particular was on the carousel of progress we had to rewatch an entire scene twice because the cast member outside had to keep announcing to stay seated because 2 very small kids kept getting up out of their seats.
Obviously the kids didn’t know any better (I’d assume they were like 4 years old) but the parents/guardians were doing absolutely nothing to try and make sure their kids stayed seated. I swear the cast member probably had to announce to stay seated 30 times that whole time and everyone had to waste a good 10 extra minutes having to rewatch parts of the show we already seen because of it. I just can’t believe there’s so many people out there who not only don’t care about the safety of their kids but also have no respect for literally anyone around them and just make cast members jobs 10 times harder.
Former CM. Disney was the hardest job I’ve ever worked, and I work in the medical field now. I loved my time there but it could be very emotionally and physically draining.
Echoing you. I worked there for a year in the greenhouses of the Living with the Land boat ride. It was grueling manual labor. The only “break” I got from physical labor was the 1-2 tours I’d do a day. So, walking and talking to groups of 30 at a time for an hour straight. I was paid $10.25/hr. After about 5 months in, I was diagnosed with shingles. The doctor who diagnosed me had never seen someone as young as me with it. I was around 22 years old at the time. That said, I loved it and actually tried to get hired as full time employee before my term was up. I grew up a major Disney nerd and to have the opportunity to go to the parks whenever I wanted for free made all the misery worth it. I know that’s not true for everyone, and I know many cast members have much worse experiences than I did. Overall, most CMs are woefully underpaid and overworked.
I can think of at least 8 CMs that I know across multiple work locations that had shingles in their 20s-30s while working for Disney. My partner being one of those people. It’s a really stressful company to work for.
I think the way the Disney company treats their cast members as a whole has significantly declined over the years. They’re also hiring less CMs which puts an extra burden on those who are there. This is certainly observable since 2020 shutdowns.
I was in the College Program in early 2022, it seems they heavily rely on CPs to do a majority of the work. I get that but it seems they overrely on them.
But when I was at my second location they said they were going to crosstrain us with another section of Animal Kingdom and my thought process the entire time was "Why not just hire more PT/FT?"
The benefits are ok frok when I was there (though in the CP you're bottom of the barrel and got basically no benefits, but you get discounts and earn tickets for X amount of hours worked.
I was absolutely drained after every shift, but if I could go and work FT for WDW I'd do it in a heartbeat
"but if I could go and work FT for WDW I'd do it in a heartbeat"
Can you tell us why?
I started in 2019 and loved it until Covid shutdowns. When they brought me back there was absolutely nothing good about working there. It was clocking in and getting a paycheck. No perks or benefits to look forward to. No real interactions with guests. The only nice thing was how empty it was but conditions and moral were low. Once crowds picked up, nothing was brought back and it just sucked. I started having panic attacks at work and eventually quit. It was my dream to work here but it was killing my love of the parks. I’m glad I got out when I did and I can still enjoy things and I at least got the experience and a few good memories before the shutdown.
I'm curious what division you're talking about, hell even what part of the property if it's this one... There are definitely still people hiring within Disney, as I've applied for handful of jobs in the past few days.
That is accurate. I specifically don't pick up swing shifts at Epcot for this very reason.
Most all food vendors in Downtown DIsney are all third party contractors or what are known as green card/badge holders. Most all of the retail shops are also third party. Only World of Disney and the DisneyVacation Club hawkers are DIsney Cast members with blue badges. Kind of sucks because you can work side by side with a DIsney Cast member and not get any of the same perks or benefits. Ie signing guests in, participating in DIsney Cast appreciation events, accumulating time etc.... also you are expected to have the same knowledge of the parks etc... and 99 percent of all guests are not going to know any difference and expect that you should be able to make he same magic happen as if you were a Blue badge cast member.
The ones that are for Disney do. Some of the shops in DTD are owned directly by Disney, those employees are considered cast members and get all the same benefits as if they worked anywhere else in the parks. Some of the shops though are not owned by Disney, and those employees are not hired by Disney, so they would get the perks of whatever company does own their store. So it depends in which shop in DTD.
Out of curiosity, do Hulu employees get the same benefits as cast members who work in the parks?For example, 16 main entrance passes a year and unlimited self admission pass, discounts on food/hotels etc..
Hulu no longer exists as a separate business entity; engineers working on Hulu or other streaming services are part of DEE Technology. Yes, they get park benefits as part of their compensation package.
One thing to note: as far as I know, as office/knowledge workers, we are not limited to 16 main entrance passes per year. I thought that limitation was on part time employees; not full time employees.
16 is for hourly employees (the vast majority of the information on this subreddit). All salaried employees are unlimited
16 main entrance passes is for hourly workers, salaried workers get unlimited, but yes, they do get most perks operations CMs get
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No
Yes, you do. All FT and PT employees of TWDC will receive self admission + Guest Passes and access to discounts. most of them are not exclusive to WDW or DLR Cast Members. Visit “Disney Discounts” on The Hub or MDT to see details
In my head, when I think about working at Disney, I picture it being a great place to work because of how great the park is as a guest. I understand that I might be romanticizing the idea of working there because of how much I enjoy being there as a guest. I would assume that the magic of the park may dissipate for someone who is the 40 hours a week. For those who work at Disney, in any position, what are your thoughts? Pros/cons? What keeps you going back?
Working in the parks is low wage, high stress, front line work. Think mall retail or fast food, but on steroids because everyone has already spent 10k to get to FL, tickets, hotel, and are expecting/entitled to the best fucking day ever.
A salaried corporate job? That’s easier to manage, and comes with actual benefits like health, silver park passes.
(Source, worked in Tomorrowland foods for 6 years in high school/college)
I was a CM thru the DCP (Disney college Program)
I personally had a blast, but that’s cause I was lucky enough to get the role I wanted (merchandising) in a great work location and had amazing management.
Both my coordinators and managers had our backs for everything. Unfortunately the same cannot be said for some other work locations. I lived in the Disney housing complex with people who had a very hard time during their program, and even self terminated. So I guess it’s pure luck.
In hindsight I wish I did the college program just for the experience. I remember thinking it would set me back in life having to miss a semester 🙄🤦♂️. I’m glad you enjoyed your time! I imagine some departments could be tough and some managers treating staff bad because they are “just students.”
Self terminated??? Like suicide?
Gosh no 😂
In the DCP language you’re not “fired” you’re “terminated”. So self term is when someone quits.
I thought I was the only person who took that phrase in that way. Phew.
Long opinion:
I was a CM for several years. I personally truly enjoyed it. It has been quite awhile and from what I see and hear from many current CM’s, it is not the same as when I was there.
Many of the perks and activities we had and much of the management has changed quite a bit from my day.
Apparently there is a “point system” for being late and other attendance related stuff that wasn’t in place back when I was there. Some other policies have also changed quite a bit, as well as the culture.
I do see a lot of the same camaraderie between CM’s that we had, and I do ask CM’s every time we go to the park how long they have been there, and how much they like it. Some love it, others say they are there “just for awhile”.
I have noticed (at least in my experience) that many CM’s I talk to are generally less than 2-3 years into their roles. There are a few that have been there for 10 years plus (including a friend of mine who who has been at Rancho Del Zocalo and has been there since 1989 when it was still Casa Mexicana), but they are few and far between in my experience.
Another friend of mine worked in DCA at Animation Academy for 3 years with a few roles at other nearby attractions. He loved it and only left a couple of years ago to pursue higher education and a different career. He misses it a lot.
So I would say it really is an individual thing. If you really want it, go for it. If it doesn’t work out, the worst that happened is you got to call yourself a CM for awhile.
You only live once. Choose what’s best for you.
I was a CM. At first it was great until it wasn’t. My magic was destroyed. It ruined my mental health and gave me PTSD. If you are looking to make living, just don’t. A very small percent make a good living. If you have savings and just wave to have fun, sure, but just don’t have high expectations.
I worked for the mouse in merchandising and loved it. It’s very different than being a guest. Your job is to make the magic rather than receive it. I love being part of the process so, for me, it was better than being a guest but that doesn’t mean it was easy. There’s no 8-5, you’re working when needed and that can mean early mornings and late nights. Some guests make it all worth it while others will make you cry. If you’re guest-facing you have to have thick skin and be able to move from being screamed at by one person to smiling and making magic for the next.
I found the good guests far outweighed the bad but there were some rough days and many long days where I could barely drag myself to my bed. I have some ongoing leg issues from being on my feet all day.
You’ll also get to see behind the curtain. I met some in leadership who absolutely keep the magic alive and some who shouldn’t be in charge of a pet rock. Only you know if that will ruin the magic for you or make you more committed to keeping it alive.
Gold pass member here. Having gone to Disneyland and many other parks, it’s seems we encounter more disgruntled employees here. Do you feel well paid, valued and taken care off? Seeing some of you stand in the sun for hours with no shade on a 92 degree day like today would point to no, but I’m curious to hear from you.
lol, no.
The last few years have been very rough for us. Lack of hours, mismanagement, short staffing, unreasonably angry guests, perks being taken away (yes, umbrellas for shade are a “perk” according to the company)
Many of us are struggling, most of us really do want the best for guests but the company has made things increasingly difficult for even the happiest of employees
All I can ask is please be kind to my fellow team members and have patience when possible. If you have a good interaction with someone, leave a positive comment at guest relations or the email surveys because it really helps us
Yes! Going to guest relations is huge. I try to pick at least one person each trip to talk to guest relations about, because I learned how important it was for morale, raises, bonuses, and promotions.
I’m a Disney cast member and this sounds like our experience too. Last year during a 100+ degree heatwave we were told we couldn’t carry water bottles onstage unless they were physically attached to us, but we also could not have straps to carry them. Keep in mind, most people in my department work outdoors. Someone complained to OSHA though and all of a sudden they were much more lax about us carrying water bottles.
Sorry to hear that, if it's any consolation I have nothing but praise for how kind and accommodating the team members are every time I visit. I appreciate the personal interactions and it's why I keep coming back and prefer many aspects of the park over Orlando's.
Sorry you guys have to deal with so much bs. Just wanted to say Universal employees have always been exceptionally kind to me and it doesn’t go unnoticed.
Echoing this too. I had one rude encounter a few years ago but otherwise every cast member/employee throughout the years I have been going to USH has been very kind.
I worked a whole summer of those 90-100 degree days without shade in SNW last year and it's as brutal as you'd expect. Got close to passing out at one point, was sent to first aid for about fifteen minutes, then got sent right back outside. For a few days, our umbrella was placed next to the fans by Transformers, but management had us move it back because it would break immersion. I don't know what's more immersion-breaking than a bunch of poorly-paid workers visibly sweating through their uniforms while they put up with rude guests and unsupervised kids using the land as a jungle gym, but I guess they didn't see it the same way. To answer your question: I felt relatively well-paid considering my job was literally just to stand around in a theme park, but could I say I felt taken care of and valued? Not really. I didn't really expect for a job to take care of me though.
I didn't work for the mouse in the summer, but I definitely felt the benefits of a pay bump and good managers who really cared. I preferred the TMs at USH, but corporate and management definitely had their shit together compared to Universal. It also helps that guests are generally more pleasant at Disneyland.
Fello former SNW TM here, I experienced the exact same thing nearly 2 years ago, that’s absolutely horrible that y’all are still being treated this poorly, plus the only people who get paid better are leads and management which make sense. Yet, they barely hire any leads (at least to my knowledge everyone was lowkey fighting over a singular open position. Also, one of the leads was particularly not very kind to me no matter what happened in the day.
Universal has never really been about "immersion", that's an unhinged take for management to have. I'd much rather see employees enjoying the fans and getting shade than have a brief flash of thought that maybe it's not the real Transformers taking photos with kids. I'm so sorry you had to deal with that.
I tend to have more positive interactions with the employees of Universal compared to other parks.
I have noticed that during the summer months park guests seem more impolite and then park employees are more on edge. But I’m sure being out in the heat is uncomfortable. I worked in customer service for some years and it’s hard to be nice when so many aren’t.
Nice try, HR.
Nope! The only employees that seem to be taken care of and well paid are the ones who work in the offices that complain about park staff not doing well even though they’re not the ones out in almost 100 degree heat with little shade and dealing with people.
Me personally, I don’t get disgruntled with guests. I’m sorry if you’ve had no so pleasant experiences with staff, a lot of times it is also guests who are rude to us even tho we are nice and ruin our mood. Same with managers who always have something negative to point out but don’t recognize the good.
I haven’t been to Disney in a good minute, but I’ve heard from guests that they think the employees here are nicer. I guess it just depends
I want to become an electrician for them down the road..
You're better off working for something like rosendin or morrow meadows. They do a ton of work for the parks. I worked with several who said their entire careers were with Disney
Disney offers the Aspire program. The program pays for 100% tuition.
Thank you! Do you need to be full time? Or does part time employees qualify for this program as well?
You could be full-time or part-time. As long as you work for Disney. The best part is they will work with your school schedule. Best of luck!
You do have to have a set number of qualified hours before you become eligible.
heads up they no longer cover tuition 100%, they cap it at $5250 a year, not sure if certificates are a part of it anymore
They do, at least when they were running the ad campaign but not sure if they do it for trades.
I’ve heard you work for IBEW and the union has a contract with Disney but I could be wrong.
It wouldn't surprise me they have a path for journeymen and all that, but not sure if you can get into it.
If you are right they might not have updated their website.
Only at Goofy's Sky School.
Morrow meadows sucks though. Don’t go work for them
My arrival date is November 8th, and I was wondering what are all the benefits being in DCP besides free tickets for yourselves? What are the specifics of the benefits such as free tickets for friends and family, discounts on food and Merch, is the discount applicable for tickets for your family. I’m just wondering as I want to utilize all the benefits available to me. Thanks for the help !
Merch
Here are all the locations where you can take advantage of a merchandise discount at Walt Disney World. This discount is usually 20% and applies to everything (including Pandora) except for the canvas paintings.
Shop Disney Parks app: 20% off purchase using the app and adding your main gate to your profile. Directions can be found at the Hub.
Cast Connections: Receive 20% and more off your purchase at Cast Connections
All stores at Magic Kingdom (Sunglasses shop is only 10%)
All stores at Epcot**** (discount varies by country but a majority follow the 20% cast discount including any shops that serve food such as Karamell Kuche in Germany)
All stores at Hollywood Studios
All stores at Animal Kingdom
Resort Discounts
As a cast member you get a really hefty resort discount at Disney for both yourself and your friends and family.
50% off for Cast Members. You (the Cast Member) have to be staying in the room in order to get 50% off.
40% off for friends and family. You don’t have to stay in the room in order to get the discount.
Up to 50% off at Aulani in Hawaii
Dining
Changes based on the HUB sheet (cannot be posted for non-CMs) availability. Please note there's no discount for QSFB locations.
Thank you for the information!
I'll add that you also get 20% off at EPCOT festival food booths on Mondays through Thursdays! It does exclude third party operated booths, though, so not at Mexico, Japan, China, or France. Most food places at Disney Springs will do discounts for both table service and QSFB, and many QSFB locations at resorts offer a CM discount as well. If you mobile order and have your self admission linked to the app, you'll get any applicable food discounts automatically. You'll also get 10% off park tickets, and you'll earn complimentary tickets for family and friends based on the number of hours you work (three tickets for every milestone, basically). We get an increased merch discount (40%) during the holiday season (this year it doesn't begin until December, unfortunately). You're able to request holiday coupons through the HUB as well- these include a few table service dining coupons and coupons for free snacks (pretzels, Mickey bars, etc.). Just be aware that you have to be using your own money to purchase merchandise with your discount, but it's okay if someone else pays for food using your discount!
Thank you so much for responding! How do I use the 10% park tickets for friends and family
When I did it, they gave me a physical card and then I sent a picture of it to my friend so she could see the code and use that to link it to her account!
Hey guys I got hired today at the grand Californian hotel for F&B at Disneyland CA!! I was wondering if any current cast members could tell me if I get cast member benefits just like those who work in the parks, and what are the current benefits that CM’s get !
The biggest perk I heard is that you can get into any Disney theme park for free (except Tokyo Disney)
You’ll get a whole breakdown during your park orientation aka Traditions
It's always a hoot watching new hires going to the in-park portion of Traditions. So well dressed, so eager, so nervous ;)
Bright eyed, full of magic and not yet jaded
Are you full time? If so, yes.
Congratulations
I don’t work for Disney but with any company you should get an explanation of benefits.
What benefits do Disney park employees receive
Key Benefits for Disney Park Employees:
Health and Wellness:
Retirement Plans:
Paid Time Off:
Employee Discounts:
Career Development:
Unique Experiences:
Recommendation: If you're considering a job at Disney, take advantage of the career development opportunities and employee discounts. These benefits can significantly enhance your overall experience and financial well-being while working at the parks.
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