General Expectations
The interview process for a position at Disney Parks can vary depending on the role, but there are common themes and expectations. Interviews typically focus on customer service skills, enthusiasm, and the ability to handle various scenarios with a positive attitude. For example, candidates might be asked how they would handle specific situations, such as dealing with an upset guest or creating a magical moment for visitors [1:1],
[5:4]. Interviews can last around 30 minutes, though this may vary
[1:1].
Role-Specific Questions
The questions asked during interviews often relate to the specific role you are applying for. For instance, if you're interviewing for a front desk position, you might be asked about handling room changes or providing food recommendations [1:1]. For attractions roles, expect questions about handling difficult customer service situations and ensuring safety
[3:1],
[3:2]. It's beneficial to prepare examples from past experiences that showcase your problem-solving skills and ability to maintain a positive demeanor.
Enthusiasm and Presentation
Disney places a strong emphasis on candidates being enthusiastic and positive. Smiling, even during phone interviews, is encouraged as it can convey positivity [2:1]. Being professional yet energetic is important, especially for roles that involve direct interaction with guests
[3:1]. Candidates are advised to avoid "going geeky" by balancing enthusiasm with professionalism
[2:2].
Preparation and Practice
Preparation is key to succeeding in a Disney interview. Many candidates find it helpful to research potential questions and practice their responses [2:4]. Watching YouTube videos or reading blog posts from former cast members can provide insights into the types of questions asked and how to answer them effectively
[2:4]. Practicing with friends or family can also help alleviate nerves and improve confidence.
Post-Interview Process
After the interview, candidates typically wait one to two weeks to hear back about the outcome [5:6]. Responses can come in waves, so patience is important during this period
[5:7]. It’s helpful to stay positive and reflect on the experience, regardless of the outcome.
I have my in-person interview coming up for Walt Disney World Resorts and I’m so thrilled! I’ve been wanting to work for Disney ever since I was a child and I’m so close now to it. What should I expect? What kind of questions are asked? How long will I be there?
This interview has all I’ve been thinking about all week, working at Disney would be a childhood dream come true and I’m so nervous about not getting the position. I think I’m gonna kill it, I usually do at interviews, but because it’s so personal its nerve wrecking for me. Any advice would be great!
Smile! Be happy when you talk. They want happy motivated people.
What position are you applying for?
When I interviewed for hotel-front desk seven years ago, they asked me questions specific to the area. "What if someone wants to switch rooms in the middle of their stay to a better view?" "What if they have concerns about security?" "What if they are looking for food recommendations?" "What are the modes of transportation available from the resort to the park?"
I agree with smiling and being happy when you talk. This needs to be done even over the phone.
My interview was about 30 minutes. Ended up passing, but regrettably turning down and overnight position.
Good luck!
I applied for a number of different entry level positions online, the one I’m interviewing for is for resort parking, which I think is hotel valet?
Someone please correct me if I’m wrong, the company website didn’t provide good information on job details, I expected to just learn more about it at the interview itself.
Hi everyone! I have an interview to join the cast at Disney World coming up soon and I'm pretty excited about it. This is a dream job for me and I really don't want to mess up - is there any current or former cast members with any advice I can follow? Any help would be massively appreciated!
Edit: all your advice has been great! I really appreciate it
I’m not a CM and have not worked or interviewed with/for Disney, but here’s some helpful advice tips when interviewing:
I hope this helps and good luck.
Would love to know why I got downvoted by giving professional interviewing tips. Love Reddit people
Someone comes in this sub and downvotes pretty much everyone, don't take it personally.
I think "going geeky" might be my biggest issue so I'll be sure to keep it in check, appreciate it!
Also accepted for the DCP. In addition to the wonderful advice you’ve already been given, I would say you should make sure to ask a question or two at the end when they ask if you have any. Make one of them about the interviewer, because people love to talk about themselves and they leave the call feeling good. I asked, “What is the most magical moment you’ve had as a cast member?” Good luck!!
*a word
Good call! I did this for my first interview too. Thanks!
I interviewed and was accepted for the DCP. Some tips:
-Sound happy and excited. Be postive about everything.
-Call the interviewer by name.
-SMILE, even if it's a phone call. They can hear it, and you'll sound more positive.
-Don't make it about you. Make it about making other people's dreams come true as a cast member.
(Edit to fix typos caused by lack of sleep)
This is great advice, thanks so much!
Also, lots of DCP people have made YouTube videos and blog posts about their interviews. I imagine there will be some general cast interviews too. I looked up a lot of possible questions and practiced giving answers.
Funny story. I was nervous, so I gave my sister a list of questions to ask me from what I found online, then asked her to call me so I could practice. Well... I forgot. So when her roommate called me the day before my interview, I PANICKED because I thought I had the date wrong. I felt like my answers were all wrong and I was in tears a few minutes in. I was so relieved when I realized it wasn't the real thing! That practice made me feel so much more confident in the interview because I was like, hey, well, at least I'm doing better!
Because it was a phone interview, I also listened to the peppiest, most energetic music I could find and danced and did power poses until they called (while being careful not to lose my breath) so that when my phone rang, I was PUMPED.
sorry don’t have advice but just wanted to say good luck!
Thanks so much!
Hey everyone! I am a hopefully soon to be cast member for WDW. I have an interview for the attractions role on Tuesday and was wondering if anyone had any tips for the interviewing process?
Thanks!!!
Mention how you think you can bring extra Magic. The interviewer that I got was very interested on what I would do in difficult customer service situations so make sure you have a couple good examples of how you handled a situation well. Attractions jobs are all about being friendly, helpful, and efficient. Show how excited you are about working attractions!!
Show you can be flexible. New hires tend to get the crap schedules. You need to be willing to work nights and weekends. Be presentable when interviewing, and project some humble class and ethics. The company isn’t so desperate that they’ll hire anyone just to fill positions. Basically, if you’re a decent human being, friendly and nice with flexibility you should get the gig. I worked for them for seven years and had friends in casting so I have some insight. Good luck!
thank you so much, this was UBER helpful!!!
Hope it works out for you 🤞🏻
Through the customer service stories are good, wiith attractions especially, safety is first.
For attractions, find that fine line between energetic but composed. They want to see if you're friendly but also professional. They will always ask you about difficult customer service situations so have examples and ideas ready. That you can follow the rules to a T and that you have a flexible schedule.
A few weeks ago I posted asking for tips and help for the new DAS interview. I knew I qualified for the system but I was still very anxious about the whole process. That’s why I wanted to share my experience so it could help people.
First, I planned the interview like my life depended on it. I did a lot of research and read tons of articles and reviews. I’m from Belgium and English isn’t my first language so I wanted to be prepared so I had the good words for the cast member to understand exactly what I meant. On the day of the interview, my mother, which is going to WDW with me was there and a friend who would help for translation. She was there only to help communicate as one of my disabilities is I’m deaf and my mum doesn’t speak English much.
I choose a Friday for the interview and checked the time zones so I would request a chat right when it opens. I joined the chat at 1:10pm (so 7:10am for Orlando) and a cast member answered right away. I was surprised how quick it went.
We got a first cast member. I wouldn’t say she was rude but she wasn’t super friendly either. She asked us a few questions then she sent us to meet another cast member. This one was much more friendly. The second cast member was here to judge if my request was valid. She asked much more questions but still kinda the same. Questions like why I can’t wait in lines, what happens if I do, how i manage at home. She didn’t speak much except to ask the questions (she joked she loved to hear us speak french tho). At the end she told us I was approuved. We were then sent back to the first cast member which took a picture of me and told us some informations. Also note that we didn’t share any medical documents or even proposed to show them as I knew they don’t care about those.
The whole process took between 30-40 mins.
I was so relieved to be approuved as I was so sure I wouldn’t. It wasn’t especially difficult but I feel like you need to get prepared in advance for the interview, especially if you’re not an English speaker. I also think not everyone sees the second cast member. I feel like if you don’t answer the questions correctly to the first one, they won’t send you to the second. I may be wrong but this is how I felt.
I’m now much more relaxed for our trip, which is in 36 days!!
I’m Gonna jump on this. I had my interview yesterday for DAS as I had it in 2023 for DL. I applied again for WDW and got denied because I have a physical disability and they don’t cater for that anymore it seems. Only neurodivergent which in my opinion is discrimination. Yeah you can hate on me for saying that. But it’s truth.
I can’t stand and I can’t sit for long periods so having DAS in 2023 helped a lot as you booked a time and you had that time to travel there. I know this is due to abuse of the system but ask for MEDICAL DOCUMENTS as proof, just like USF.
What is stopping people faking and abusing the neuro issue more than a physical disability like myself that I have had for 34 years from birth? What I don’t understand is, someone with a neurodivergent issue can cope with;
Long flight, Large crowds for shows and parades and the fireworks , Large crowds at dining but when it comes to a line they can’t.. weird that!? This change Disney has made is damn wrong and seriously needs to be look at properly.
I agree with you. It’s not fair. My theory is that someone in a wheelchair doesn’t bother other guests but an autistic kid/adult having a full meltdown in a queue, screaming, pushing people will bother other guests. And Disney knows people will complain. They only allow some disabilities not based on their needs but on how it will affect other guests. That way they can push disabled people to buy lighting lines. i Might be wrong but it’s my theory.
I also think it’s not safe to make disabled people stay in long queues in case of emergencies. If someone who can’t stand long is a queue and everyone starts to run, what are they supposed to do?
Yes it’s exactly that! it’s like having to defend yourself in a trial. When I got approuved and ended the chat we all could breathe once again! I really don’t understand why they don’t have a process similar to Universal…
I absolutely know how you feel. My son’s condition isn’t a checkbox on a form. “How does it affect you waiting in line?” doesn’t have a standard answer, and we spoke to person after person who didn’t seem to understand that because it didn’t fit their script. We got there and it was a huge weight when it was over.
If this is truly meant for extreme but invisible neurological disabilities at this point then I feel like they need to figure out a better way to treat everyone with more respect. If you are someone that truly qualifies at that level you already get beaten up by life significantly the rest of the time, so to have to endure a high stakes fight to go to Disney too is exhausting and frustrating.
Wait, I got approved but no one took a picture of me. They just told me that it will show up in my app when I enter the park. Can anyone tell me if I need to contact them please
They might have snapped a photo of you and forgot to mention. It never hurts to reach back out to confirm all is good.
The first cast member is probably not the friendliest because they deal with all the people who get angry when they get denied. It’s mentally taxing to be the “bad guy” all the time. I have to fill that role at my work a lot when dealing with customers. I’m not rude, but I’m not the most bubbly person out of the box.
Yeah it’s understandable. I can’t imagine having to deal with all these people all day. Once I got approuved and we were sent back to her, she was a bit friendlier.
It’s tough, in part, because I want to be as helpful as I can. But people will lie, and then get angry when the lie doesn’t work. They’ve been conditioned around here to believe that if they get angry and loud enough, they’ll get what they want.
People only see what they want. they focus on the « not waiting in the lines » part but don’t realize all the issues we have. I’ll probably only spend a couple hours in the park each day for exemple so having the DAS will make my trip less difficult and frustrating.
That's a great point! I spend lots of time in the parks when I visit, but due to my situation, I don't ride much. The DAS just means I get to wait for the accessible ride car instead of the main queue. Combine that with the fact that you can only set up one ride at a time and it doesn't really save any time at all. If people understood that, most wouldn't try it. There will always be a few who think they're smarter than the rest of us, though.
I’m not putting disabled people through stress because some people are lying. with medical documents proving your needs, people who actually needs accommodations gets the help they need, those who don’t, don’t.
it works in Disneyland Paris and their accessibility program is much better.
I did my phone interview a couple days ago but I am a bit nervous on whether or not I will get in. But I decided to post the questions here on what I got asked hoping it will help others to be prepared. I got asked, Why did you to choose Disney? If I had a roommate and if there was a conflict with them, how did I solve it? What would you do in an emergency if you saw a kid got hurt and you had no higher up to contact? How would you make a guest have a magical moment? What is my top role that I wanted? Do you prefer working in a park or hotel? How will Disney help with my major in future careers? (I am an art major) If a kid was too short to ride what would you say or do? (I mentioned attractions as a role) If you were repeating a phrase for the 30th time and got bored of it while it is the guests first time hearing it, what would you do to make it fresh for yourself?
There could have been more but that is all I remember. Good luck to anybody doing interviews in the future.
Wow this is so interesting! I had much simpler questions and nothing that specific! I love seeing the difference in interviews! Sending you all the good luck!
Same! I think it is quite interesting how you get some questions the same but there is always something different with each interview! Thank you for the good luck!
I’m having my interview next week and I’m so nervous and excited for it and these posts are so helpful. Did you get any word back yet ?
Sorry for the late reply. I did hear back and I got in! It took about a week for me to hear back from them. Good luck with your interview!
Thank you for the questions! I have my interview next Friday. I heard it takes a week or so to get results usually. Hope you get in!
Thank you. I hope everything goes well for you too.
I had the same exact questions for mine, it may depend on the interviewer, but also I will always say, for me it took exactly two weeks for my results, and my interviewer did say it can take up to 1-2 weeks
Thanks for telling me. The anticipation is crazy.
You should get an answer Thursday or Friday! They come in waves
Thanks for the info!
Hi everyone I recently applied for the Disney International Program and I have an interview coming up. I was wondering if anyone here has gone through the process before. How does the interview usually go? What kind of questions do they ask, and is it more formal or more conversational?
Any tips or experiences would be really helpful
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Which international program is this for, CEP, CRP, AEP, or Culinary?
For all the interview is very conversational.
They’ll ask situational questions like how would you handle a guest not being tall enough at an attraction, or a guest’s card declining at a store, or a guest getting the wrong food at a QSFB. The questions will depend on what role you specify interest in.
For CRP specifically they’ll ask about how you would best represent your country while working in the pavilion.
Actually it s Disney program from disney and Delaware State University (DESU) Im doing internship from france applying for second semester ( spring 2026)
Is it same ? I mean i heard its kinda hard but idk
Ah so likely the Academic Exchange Program (AEP) then. That is the smallest of the international programs but imo probably the best one if you can get into it. Unfortunately that is the one international program I don’t have much interview knowledge in, but I’d imagine it will be the same, maybe a bit easier as it’s more of a formality as you’ll already be set to take classes at one of the participating universities.
!RemindMe 1 day
Pick wisely and be prepared to never get sick for a year otherwise it’ll be difficult to transfer anywhere.
Hi Everyone I recently (Last week) had a telephone interview with the Walt Disney head office in London. Anyone who has had experience of their interview progress do you know how long after a phone interview that you will find out if you get a face to face interview?
During the phone call they advised that I was an ideal candidate for two roles and they would forward my details to the managers of those roles for possible consideration. I have been checking the Disney Career webpage for my dashboard and it is still in consideration. It has been a dream of mine to work for Disney and have been very excited since the interview.
I have seen from other examples the whole process can take up to 4 weeks for some people but anyone who has worked for the London Offices shed some light would be most grateful.
Glassdoor.com might help.
Thanks, actually had the interview the other day, got my fingers crossed for a call back on the second interview :)
I interviewed mid December and then didn’t hear a word back from Disney until the end of January (and for a higher role than I applied for). Didn’t start until a month later either. Definitely takes time with the mouse.
Hi guys! I have a phone interview for Spring 2020 coming up! Any tips/what I should expect?? Thank you so much!!
What roles did you put moderate/high interest in? I can tell you some specific questions I was asked for those roles!
Messaged you!
(I dont know if you've had it already but here's some tips anyway)
Smile. Have a notepad nearby to write your interviewers name for when you thank them at the end. Have a question or two ready for them as well, they usually ask if you have any questions at the end. Have water nearby as well. Before your interview try to pump yourself up with music, but if you start to feel super anxious, try putting on your favorite mellow song - for me that's "Dancing in the Moonlight" lol.
Sending pixie dust your way!
Also, a great mentality is just treating it as a normal conversation. A lot of people get anxiety from stressing that it's an interview. I had my PI Friday and it felt like a normal conversation. My interviewer was super open and friendly!
thank you!!
thank you so much!!!
What is the interview process like at Disney parks
Key Considerations for the Interview Process at Disney Parks:
Application Submission: Start by submitting your application online through the Disney Careers website. Ensure your resume highlights relevant experience and skills.
Initial Screening: If your application is shortlisted, you may receive a phone call for an initial screening. This typically involves basic questions about your background and availability.
In-Person or Virtual Interview: Successful candidates are invited for an in-person or virtual interview. This may include:
Group Interview: For some positions, especially in attractions or guest services, you may participate in a group interview. This assesses how you interact with others and work as part of a team.
Background Check and Drug Screening: If you pass the interview stage, Disney will conduct a background check and may require a drug screening before finalizing your employment.
Training and Onboarding: Once hired, you will go through an orientation and training program to familiarize yourself with Disney's policies, procedures, and customer service standards.
Takeaways:
Recommendation: Research Disney's history, values, and recent initiatives to demonstrate your enthusiasm and knowledge during the interview. This will help you stand out as a candidate who aligns with the company's mission.
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