I stopped using Hinge 3 years ago because I entered into a long term relationship. However, I uninstalled the app but didn't delete my account. Now that I'm single again, I want to get back on Hinge but I'd like a fresh start. Does Hinge punish you like Tinder does for remaking your account?

I was banned from Hinge after a revenge report from a date. I’ve used the app for over 4 years with no prior issues, and I’ve tried everything—appealed in-app, emailed them, even filed a BBB complaint. Still no resolution. They responded pretty quick with the BBB and stated that my ban was final and could not be overturned.

I am now in the process of a hard reset as I don't think there is any other option for me. I requested a data download and saw that Hinge has stored around 15 different photos and profile prompts that I had put up.

These pictures that I has used have proven to be successful for me over the years and was wondering if there any apps that could get past being picked up and avoid another ban.

Im going to buy a Samsung (android) phone, use a new number, not verify myself, not use my house wifi , use a new email and updated DOB ,change up my prompts and hope for the best.

Is there anything that I've missed out?

Thanks all xx

So i just deleted my Hinge account, and made a new within 30 min, to get a fresh start. But for some reason im getting way less likes/matches now? Has anyone had similar experience? Maybe i need to wait some days to recreate new account instead?

Many people are posting complaints about the app being down. The issue seems to be that photos and prompts are disappearing from people's profiles - their own and others.

We don't have any answers or insight into the bug anymore than you do. Just know your profile hasn't been deleted, it's a widespread issue.

I'm sure Hinge is aware, but even so, you should submit a ticket to their support to let them know. That should motivate them to fix it.

Link to Hinge's ticket system: https://hingeapp.zendesk.com/hc/en-us/requests/new

I'm on iOS (iPhone XS) if that matters. I don't get app notifications for just this app and it's driving me crazy. I'm considering deleting and reinstalling the app to see if that helps.

Be careful about creating a new account right away!

I deleted Hinge a few days ago wanting to do the same thing after having the same account for years. I was thinking of waiting 91 days, but I emailed Hinge Support asking if that’s necessary. They told me: “You are welcome to create a new profile at any time. There is no “cooldown period” or similar mechanism which would penalize you based on time between account deletion and re-creation.”

I actually asked the same question about 3-4 times prior, because the previous responses didn’t properly answer me. I suspect the Hinge Support people tend to briefly skim emails rather than answer them properly as to get through them as quickly as possible.

So I figured it was fine to go ahead and create my new account now, but as soon as I input my phone number and email address, it said “this account has been been removed for violating the terms of service.”

Important context: I got banned from Hinge two months ago because I foolishly created a second account without deleting my old account. So what happened to me may happen for you.

I was able to get the ban lifted within two days despite breaking the rules by politely apologizing and assuring I would closely follow the terms of service moving forward. Unfortunately, instead of allowing me to keep the new account I created, they restored access to my old account.

The only possible term of service I could have been flagged for violating is #10: ”You have not previously been removed from our Services or our affiliates’ services by us or our affiliates, unless you have our express written permission to create a new account.”

This technically apply to me because yes, my account was previously removed from Hinge — but I had the ban reversed two days later. My suspicious is that they keep a list of phone numbers / email addresses / etc that have been previously banned so they can automatically remove any new accounts created under them.

When my previous ban was reversed, they must have restored access to my old account but not removed me from the list of users who got banned in the past.

Part of me feels like I shouldn’t be too worried, because the last time last time I was banned, I had actually broken the rules and still got the ban lifted.

This time, I have a paper trail showing that I went out of my way to check with Hinge Support if what I was doing was okay, and I was told yes.

My biggest concern is that whoever looks at my appeal may see I was banned two months prior and not bother to look any closer to see that Hinge Support told me it was okay to delete + recreate.

Since I do have that paper trail, it does give me a strong case but I’m still worried.

Long story short I felt like I needed to delete my profile, which I regret. I joined again, and now the app feels almost unusable. I had zero problems with the app before and the quality of profiles, likes, matches. But now I’m only seeing what hinge’s algorithm seems to consider less desirable profiles. I realize I shot myself in the foot by deleting, but is there a way to circumvent this, or should I give up and move on.

My Hinge account was recently removed for "violating the terms," but I genuinely have no idea why. I’ve always been respectful and never sent anything offensive or inappropriate, so the removal came as a complete shock.

I tried appealing through the app, but that didn’t go anywhere. Since then, I’ve emailed Hinge support (hello@hinge.co) three times - on Friday, Saturday, and Monday - but I haven’t had any response at all.

The frustrating part is that Hinge has always been the best app for me. I’ve tried Bumble and Tinder, but they just don’t yield the same quality of matches or conversations. Hinge is the one that actually works for me, so losing access has been really discouraging.

Has anyone here had success getting a removed account reinstated? Or if not, is there a way to start fresh with a new account? My phone contract and Wi-Fi are both up for renewal soon, so I might be getting a new number and IP, which I’m hoping could help. I did try setting up a new account with a friends number (from my same phone and Wi-Fi) and didn't last 12 hours!