Hello everyone! I'm currently on the magenta max plan with T-Mobile. As I understand it, this plan includes international service. In a few weeks, I'm traveling to Europe (From the US). Is there anything extra I need to do to activate the international service, or should it just work? Thanks!

Back story first - I had Sprint post paid service and if I had a phone on payments they would unlock it for me for my international travel dates to use a sim overseas then lock it again on my return date. Before I switched my sim and got a new phone thru Tmobile I asked about this and they stated it would be the same process and to not worry.

Well I am traveling in February so I wanted to give tmobile the dates to unlock and relock my phone so I can use a local sim overseas for those around me in the other country to call or text me. They said it was not an option until my phone was paid off in full ($500 left on it). My bill doesn't reflect a phone payment as I get a credit for it every month. I was upset as I have 6 phones on my plan and have been a sprint (now tmobile) customer since 2003 and have always paid on time. After talking with the rep on the phone for about an hour her supervisor finally offered for me to pay the $500 I owe to pay off the phone and they would unlock my phone and then credit my account back the $500. Her higher ups came to this solution so that I could use a foreign sim in my phone. I hope this helps someone else.

Hypothetical. So, I'm in Portugal on Magenta Max. I need to active an International data pass. How long does it take to activate and enjoy the benefits after purchasing it in the T-Mobile app? I've used International passes on other carriers before but never needed to on T-Mo before because the 256k has always been enough, but this time I've gonna have to step it up for more than just the usual maps and iMessage and light web browsing.

Hi all,

I'm abroad right now and will be for the foreseeable future. I paid off my phone and asked for my account to be temporarily suspended for 90 days, just in case I need to return if there's an emergency or if things don't pan out here.

I was told on the phone that there wouldn't be a charge for my suspended service because it was volvoluntary, but apparently t mobile is charging me a little over 60 dollars a month and is threatening to send my debt to collections. I only became aware of this because they sent a letter to an old home address and some family checked it for me. I can't log into the stupid app, but I don't want to have my credit ruined over this.

I could call the domestic US line but it's expensive on the plan I have now with another company. Is there anyway I could resolve this?

Hello I've been a Sprint Customer for 10 years with no issues and recently switched to my T-Mobile sim. It's been a nightmare so far in terms of sercice. My current dilemma is that I am on a two hour layover in Montreal, and connecting to Athens Greece. As I feared, I am at the Montreal airport and the phone won't register to a network. It says searching and when I try to manually connect to availble networks it hangs and says they aren't available. I never had issues with the Sprint sim and would always get a text for the data pass and be able to make calls.

I'm also connected to the public airport Wifi, and while it says wifi calling is enabled, the phone wont call Sprint support, 611, or any other number. It just hangs and disconnects.

I'm going to try online Sprint support chat with my phone I guess but just wanted to if this sub had any suggestions. I really can't have this happen in Athens as I have more connecting island flights and need to make calls.

Really appreciate any advice or input. Thanks in advance for any help.

Any tips for international plan vs month to month for T mobile. Plan to increase international travel and stay outside the US for lengthy periods of time. What are some options?

I had couple family members moved outside of US and I need to make international phone calls to them. I was thinking port out to any of the MVNO which have free international calling feature. After research this reddit forum, I discovered there was a legacy $10 plan for Stateside International Talk with mobile. It is $10/month for all 10 lines in my account. It feels amazing and I don't need to move. Thank you so much t-force :)

I copied and pasted the info from the email but it just kinda hung up and didn’t do much.

Hi, I'm currently doing an Essential 4 Line Offer with 3 of my friends, and 3 of us are going abroad for summer break for around ~90 days. One of us is staying in the US.

I recently called t-mobile and they said that it's possible for me to suspend the line, but I have to pay monthly for the plan. I also asked if we can cancel the plan, but we won't be able to retain our number if we don't get it within 90 days.

Does anyone know the best way to approach this? I thought if you could suspend a line – you don't have to pay for that line (this is what a t-mobile rep told me). However, I called someone else today and they said the opposite and said I have to pay for it.

Please help.. Thanks!