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r/USMobile
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Using T-Mobile in Canada

GigaBrain scanned 93 comments to find you 62 relevant comments from 9 relevant discussions.
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Switching from T-Mobile international roaming
r/USMobile • 1
Just got T-Mobile today and
r/tmobile • 2
Can you get 5G while roaming in Canada? I know the T-Mobile website says “4G LTE” but I want to know from you guys.
r/tmobile • 3
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Using T-Mobile in Canada

Roaming and Coverage

T-Mobile provides seamless international roaming in Canada, allowing users to access their services as if they were in the US. Users have reported that upon landing in Canada, their phones work immediately with no issues, similar to being in the US [1:2]. However, some users have experienced difficulties, such as needing to modify APN settings for data to work [1:3]. The T-Mobile One plan offers free usage in Canada, including unlimited talk back to the US, unlimited text, and 5GB of LTE speed data before throttling to 2G speed [2:1].

Data Limits and Options

While T-Mobile offers 5GB of high-speed data in Canada, once this limit is reached, the speed drops to 2G [2:4]. Some users have inquired about options to purchase additional high-speed data, but it appears that once the limit is reached, there are no options to increase the speed [2:5]. For those staying longer or using significant amounts of data, getting a local SIM card from a Canadian carrier may be advisable [5:5].

5G Access

Users have reported accessing 5G networks while roaming in Canada, particularly in major cities like Toronto. This suggests that T-Mobile customers can benefit from 5G coverage depending on their location and the local carriers they connect to [3:2][3:3].

Extended Stays and Roaming Policies

For extended stays in Canada, T-Mobile may flag accounts for excessive roaming, potentially leading to service restrictions [5:5]. To avoid this, users are advised to use more data domestically than internationally [5:4]. Alternatively, maintaining a T-Mobile line on an eSIM while using a local SIM for data can help manage roaming limits [5:3].

Recommendations Beyond Discussions

If you plan to stay in Canada for an extended period, consider purchasing a local SIM card to avoid potential roaming issues. Additionally, check with T-Mobile for any specific plans or add-ons that might better suit your needs during your time in Canada.

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Source Threads

POST SUMMARY • [1]

Summarize

Switching from T-Mobile international roaming

Posted by tiphilly · in r/USMobile · 7 months ago
1 upvotes on reddit
6 replies
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ORIGINAL POST

I'm looking to switch from T-Mobile and had a question about the international roaming. I am in Canada once every other month and wanted to know how seamless it was or if it was difficult? Today when I land I receive a text and it's like I'm in the US. Would that change? Any issues going to Canada or Mexico regularly? I'm looking at staying on T-Mobile so that would be the Light Speed service.

Thanks

6 replies
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badgerbrett · 7 months ago

I just flew through Canada twice on my way to France. In both countries, my phone worked as soon as I turned airplane mode off upon landing. For further context, I teleported from Warp to Light Speed only a few days before my trip and activated wifi calling. No issues except maybe some instances of slower than ideal data speeds in the Alps while it perhaps looked for other signal. All-in-all, I'm a very happy international traveler :)

1 upvotes on reddit
tiphilly · OP · 7 months ago

Thanks this is very helpful!

1 upvotes on reddit
FixitMir · 7 months ago

​We'd love to welcome you over here! 🫶

International roaming works quite seamlessly across all of our three networks in both Mexico and Canada. You'll get them with our Unlimited premium plan (Monthly & Annual) and Annual Unlimited starter plan. For the other plans, you can get a roaming add-on from your line on the US Mobile account dashboard. It'll work just like your native services, you just have to turn the data roaming toggle ON when you land there. I'll also let the community share their experiences on this as well. 🚀

However, for an extended stay, I'd recommend using Wi-Fi calling. This will allow you to stay connected and make calls or send texts over Wi-Fi, providing a trouble-free experience for longer periods.

On top of that, I'll be your personal onboarding concierge and will make sure that you're smoothly all set up with us.

1 upvotes on reddit
dom2114 · 7 months ago

I just arrived on my first international trip since switching to USMobile yesterday. It wasn't quite so seamless. Despite trying to make sure that everything was set prior to leaving (teleporting to light speed, making sure wifi calling was setup), the data didn't work when I arrived. Turns out I needed to modify apn settings. Had to spend a little while chatting w customer service to figure it out.

1 upvotes on reddit
tiphilly · OP · 7 months ago

Awesome thanks. Does the roaming work during the trial? I don't want to pay for the full year unless I know everything is good. I'm sure it will be fine but just in case.

1 upvotes on reddit
FixitMir · 7 months ago

​Nope! We don't offer it with our free trial but you can test it out on a monthly plan first and then switch to the annual version of the plan.

2 upvotes on reddit
See 6 replies
r/tmobile • [2]

Summarize

Just got T-Mobile today and

Posted by [deleted] · in r/tmobile · 7 years ago

I have a vacation coming up soon in Canada. Was wondering how this plan ( T-Mobile One ) covers use in Canada and if any extra charges occur or if I needed to buy something separate? Thanks.

4 upvotes on reddit
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travelswagger · 7 years ago

https://www.t-mobile.com/coverage/roaming

2 upvotes on reddit
Goalieed · 7 years ago

If I run out of high speed data in Canada is there a way to order more or renew/refresh it for that single trip?

1 upvotes on reddit
[deleted] · 7 years ago

I think from what I read it just slows to 2G and that’s it

1 upvotes on reddit
Goalieed · 7 years ago

Any way to pay more and resume faster speed?

1 upvotes on reddit
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PH0NER · 7 years ago

Free to use in Canada and Mexico.

Unlimited Talk back to the US

Unlimited Text

5GB of LTE speed data before throttling to 2G speed.

The rest of the world is basically covered too, but differently than North America. The rest of the world while roaming is:

25¢ per minute

Free unlimited texting

Free 2G speed unlimited data

14 upvotes on reddit
[deleted] · 7 years ago

Thank you!

3 upvotes on reddit
See 6 replies
r/tmobile • [3]

Summarize

Can you get 5G while roaming in Canada? I know the T-Mobile website says “4G LTE” but I want to know from you guys.

Posted by Budget_Programmer950 · in r/tmobile · 2 months ago
2 upvotes on reddit
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6 replies
jcsww · 2 months ago

I roam in Canada about twice a year.  I have always gotten solid 5G coverage regardless of the roing oartner I connected to.  I am usually in and around Toronto though.  Canada does not have much 5G coverage outside of major cities.

1 upvotes on reddit
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D_G599 · 2 months ago

Yes. When I was in Canada I got 5G on all major carriers (Rogers, Telus, Bell). There seems to be a data cap though.

2 upvotes on reddit
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ReconstructedTin · 2 months ago

https://www.reddit.com/r/tmobile/s/CJquWkVtJm

Yes, this poster says they got 5G on Telus and Bell.

2 upvotes on reddit
National-Debt-43 · 2 months ago

Love answers like these with real experience

0 upvotes on reddit
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Goodspike · 2 months ago

This is just a guess, but it might depend on what bands the particular phone receives, meaning some phones might work on the 5G bands used in Canada and some not. Or it may depend on what carrier they work through in various areas. So T-Mobile just says 4G not to over-promise.

But on the topic of bands, that's also important for functioning. I don't find a lot of performance difference between 4G and 5G, but what I do find is a lot of range difference with the 5G band T-Mobile uses in U.S. rural areas. If Canada doesn't use that band and you're in a rural area, it may not matter much if it's 4G or 5G.

Finally, I forget what town it was in Alaska, but I was surprised T-Mobile did not have towers there, but instead worked through some wireless company I never heard of. There may be a lot of that sort of thing in Canada given how rural a lot of it is.

-1 upvotes on reddit
Trevnerdio · 1 month ago

The carrier you're thinking of in Alaska is GCI. It's in Alaska only and provides all of T-Mobile's coverage there.

1 upvotes on reddit
See 6 replies
r/tmobile • [4]

Summarize

Does t-mobile unlimited plan work in Canada?

Posted by [deleted] · in r/tmobile · 6 years ago

Next week i am going to canada and i was planning to buy a prepaid tmobile sim with unlimited data. It’s advertised as unlimited data messages and calls in the us, but i read online that t-mobile works in canada. Can anyone confirm that tmobile unlimited data work in canada too. I will stay there for 2 weeks. Sorry for my bad english,I’m european.sim card

4 upvotes on reddit
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G00dLittleKitty · 6 years ago

Yes it will, the $40 plan is unlimited talk/text and10gb of data with a $5 add-on for Canada.

1 upvotes on reddit
R
rafaelmagura · 6 years ago

No, you’d be better off with an AT&T prepaid sim

-4 upvotes on reddit
[deleted] · 6 years ago

Not without a $5 addon

1 upvotes on reddit
J
jamar030303 · 6 years ago

It'll work in Canada but you only get 5GB of fast data. If you need more, get an AT&T SIM or see if there are any good roaming offers from your home country (based on your Amazon link your home country seems to be Italy; Vodafone's Travel Mondo is 25 euro for 10 GB, 200 minutes, and 10 texts, which is still cheaper than anything you'll find in Canada).

4 upvotes on reddit
See 4 replies
r/tmobile • [5]

Summarize

Help with using TMobile phone in Canada for extended period

Posted by kerpowie · in r/tmobile · 3 years ago

Long time TMobile family here.

My son is going to school out of the country (in Canada!) and we recently got text messages from TMobile saying that we may be in violation of the terms of service and his line may be shut off. Because his line is spending too much time roaming.

About suggestions? Is there a plan TMobile offers? Should I get a Canadian sim card??

Thanks in advance!

7 upvotes on reddit
12 replies
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12 replies
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ommmyyyy · 3 years ago

PSA to anyone who does international travel. What you need to to before you leave the country is use a TONN of data domestically. T-mobile only flags international data use if your international use goes above domestic. So if you use more domestically than internationally you should be fine.

3 upvotes on reddit
alyssagiovanna · 3 years ago

I have spent the past 2 years in Canada while the wife is in school here. With spot trips back to my real home, NYC. Never intended to get a local plan, they all suck. Randomly, I was wondering what my roaming data usage was, and stumbled on this thread.

Whoa! I had no clue! By pure luck, when I go back to NYC, I tether the hell out of my phone, because 5G is faster than any home internet where I crash. Has that really what kept me from getting the boot for 2 years??!

just wow!

1 upvotes on reddit
kerpowie · OP · 3 years ago

Very good to know!

Maybe when he's home on break we'll use a ton of data 🤣!

2 upvotes on reddit
T
tomb1776 · 3 years ago

If you use a local Sim for data, and keep the T-Mobile line on an esim, with data roaming disabled, you’ll be good.

5 upvotes on reddit
kerpowie · OP · 3 years ago

Interesting idea; I'll have to see if his Android phone works with esim!

So, the T-Mobile roaming usage is concerned primarily with data usage? Meaning, he can still make calls in Canada with his T-Mobile esim, without worrying about limits?

Edit: Samsung Galaxy A32 5G, does not support esim :(

1 upvotes on reddit
ghostlee13 · 3 years ago

No, you'll still be subject to "extreme roaming", which means you would not be able to use the T-Mobile SIM "without worrying about limits".

1 upvotes on reddit
I
ISurfTooMuch · 3 years ago

Yes, he's going to need to get a local SIM with a Canadian carrier. If I were him, I'd ask friends up there who they use and if they're happy with their service.

5 upvotes on reddit
X
XiDa1125 · 3 years ago

My cousin on my plan has been in china for like half a year, after speaking with a US based team member and signing up for $50/mo extra global plus plan, hasn’t been a problem yet

8 upvotes on reddit
D
dwc1 · 3 years ago

>hasn’t been a problem yet

It becomes a problem when people consume too much roaming data. Texting and phone calls don't get flagged for excessive use and low amounts of data use fly under the radar as well.

4 upvotes on reddit
ggman1964 · 3 years ago

Was curious about the low amount of data use. Any idea on what that would be? (Below 100mb, below 500mb? Etc). Thanks

0 upvotes on reddit
C
cliffr39 · 3 years ago

Always get a local SIM when staying elsewhere

15 upvotes on reddit
kerpowie · OP · 3 years ago

That would change your phone number, right?

1 upvotes on reddit
See 12 replies
r/tmobile • [6]

Summarize

Roaming in Canada has been pretty good.

Posted by Thugnugget4224 · in r/tmobile · 3 years ago

Just wanted to give a thumbs up to whatever roaming agreements T-Mobile has in Canada. I believe I’m still within the 5 gig threshold magenta max and other plans allow for in North America.

I took a trip to Toronto, and my T-Mobile line has been roaming on Telus. Speeds have been consistently pretty fast (obviously with a large ping, but that’s usually the case with roaming).

Went here a few years ago roaming with Verizon on Rogers and speeds were abysmally slow, even though Canada data was “included”.

😎

11 upvotes on reddit
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8 replies
_
_alex87 · 3 years ago

God I miss the unlimited data roaming in Canada/Mexico tho… although 5GB is a decent allotment, it’s not that much. Enough for a few day trip for sure, but I wish it was more.

5 upvotes on reddit
Texican83 · 3 years ago

It used to be that good. But unfortunately very few people spoiled it for everybody.

I knew about people sending phones or sims to either country for relatives to use them. While living out of the USA. Since Canada and Mexico carriers were more expensive on their deals.

The excessive roaming fees from those few customers. Messed up the offer for all the customers moving forward.

So yeah. Those taking advantage of the deal unfairly. Like living out in Mex or Can, or overstaying for more than 90 days and using lot of roaming. Forced TMO to change the terms of North America roam.

1 upvotes on reddit
clodester · 3 years ago

I believe if you have the old One Plus International add in, you still get unlimited data roaming in Canada & Mexico.

1 upvotes on reddit
ryan9751 · 3 years ago

I wish they would at least let you buy more than 5GB data if you run out, I think I tried buying a international roaming pass last time and it didn't even work.

3 upvotes on reddit
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Thugnugget4224 · OP · 3 years ago

Agreed!

2 upvotes on reddit
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dont_forget_canada · 2 years ago

Dude what the heck happened. I just got to Canada and realized my unlimited roaming is now 5gb. I'm here for a month and this is pathetic. Seriously thinking about switching carriers now and feel like tmobile just ripped me off.

1 upvotes on reddit
tmobile · 3 years ago

Glad you enjoyed your time with our upstairs neighbors! 😉

3 upvotes on reddit
D
dwc1 · 3 years ago

This has been normal for a long time now.

1 upvotes on reddit
See 8 replies
r/tmobile • [7]

Summarize

Using T-Mobile in Canada

Posted by gefangne · in r/tmobile · 2 years ago

I am currently using the Walmart plan and will be visiting Canada soon. What comparably inexpensive prepaid plan can I get from T-Mobile that will provide me service during my visit? ( Couple of weeks).

03 replies
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3 replies
Ok-Educator3465 · 2 years ago

Depending on how much you pay for your prepaid plan, it may be a better option to move to postpaid and get unlimited text and data in Canada

2 upvotes on reddit
gefangne · OP · 2 years ago

I pay $30 per month. The only issue I have is that I cannot use it in Canada at all. I would like unlimited in Canada, not just roaming.

1 upvotes on reddit
D
dwc1 · 2 years ago

If your phone is unlocked and has eSim you can several data roaming providers like Airalo and KeepGo. YOu can find more using Google.

For prepaid sims purchased in Canada, the prices are often high there.

2 upvotes on reddit
See 3 replies
r/tmobile • [8]

Summarize

Not sure what to do.

Posted by [deleted] · in r/tmobile · 1 year ago
post image

I was traveling to Canada, and my data was slower than usual. Didnt know my plan was changed and so I contacted customer service for help.

Picture 1. Supervisor told me that my data pass was free of charge

Picture 2. I contacted customer service again because when i looked my bill i was charged for the pass. And customer service said she is going to take it off my bill.

Picture 3 & 4. Contacted customer service again for a follow up and now being told Im being charged regardless what was told to me??

Im just genuinely confused. And I want to leave Tmobile soon because Im tired of these lies and bill going up.

Any advice? Just tired.

reddit.com
2 upvotes on reddit
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A
applesuperfan · 1 year ago

What plan are you on?

1 upvotes on reddit
[deleted] · 1 year ago

The Essential Plan. But i was in Canada for month and my data was slow and so they offered me Free international service data. But I was mislead and they said I have to pay for it.

1 upvotes on reddit
A
applesuperfan · 1 year ago

You were not mislead originally. The person saying you have to pay for it is an idiot and their billing system fucked it up.

Canada and Mexico are included in Essentials free at 128Kbps.

See https://www.t-mobile.com/cell-phone-plans for additional plan details.

Send a DM to @TMobileHelp on Twitter or @TMobile on Facebook and they will help you fix this. The T-Force Social Media Care Team is better trained, has more tools, is US-based, and just not idiots. They’ll be able to explain what went wrong and provide the proper credit since the system’s behaviour didn’t align with the information you were told.

2 upvotes on reddit
[deleted] · 1 year ago

EDIT!

Update, i took the advice from you all and contacted Tmobile Help through X, and they fixed it right away!! They took the charge off. Thank God. Now I know to speak with customer service through twitter. Smh. iMessage customer service is not good.

5 upvotes on reddit
BraddicusMaximus · 1 year ago

I used to be in the T-Mobile call center. I also used to be happy to call into Care or RSL on behalf of customers, not anymore. Tired of arguing with the reps in the Philippines and I’m tired of being bitched at by the Employee reps for calling from my personal phone to get someone who is not gonna argue company policy that I’ve got open in C2 right in front of me.

Shit has changed. And it’s ass. My employee discount is nice but I’m ready to look at other carriers. Corporate should feel a BIG SAD that even employees would rather give up a 75% discount on services to be better taken care of.

3 upvotes on reddit
S
stuffeh · 1 year ago

iMessage CS got me most of my free line promos, promo plus, and kickback on all my lines. I coached several people how to add insider hookup on their account via iMessage or app chat. Whenever I needed to move to an esim and back it was with iMessage and never had an issue. Yes they're a little slow and didn't jump to issues you credits to make up for the charge, but they're not "not good".

0 upvotes on reddit
[deleted] · 1 year ago

I understand. I had good moments with them, but Twitter Tmoblile Help was fast and didnt hesitate to give me the credit, and also looked at my proof

1 upvotes on reddit
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Nervous-Job-5071 · 1 year ago

Call CS and explain again and ask them to give you a one-time credit since you were misinformed. I know this is going to sound stupid, but they are being very literal about the request and probably don’t have a way to retroactively remove the specific charge for the pass. But a general account goodwill credit for that amount will have the same effect for you.

19 upvotes on reddit
[deleted] · 1 year ago

Thank you

2 upvotes on reddit
Key_Cryptographer188 · 1 year ago

So normally when we add these passes for free how it works is we add the pass which does have a cost then we set a follow up for the end of the bill cycle to credit the cost. We can't credit it the same day because it won't charge til the next bill cycle.

1 upvotes on reddit
Opposite-Fun717 · 1 year ago

I thought only TPR did this stuff? 😂

1 upvotes on reddit
See 11 replies
r/tmobile • [9]

Summarize

Does disabled data still count against your usage if roaming for a long time?

Posted by mobileagnes · in r/tmobile · 6 months ago

Wondering about a trip of 2 months in Canada. Say if you only text and don't normally use voice, but still need to keep the number active for use back home. Could I use a local eSIM and keep my T-Mobile physical SIM inside the phone with data disabled so I can still get regular texts like from my (US) bank? I use Google Voice for most texting with people.

2 upvotes on reddit
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JackPAnderson · 6 months ago

Honestly, if it's just for 2 months, just use a shitload of data (as in download like 100+GB of crap) right before you go to Canada and do it again right after you get back. Then, just use your phone as normal in Canada. T-mo isn't going to kick you off for just 2 months of roaming. Use Wi-Fi whenever it's available and turn on data saver in your settings if you're really worried about it.

You can always buy a travel eSIM later if you blast through your high speed data or if T-mo warns you about international usage. But if you do the big ass domestic download trick, they seriously are not going to hassle you.

2 upvotes on reddit
mobileagnes · OP · 6 months ago

OK. Regarding data usage within Canada, I certainly would have to get a local eSIM next time because last time I was there for just a week, I blew through 5 GB in 2 days due to photo uploads & auto backup. So I'm aware of that part which should be easy to deal with by just getting a local eSIM upon arrival. The other problem is more confusing and I guess you gave me an easy solution. The easiest way for me to do that is to just disable WiFi on my phone for the month or two prior to the trip, then keep it on during the trip, then flip it off again upon returning home. Do they have a problem with a user spending more than 2 full billing cycles out of the US even if they keep their use very minimal?

2 upvotes on reddit
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JackPAnderson · 6 months ago

> I blew through 5 GB in 2 days due to photo uploads & auto backup.

You can put on data saver if you don't want that to happen. It's in your iPhone settings. Then, backups will only happen on Wi-Fi.

And for blowing through lots of data while in the US, if your "disable Wi-Fi" trick doesn't chew through enough data, Google "10GB test file" and download a large file a bunch of times. Or google "data waster".

> Do they have a problem with a user spending more than 2 full billing cycles out of the US even if they keep their use very minimal?

No. Two months is totally fine, especially if you do the data wasting trick. Their official terms say "If more than 50% of your usage is international for more than two months, you will lose international data." If you do the Great Data Waste, you will easily stay within the official terms since there's no possibility of 50+% of your usage for 3+ months being international, even if your 2 month trip spans 3 calendar months.

In practice, T-mo is far more lenient than the official terms. They don't publish their precise criteria for when they cut a customer off, but there have been reports here of customers going 6-12 months of light usage with no warnings.

If it were me, I'd bookend my trip with two big data wastes. And before I left, I'd pick out an appropriate travel eSIM from esimdb for my expected usage. Then, if I ran out of data in Canada, I'd just buy the travel eSIM I picked out.

I travel internationally a lot, and I haven't had to buy the eSIM yet. I just do data saver + Wi-Fi and I've always been fine.

Most importantly: have a great time!

3 upvotes on reddit
comdoc818 · 6 months ago

Yes just be aware that incoming calls may be billed if they’re forwarded to voicemail after ringing (just depends on the circumstances and provider). Safest bet is to auto forward all calls by dialing *2118056377249# and then disable it when you get back ##21# Search that number on this sub for more details. Enjoy your trip!

2 upvotes on reddit
mobileagnes · OP · 6 months ago

I'm aware of it. IIRC Canada is included under unlimited calling, right? If I travel outside North America, I would indeed unconditionally forward all incoming calls to my Google Voice #, then disabled GV's forwarding feature in the app before I leave the US.

4 upvotes on reddit
comdoc818 · 6 months ago

Oh yeah Canada and Mexico are included for most plans! Doh!! I don’t travel there enough but I do travel a lot of other places that don’t get that perk lol

2 upvotes on reddit
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AI Answer

🤖

using t-mobile in canada

Key Considerations for Using T-Mobile in Canada:

  1. Roaming Plans: T-Mobile offers a feature called "Magenta" which includes free texting and data in Canada and Mexico. However, voice calls may incur additional charges unless you have a specific plan.

  2. Data Speeds: While T-Mobile provides unlimited data in Canada, the speed may be reduced after a certain threshold (typically around 5GB). Be aware that after this limit, data speeds may drop to 2G.

  3. Coverage: T-Mobile has partnerships with local Canadian carriers, which generally provides good coverage in urban areas. However, rural areas may have limited service.

  4. International Calling: If you plan to make calls back to the U.S. or other countries, check T-Mobile's international calling rates or consider adding an international calling plan.

  5. Mobile Hotspot: T-Mobile allows you to use your phone as a mobile hotspot while in Canada, but be cautious of data limits and potential speed reductions.

Recommendation: Before traveling, ensure that your plan is active and check T-Mobile's website or app for any updates on international roaming policies. Consider downloading offline maps and content to save on data usage while you're there.

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