Depends on your location. When I return stuff they tell me to just leave it outside my house and UPS will pick it up and they already have a shipping label. I don't have to go anywhere.

In the app: click the three bars on the left side, your orders, the item you want to return, then return item. After that you fill out why and if it’s something bought from a seller you might have to talk to them but if it’s from prime/amazon just take it to ups and print out a return label and they’ll figure it out for you.

Amazon is only worth it for the returns.

Otherwise I wouldn’t use Amazon at all.

Sorry if that triggers someone.

Amazons return process sucks. I ordered something form a 3rd party seller and received the wrong items. I returned them to a drop off location and was told I would receive my refund within 2-3 hours.

I just wanted the gift card balance back so I could reorder what I needed. Well, after the funds never showed up I was told that I had to wait until the items actually shipped back to a facility before my funds could be released. Also that it could take up to 14-30 days.

I got on customer support and called 3 times, with them all saying the same thing. I called back a 4th time and asked to speak with a supervisor, and told them I’m not getting off the phone until they process my refund and sent me a confirmation email. Needless to say, I got that money back within 2-3 hours.

If they say they can’t refund you yet, they are straight up liars. They will if you demand it.

You’re missing the point. Amazon created, fostered, and touted the simply ease of doing all these things from purchase to returns for over 15 years.

They have every right to change those terms but they need to be transparent about them. If they do not want to deal with returns then update their published customer facing policies about No returns etc.

Every business will encounter people that abuse the process. That’s what is known as cost of doing business. Nothing to do with entitled this entitled that nonsense.

They literally created a program called Try Before you Buy. Returns being integral to that system.

Amazon sellers should stop sending the wrong and/or broken fucking item then.

Returns are a normal cost of doing business. If Amazon doesn’t want returns then implement that new policy. They conditioned the customer for many years about convenience etc versus conventional brick and mortar with their great processes. Now they want to take all that back by making it more and more challenging to return items. Honestly they really suck nowadays.

Just wondering if this happened because it was a third party seller. Not excusing the actions, just trying to wrap my head around.

My suggestion, which may no longer be viable or you might have done it before, is to ask for a supervisor since it looks like the regular agents were running around in circles and some of them might have straight out lied.

Supervisors aren't gods and a few might be bad, but they will typically help you as much as possible if you give them a fair shot, even if the outcome isn't exactly what you would want.

Of course - it is an honest return. But two things concerned me. 1) my return is delayed. 2) I’m curious if this return criteria message is a general one that is sent to everyone or if it was specifically sent to me. If so, I need to call and ask to speak to a different department. 

I had to keep bothering them and even went thru PayPal since Amazon didn’t refund me for 3 almost 4 months. This was my 2nd time returning anything. Cause usually I buy to keep buy this item was the wrong size.

Common topic here, but it sucks when you personally hand over a return item to a checkpoint, face-to-face, and get it scanned in, only for Amazon to later deduct their refund from you for not receiving the return.

I’ve never received this message on a return before, have you made a lot of returns recently?

Yes for the last 4 months I had 3 returns and every single one of them was delayed and I had to call in after thr 30 days period is over to get a refund.

I went down a rabbit hole of legitimate return issues, so ….

I couldn’t remember if I had gotten this message before or not, but never a delay in my refund. Thank you so much! 

I have a $9.99 item. I just did a test return.

It's giving me free return shipping if I dropoff at Whole Foods or UPS. Not sure what you're buying but return shipping depends entirely on whether you buy from "Amazon.com" purchases or third parties.

Just curious, what/why are you returning so often? I can count on one hand the number of times I've returned things to Amazon in the last decade.

Every return I did has been a full refund. Was your item fulfilled by Amazon or by a 3rd party? That might be where the issue lies. If it’s fulfilled and returns handled by Amazon it’s always a full refund (at least in my experience).

We make generous use of their return policy, but always do it via UPS or Whole Foods. We also try very hard to avoid third party shippers, because they make it much more difficult to return.

Either stop buying things, stop returning things, or find a way to get to the whole foods FFS.

Why would Amazon want to keep you as a customer? You are incredibly low value to them and a massive PITA.

How often are you returning items to Amazon?

Their quality has really tanked. If they shipped fewer garbage items, fewer items would need returning.

Just take it to Whole Foods.

I have made multiple returns. They usually just send me a USPS label, paste it on a box and drop it off at USPS. Once it scans on the system, I get my refund which is cool.

I returned three orders, the last one I did was last year. Tamuning post office required I still complete a customs form, and I can’t remember if I used the shipping label Amazon provided or just wrote the address on the box myself. I still had to pay for shipping and only got $5 refund since the item being broken was my fault. But if the item being returned can still be used, you have to hope the cost to ship is less than how much you’ll be refunded.

If previous poster says you can’t cuz UPS is required then I dunno what else.

I used to bc they had the choice of sending usps. That was last year. Now it’s now a choice for a return. Only choice is UPS. I tried talking them and telling them we don’t have UPS and just go round and round. It actually happened twice. I thought first time it was a fluke or that particular item. Turns out they told me to keep all the clothes I had ordered the second time. Evening dresses. Over 300 bucks. Been here almost two years. They said they are trying to work it out but so far they haven’t. So. Best of luck.

Many times. Yeah. Usually that happens when you buy refurbished stuff and stuff, and you should never accept a subpar product. Some sellers on eBay sell a crappy product, and expect you not to return because of the hassle. It just incentivizes those types of people to keep on doing that kind of thing.

I bought a stroller from Amazon, but they sent me a car seat instead. I had to pay $153 to return it via USPS. They only refunded $150 of the return shipping cost (as per their policy), along with the cost of the item.

This is the norm in US. They ask you to return it to a shipping company (most of the time UPS) although it’s paid by amazon you still have to drop it off at a store.

Wtf? When did this happen? Why tf would I incur the cost and inconvenience of sending it back of the seller or amazon fucked up.

It’s always the case in foreign countries since it was India and it was some new concept and people are cheap they had to to the returns as well but since Indians are now addicted slowly they are removing this practice and Flipkart too , like they charge amount for return like 50-100 or sometimes more than that, other reason is people used to order use it and then return it next day so to avoid this cheap move that had to take this step

Amazon sucks these days

That's why I check the return policy of every individual item. When I have any doubt I ask amazon customer support.

I had to ship wall lamp I ordered through amazon because it was broken. They issued refund after 15 days because seller didn't confirm he had received the return.

Anyways I don't remember exactly whether they pay back this shipping fees or not..

You can contact any courier service like DTDC.

They now let you return amazon items at the goodwill near my house, so convenient no more waiting in line at UPS.

Just returned something today the same way I always have 🤷‍♂️

I would be glad if they rolled out such a thing for people with a large amount of returns, which currently end up costing EVERYONE more.

I mean, I've returned many things to Amazon, no email. Never returned a single item to Walmart in my life and my online account and any accounts I try to make get banned for return abuse. So it might be rather specific to your case.

So, did you stop buying from Amazon?

Account specialist. Their policy hasn’t changed. Having specific stores to return stuff is based on the many things such as the item, account standing, third party seller, fraud at location etc etc. and far as I know in NYC these options are still available

If it is faulty then manufactures's should send you a new vacuum What upsets me is that Amazon didNot send me any kind of notification, about there new return policies either, and I am a Prime Member !

I just started noticing this new policy a couple of weeks ago, this is November 17,2024, that they were charging me restocking fees and other fees . I am "guessing" why I never noticed it before is because I always bought things that worth more or because they didnot have high returns or just the opposite . I just looked it up and quickly skimmed through

Ingave to retirn some shoes that cost aroynd $150.00 . and I didnot notice from my iphone 12 Amazon app that they were not velcro type plus they are too small ! They are charging me a restocking fee and some other fee for the exvuse I didnot read the infirmatuon catefully. Even if I had read that they were not velcro strap maru jane type shoes they still were too small! I wear 8 1/2 medium in all of my shoes . These were 81/2 medoum also, but they fir like they were 7 1/2 medium Mary Jane style black patent leather shoes . I don't see how it is my fault that this company's sozing is totally different than all other shoe companies .

And what really upsets me is that they are not refunding to my credit card !! They are putting it on a gift card and I HATE that , I want my money back ! I am calling them back tomorrow and get this straightened out . Possibly telling them I will close my account.

After 30 days, it's the manufacturer's problem.

I’ve never been able to return anything after five months. It’s usually like 30 days, maybe extended a bit during the holidays for example. But at five months that’s kind of a warranty claim territory not return.

I agree. Plus they are making it increasingly difficult to find q codes etc. You just don't know where to look and there are no instructions. I'm almost finished with them and will deal only with manufacturers directly or I'll use eBay or Etsy. Eff bezos.

Did you say 5 months?