The last update was June 18 and that was the day it was saying it was “preparing for delivery” then suddenly on the 20th it said delayed and now it says

“We’re sorry for the inconvenience. If you are the sender, please check with the receiver to confirm delivery. Otherwise, you may start a claim to provide a resolution.”

It was an expensive return $300 and I’m hoping it didn’t get lost or stolen.

I dropped off a few Amazon returns at Kohls yesterday and was given tracking IDs. I've spoken with Kohls customer support and Amazon customer support. I've also entered the tracking ID in all of the carriers Kohls has listed on one of their help pages, but it all turns up invalid.
Tracking ID format: KOH##########
Does anyone where where I can use this tracking ID?

How do you track what happened to the items that got returned from customer? I enabled the Automated unfulfillable settings but I never know what happened to the returned items, anyway to track them?

I’ve been an Amazon customer for years, and I’ve always thought their return system was pretty solid. Lately, I’ve been running into some issues that are making me wonder if something’s changed. I’ve had a couple of returns where, even after sending the item back, it takes almost a week for the status to update to “return started.” Sometimes it just sits at “delayed, your item is still in transit” for way too long. Refunds are taking forever to process, too—like, way slower than they used to. I don’t remember it being this bad in the past, but over the last few months, it’s been frustrating as hell. I've also noticed that these returns that have had the issues are usually UPS drop offs, or Staples drop offs. Kohls drop offs are almost always instant or same day.

Has anyone else noticed this? Are returns just backed up right now, or is there some kind of delay in their system? I’m curious to hear your experiences—good or bad. Is it just me, or has Amazon’s return process gotten clunkier lately? I've even tried contacting customer service after a week or 2 weeks, and always get the 'oh it can take up to 30 days' nonsense -- but that doesn't explain the return status updates that appear insanely wrong.

So far, I've only been able to find a page that shows a list of my returns on Amazon dating back for the last two months. I feel like it's a tactic to prevent people from paying too much attention to their returns in the case that Amazon doesn't issue the refund. I found a return that hasn't been processed yet from like 3 months ago, but only after scrolling through multiple pages on my orders page.
They really should just make a separate tab in the orders page where you can see all your account's historical returns and not just 2 months before. It's kind of ridiculous.

This is absolutely infuriating returned a $400 item that was dead on arrival. The lady at the counter said I would receive the refund next day since I handed it to a person well that was a lie because they want to receive the item back at the warehouse before giving me my money back. Well anyways Long story short it arrived In the city where the warehouse would be but then it magically stops getting tracking updates and now they're telling me I have to wait till the 29th of September to get my money back. UPS even told me the item was lost and that I should contact Amazon for more options. Do I seriously have to wait the whole 30 days before they will actually make a claim and give me my money back

So I'm definitely in a really tough spot here and no one seems to be able to help me out. My only options as far as returns were to take it to a UPS store or to print and pay for my own return label (which would've been north of $100 due to the size of the box). I'll try to outline everything in the order of events to hopefully keep things organized:

• August 16th: I ordered a $1400 computer monitor from Amazon which was delivered on the 19th, I believe. I opened it up, saw that it had some uniformity issues, and promptly requested a refund. Amazon gave me a QR code to drop it off at UPS without my needing to pack or label it (which makes sense since the box was huge and just had the shipping label slapped onto it). The QR code was different from what I'd seen before, however, and did not have a tracking number tied to it. It just had "The UPS Store," the QR Code, and "Customer Packed" on it. If I print the code, it has an RMA ID beneath the QR code (never seen that before) and the "return ship method labeled" as "LabelLess_UPSDropOFF"

• August 20th: I drop off two sets of Amazon returns at UPS that day, one for two smaller items I could carry in at once, and another for the computer monitor. I receive two separate receipts from the UPS store.

• August 22nd: UPS reports that the package has been picked up and is en route for delivery, tentatively scheduled for the 24th.

• August 23rd: UPS reports that the package was delivered to an Amazon facility in Phoenix, AZ. The package was signed by "PHX IE MDU."

• September 8th: No update has occurred on the monitor. The the other I shipped the same time has already been refunded and logged in my account. I reach out through the Amazon support chat and I am then told to wait until September 18th to let Amazon investigate what happened and to follow up if no progress has been made. I receive another cs-reply email shortly thereafter that says that the associate could not find any return tracking information and requested that I send on over a scanned copy of the return receipt. I submit the Drop-off Package Receipt UPS gave me at the time as well as a Proof of Delivery from UPS's website. I do not hear back from customer support.

• September 18th: I follow up through the cs-reply email asking for an update on the return. I then receive another cs-reply email asking me submit the return shipping receipt, and I again provide the documentation I did before. at 5:50 PM, I am told that the item wasn't scanned by the carrier and because I was now past the 30-day return window, that Amazon would not issue me a refund nor would they assist me further. I then follow up with the customer support chat who tells me to call UPS and file a lost package claim. I called UPS and the lady who helped me told me that there may have been an issue with the delivery as their system was showing it as delivered the day after the date than the proof of delivery from the website was showing (so August 24th instead of August 23rd), and to contact Amazon to have them file a claim for the package. So I call Amazon customer support, and a very nice gentleman helped me out. However, he said that his system was showing the package as having been delivered on August 24th (which lines up with what the UPS representative told me, but I never told him the date) and that I should wait until the 24th as it could take up to 30 days to process my refund. He said he made a note on my account that I called and that the package was showing as delivered so that it would be an easy thing once I got back into contact with them. I saw that this would push me past the 30-Day return period, and so I asked him if that would be a problem as far as the return went. He assured me that because his system showed a delivery to the warehouse, it wouldn't be a problem at all.

• September 25th: Now having passed the deadline I was given, I get into contact with the cs-reply email as I am feeling under the weather. Again, I am told that the item wasn't scanned by the carrier and again they request the documentation I have already submitted twice. I then receive a follow-up saying it wasn't scanned by the carrier. I decide to just call them when I'm feeling better.

• September 26th: I give Amazon CS a call, and get transferred to an Order Specialist. She then tells me that the documentation I provided doesn't match the tracking information in their system. I then clarify the order number and ask her to clarify what she means. She then says that Amazon generated a tracking number for the order but that it doesn't match the tracking number I provided, but refuses to give me the tracking number that Amazon has and tells me to file a claim with UPS. I respond that I already called UPS and they told me that Amazon has to file the claim (which tracks because UPS wouldn't let me file a claim against the tracking number as a shipper because I'm the account holder for the tracking number), and she insists that I contact UPS.

At this point, I'm flustered and burnt out. I opened a claim with UPS on the tracking number I was provided at the original drop-off (as a third party since I couldn't open the claim as a shipper) and submitted 4 pieces of documentation. I have $1400 on the line here and I suspect that UPS, even if they are able to locate the package, will not be able to do anything for me as I imagine that if the return is actually lost, they're going to refund Amazon who supposedly won't refund me because their tracking information doesn't match what I was given by UPS and I'm past the 30-day return period, even though I was told by one of their representatives to do so.

Even more frustrating is that I returned an identical monitor two weeks later in an identical manner from the same UPS store and that was already refunded without issue. I got another QR code without a tracking number with the same information as the one outlined above, and it was returned to the same location in Phoenix and signed by the same signature. I'm 100% sure that my first return made it to the right spot, and I'm not really sure what other options I have at this point.

I've seen some older threads mention emailing a Jeff Bezos email and trying to escalate it with a higher-standing CS rep, but is that an avenue worth exploring?

Hopefully this is limited to me... I was told I had to fill out an incident report for something I am 1000% sure I returned, but they said they never received it. I returned it to Staples, so I got a QR code, and not a UPS label. Mind you, I take a picture of the paper receipt I get and have every one saved in my phone. The thing is I have no idea what that code is or whether it's actually useful. I do know for certain that what they provide is NOT a tracking number and thats where things get crazy stupid. The Incident Report consists of three questions, two of which are super simple. The other is IMPOSSIBLE to answer. One is today's date. Easy. The other is the item description. Again, very easy. The other question is the tracking number.. Should be easy, right? NOPE!!! In the email they send you they tell you it can be found in your order details page and send ypu a link to there (I was sent 3lthree of these emails and they all say the same thing). I looked EVERYWHERE and clicked on EVERYTHING both through their app an on my computer just in case because I was starting to think I was crazy because everyone I spoke to at Amazon told me it could be found there. It can't be found there... They finally admitted as much and almost two hours later finally sent me and email with a link that takes you to a site called m.17track.net that provides the actual tracking information. Now they had access to this is information the entire time but refused to provide me with the tracking number because they acted like it was a privacy concern.. It's obviously not a privacy concern.. Once I got THAT email I was FINALLY able to answer the 3rd question on their stupid incident report. Moral of the story, so no one has to be Gaslite like me, if this happens to you be sure to tell them to provide the m.17track.net link when they send you the Incident Report to fill out. If not, you'll go through everything I did and no one deserves to be treated the way I was treated. I'm still so pissed about this...

How long should I wait before worrying about it. The Estimated Arrival date was July 7.