Upvote for Intel DCH drivers. Can't stand speaker distortion, gonna give it 3 weeks and return if Dell doesn't have a fix

Time Stamps:

0:00 Intro

0:23 Problem 1: Screen Flicker

2:09 Problem 2: Crackling Audio

3:37 Problem 3: Beeping Sounds

5:04 Problem 3.5: Beeping Sound After Start Up

6:13 Problem 4: Random Reboots

7:34 Problem 5: Repeated Key Press

8:51 Final Message

Check out part 1 where I address issues like loose trackpad and coil whine!

https://youtu.be/5w3utyKzr74

Let me know if you have any more concerns or questions ��

Great effort, but this looks like an unfinished product by Dell.

Hopes were up for #2. Hopes dashed.

I really appreciate this sub. I joined it thinking it was like any other AIB or OEM sub, to learn about how people use their devices, offer technical support and to engage with other owners.

As a happy Dell owner (I own a Latitude, and one before it, and used these in corporate environments almost exclusively), I've been thinking about an XPS for a while. My laptop's getting older, and I thought an XPS, with TB3 would be a great successor. I like the ability to use an eGPU when the laptop gets older, I only want laptops with dGPUs, for professional applications, and I thought XPS could replace Latitude for my next purchase.

And that's why I want to thank this community. You guys steered me away from an unreliable headache that would have cost me massively if I used it to replace my Latitude. When you use a laptop in a live situation, best practices say you need two laptops for this task, in case one fails. I, being a bit arrogant in my tech support ability, only travel with one, because of the quality in the Latitude, the fact I replaced its drive with a Samsung Pro SSD, the memory with Corsair memory, and rebuilt and reapplied thermal paste to the machine - and it never failed live. But if I did the same with an XPS, I am sure I would have screwed the pooch if I relied on it. .

What I can recommend is Asus laptops though. About four years ago, two of my friends needed reliable, cheap, basic laptops. So I recommended low end Asus to both of them. Installed Sandisk SSDs, upgraded memory, and installed secondary HDDs in their optical bays. Both machines are running just fine today.

Dells build quality has been getting worse every year for a long time now.

Their lower end models suffer from the same issues as the budget models from most other brands... questionable build quality and reliability. Their higher end models tend to be a bit overpriced but they're usually decent machines.

Dell's PC business model is to use proprietary parts and layouts. They don't want you to be able to easily upgrade.

Dell wants you to just buy a new PC every few years and not give you a good path for upgrading.

Proprietary parts get sold at high markups.

Dell laptops tend to be more expensive than industry standard, they want you to pay a premium for their parts.

I’ve been buying Latitude 7000 series for awhile and I’ve noticed a significant drop off in quality amongst 7440s and 7450s.

Not too happy with the build quality on the Dell Pro Plus units I’ve tested as well.

Not all latitudes are well built. They slap-in non business laptops as well. Example: latitude 3190 which I had, LCD screen ruined by a drop from table height. XPS is their flagship, always well built.

dell has a strong foothold on the business community..i would not buy dell if i had a large business...just on the fact on how they treated the average home consumer.....there are too many other brands out their

Business laptops are the exception.

All brands make decent business computers, because they have to if they want to sell them.

XPS doing XPS things.

Now aside from that, operating on bad faith is Dell's standard operating procedure at this point.

I have a Dell Precision 7680 in for repair under warranty at my shop (My shop is an authorized service center for HP, Dell, Lenovo and Apple) that suffered a fan failure leading to thermal damage to the CPU and GPU. Dell refuses to replace the visibly scorched GPU module and motherboard, claiming customer induced damage - on a machine that has accidental damage protection.

Sorry to hear it. I’ve got a 4 yr old 5820 tower with Dell Premium Pro and ADP plan. The most comprehensive plan, next biz day service, etc. I’ve been using and working on pc’s for 30 years. Buy for biz every 5yrs, when warranty runs out. I know diagnostics Windows 10/11 troubleshooting etc. I’m a coder now, don’t have time to fiddle with hardware. Time is money. 1. Dell premium support confirmed bad power supply (it seemed). 2. Agreed to replace it myself and they sent it. Incredulous, still would not turn on. 3. They sent a locally contracted technician who said “wow, I’ve never seen one of these, I’ve only worked on laptops … “. 4. Motherboard fried, did he replace it, NOPE. 5. Sent to repair depot in TX. 3 day turnaround, not bad. Lost 5 days work overall. 6. Got machine back it works, but had to send back power supply. What’s the point of paying for next biz day service? The pro support team used to be tier 3 techs, no bs, fast diagnostics. Not anymore, now it’s tier 1 techs putting on hold while they ping out Tier 3. I’ll gladly buy from another vendor next PC, but it seems like they all suck now!

17 days in would have been return for replacement, not repair?

Assuming you purchased on a credit card, open a case with your credit card company and get your money back. Let the credit card deal with Dell..

Sorry for your bad situation.

You still had the 17 day return window opportunity. Any laptop/desktop that breaks down that quickly should be returned immediately. Your experience went bad, but that does not mean it is for everyone and all Dell products. Otherwise, Dell would go out of business. I will acknowledge when they are bad, it is a horribly bad experience. Especially on the consumer/prosumer line of products.

Inspirons are Dell's budget, consumer line of laptops. They're mostly made out of plastic and cheap aluminum, which is almost destined to fall apart. The premium and business models like Latitudes, XPS and Precisions are very well built and will last a long time.

Free of defects a decade or more when properly cared for, speaking only for their business line of machines and higher end consumer (Inspiron/Vostro, Latitude, Precision, XPS)
I have refurbished and sold machines that were used daily in an office environment that are 10 years old or pushing close to it. Battery is usually all they need and I usually upgrade the RAM if less than 16GB and repaste the heat sink.

Charging ports are a common fail point for most laptops. Brand and model don’t really matter.

I recommend budgeting to replace every 3 years if you can. If it lasts longer than that then you can put the extra money into a nicer unit when your current one fails.

If you buy an budget model the build quality sucks.

There are several reasons businesses lease their laptops. This is one of them.

Mine personally with an Intel randomly put itself into manufacturing mode, and I had to reset my service tag. It will randomly reboot out of nowhere. I immediately cloned the original NVMe for a larger size though.

Yours is the Pro 16, not the Pro Plus 16, right? I ask because I am about to order about 300 of these things and your post is giving me heartburn. lol

Hi,

Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can click here to send us a private/direct message and we will be happy to assist you.

Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

My XPS 15 9560 (2017 model) also has TPM malfunction as well. Downgrading the TPM firmware to TPM version 1.2 makes the TPM chip works again.

I look after ~1,500 Dell Lattitudes, our keys are stored in MBAM, and no issues with TPM on the whole.

I think we get 1-2 a year that fail with some TPM fault?

Normally, most 'TPM error' codes thrown up are absolutely nothing to do with the TPM. Including Teams saying the TPM was the reason it could open... Was just a bad version of Teams. Installed the newer one, it was happy again.

I was attempting to set up a laptop from them 7780 cto laptop. It blue screened 6 separate times during setup, making it impossible to complete. I called customer service, and they sent in a "request" for an exchange but couldn't fulfill it today due to a manager not being available to approve. The only other option was to return it with a required restock fee. On what is obviously a lemon.

Remember people post to these forums to troubleshoot/complain - rarely do you see people taking the time to make a post saying how well their product is performing. When you consider the volume of Dell products in circulation I'd hazard a guess they're not as unreliable as some of these forums/subs would have you believe

Return it within the window if you are worried. I think you get 30 days. I don’t buy new Dell laptops for personal use. I get a model year back or so of a business laptop so I know what issues I can expect. However I’m not a power user.

I don’t think it’s as bad for everyone as it seems on here but they certainly have had more issues lately. Just do your research from reputable places on a model before you buy to help prevent surprises.

Thanks for the video! Does this also apply on the XPS 9310?

I think this is the worse XPS made in history. Its a problem when you have to make a video to fix shit. Here are my comments on this atrocious system. https://www.reddit.com/r/DellXPS/comments/hq1juo/z/fy0ai65

Time Stamps:

0:00 Intro

0:23 Problem 1: Screen Flicker

2:09 Problem 2: Crackling Audio

3:37 Problem 3: Beeping Sounds

5:04 Problem 3.5: Beeping Sound After Start Up

6:13 Problem 4: Random Reboots

7:34 Problem 5: Repeated Key Press

8:51 Final Message

Check out part 1 where I address issues like loose trackpad and coil whine!

https://youtu.be/5w3utyKzr74

Let me know if you have any more concerns or questions ��

This is great! Although i have not had the issues mentioned in the video, but i understand this might appear any time... Re sound: you know how you said that the buzz sound comes out of the speaker? Listen to piano music and if it is even more noticeable, that is because of the placement of speakers.. when you lift the laptop off the table the sound dissapears or minimizes to a minimum.. that is because the sound waves bounces back to the computer and that creates a noise or excess reverb.. It id stranges but i believe this happens because of the placement of the speaker..

Awesome. Big thanks.