TL;DR To verify your WhatsApp account, ensure you have the official app installed, use a valid phone number (not VoIP like Google Voice), and check for verification codes in spam folders if necessary.
Official App Installation
One common issue users face is not having the official WhatsApp app installed. If you're attempting to verify your phone number and receive prompts to download the official app, make sure you are using the correct version of WhatsApp or WhatsApp Business [2].
Verification Code Issues
Many users experience delays or issues receiving their verification codes. If you encounter this problem, first ensure your phone can receive SMS messages. If you're using a service like Google Voice, note that WhatsApp has stopped accepting these numbers for new account verifications [5:3]
[5:4]. For those who already have accounts set up with Google Voice, this may still work, but new setups will likely fail
[5:6].
If you don't receive a code, check your spam folder as some users found their verification messages there [5:1]
[5:11]. Alternatively, try using the "Call Me" feature, although this might also be flagged as spam by services like Google Voice
[5:2].
Troubleshooting Verification Problems
If verification fails repeatedly, wait for the timeout period suggested by WhatsApp before trying again [2:1]
[5:8]. If issues persist, consider uninstalling and reinstalling the app, restarting your device, or contacting WhatsApp support
[3:1]. Some users reported success simply by waiting and trying daily until it worked
[3:3].
Alternative Solutions
For persistent problems, especially with VoIP numbers, consider using a different phone number that is not associated with VoIP services [5:5]. If all else fails, creating a new account with a different number might be necessary
[3].
I’ve been trying to find anything helpful about getting a WhatsApp channel verified. I run verified accounts across social media (including on other Meta platforms) but seemingly can’t get a verified WhatsApp channel. Any ideas?
Is this WhatsApp or WhatsApp Business?
I have been trying to verify my phone number on official WhatsApp but it keeps on saying download the official WhatsApp WhatsApp should I do please help me
I'm having the same problem. Now I have to wait 6 hours to request a new code.
I deleted the app months ago maybe around 6-8, came to download app and now getting a error every time I try and verify account - I have gone through the WhatsApp help as instructed and have only received an email saying they identified suspicious activity upon registration. How can I go about getting this issue fixed, or simply opening an entirely new account.
I got the same message today. Deleting and re-installing the app worked for me. It restored my conversations and media from the cloud and everything works like it did before.
This may have happened because I bought a new iPhone... I've had lots of issues with the transfer of apps and data...
For anyone interested it magically worked today. None of the suggestions helped - but I just tried daily and three days it ended up working
lots of people facing this issue , my suggestion is to uninstall app for a day , restart phone , turn airplane mode on and off , and maybe run virus scan , if still unable to login , complaint to WhatsApp team via email or the website , and hope the next update solve this issue
Will do. Thank you
Hace unos días mi teléfono se formateo y por ende se salió de WhatsApp y otras aplicaciones que tenia. Al descargarlas e intentar entrar como lo normal, me marca que me mandaran un mensaje con el código de verificación, sin embargo no se que pasa que mi teléfono no recibe el código. Alguien sabe porque?
Tienes pareja? jajajaja digo por lo menos sospechosos si!
Nop. Nada que ver. Se me formateo por moverle mal unas cosas, se reinicio a estado de fabrica. Ahora que volví a instalar la copia de seguridad con las aplicaciones intente entrar pero no me llega el código de seguridad.
Hi I activated what’s app on my old android phone using google voice and got it to work. I got a new iPhone that dosnt not have a sim and wanted to use my WhatsApp on this new phone. But every time I try to activate what’s app on my new iPhone I don’t get a text on my google voice and what’s app says it’s to try again after 2 hours. I tried several times and also used the call me feature but when I do that I don’t hear any verification number and it skips over the number part.
Whatsapp bans the use of Google Voice numbers for new account verification. Google has no control over that.
WhatsApp doesn't ban WhatsApp, they don't allow sending SMS to most VoIP numbers. That said, sending via voice call may have other consequences, such as Google Voice thinking the authentication call being SPAM
Thanks! Same here, new phone, tried to move my whatsapp over and could no longer get my SMS from whatsapp via GoogleVoice. Yup, google sent it to spam!
Ugh, they're all there: in the SPAM section of Google Voice 🤦♀️ Been trying to verify for two days now with progressively longer timeouts imposed by WhatsApp between retries only to learn that I actually received every single authentication code that was sent. [sigh of relief] I thought I'd lost access to my WA chat history.
Thanks for mentioning the SPAM section of GV; I'd never noticed it before.
I always have used Google Voice numbers with WA. Never had a problem.
Whatsapp no longer accepts Google Voice numbers to set up a Whatsapp account. If you already have an existing account, you set up before they made this change, it may continue to work.
We have a number of whatsapp accounts for family members who are using their google voice numbers for it, including ones set up relatively recently. If it is banning them now - that's quite recent.
Weird. I've been using Whatsapp with Google Voice numbers for years. Maybe I'm grandfathered in.
This started in November. We've had dozens of posts from users trying to sign up for Whatsapp, and Whatsapp isn't accepting their Google Voice numbers. I assume those who are replying here already have Whatsapp.
Here are some examples:
Hey! What should we do if whatsapp is not sending the sms or a call? And now it says we have to wait 8 hours.
hello pal , might be late but can you emphasise more on the sending of voicemail and call screening ... also my WhatsApp isnt letting me have "call me" option , it says "you have guessed many times" how long do i have to wait to be able to use the "call me" option ,
Request a call for verification, and then after a couple seconds check the spam folder for the recording.
WhatsApp can either send a SMS or call the person to send a verification code. My mother lives in a rural area and there is no signal, thus she can't verify it. How to proceed with this? Thanks!
she could walk/drive/ride to a place with signal. you could take her phone and walk/drive/ride to a place wt signal.
Wifi Calling. If she's going to use WhatsApp, she needs to have either wifi or cell signal anyways. And if she lives in a place with no cell signal (but has wifi), I'd sure hope she has wifi calling, otherwise what are you spending money on service for?
Please help, this is urgent.
I made the mistake of uninstalling my WhatsApp when I'm currently living in Dubai, and my account is on my india number. Hence, since morning cannot get back into my account as i can't receive otp/ call on that number outside india. The sim is still inside my phone and enabled.
I then got an international roaming package from jio for 1 day, where now i can recieve SMS and call via tht number . And all got notif of all prvs missed calls and plus a ring on my phone when my dad called on that number so it works. THE ISSUE BEING
Every single time i re-try sending SMS or call via whatsapp it doesn't even try to send or call me,it automatically gives a waiting period and keeps increasing it. So now im completely stuck. Tried installing and reinstalling atleast 15 times and contacted support but nothing
Now i have waiting period of 10 hrs to recieve sms. Issue being even after 10 hrs if i click retry, it doesnt send anything and just increases hrs.
Another thing that happened earlier was suppose there was 1 hr waiting period. by the 45th min of waiting i'd recieve an sms as as soon as timer is up. i try the code via that sms and it says incorrect or retry after ' new timer ' sets.
Hi there, did you try uninstalling WhatsApp from your other phone?
WhatsApp band anal unable karna hai
im using only one phone w two sims
Were you able to solve this issue? I'm facing the same problem
yes, u can dm me
Sorry, how did you resolve this? Been on this for a month now
Dm sent
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For verification, one of the requirements is a government ID. There’s literally no way around it. Even if you did the Facebook thing, that won’t replace the ID. The Facebook part isn’t even a requirement, it’s just an additional step you can take. There’s 3 requirements to get verified - Verified Email, Verified SMS, and Verified Government ID. If you don’t have those 3 things, you can’t get verified. Sorry.
You don’t usually have to verify your account to purchase. There are some purchases that might require it, like if you are buying something that’s been Authenticated through Mercari then you need a verified account to buy that. As far as I know, that’s the only kind of purchase that requires verification. Though, some buyers might choose not to sell to buyers that don’t have their accounts verified (if that’s the case, make sure the seller is the one that cancels and doesn’t make you do it because that’s their choice to cancel because of that).
When you change phone, you've got to go through the whole verification process. I was wondering, how many times can you do that, because whatsapp stops allowing you? The reason I'm asking is because I'm tempting to switch to a different phone, but I would like to try out the phone first. I want to download all of the apps that i use, including whatsapp, and see how i find it before i switch. But I don't want to mess up my account by having whatsapp think that I'm switching between a lot of phones very quickly.
It happened to me once, I was trying to restore the back up to a new phone, the new phone got set to a different google account which held no back up, so i had to uninstall and reinstall, but i got banned after several trials, for like 48 hours
I'm sort of going through this now switching from Android to iPhone stuff - currently having to wait for 24 hours before I can try verifying again.
Did it allow multiple tries again after you actually waited for that long?
I am facing it right now, did it allow you multiple tries after waiting. I need to verify twice now to switch to iphone from andriod. Can I do it right after 22 hours ban
I don’t think there’s a set limit but, just to be on the safe side, why not use a burner SIM? Or borrow one from a friend to “test drive” the phone?
You're right! I hadn't really thought about the option of a burner sim, thank you for your suggestion! :))
You should be fine with switching about 5 times in a short period of time, after that they don't allow to send sms anymore, but they still allow you to be called, after a few times that also gets blocked for 8 or 24 hours, so indeed a burner sim is a better idea
i’m going through the same and i have no idea about what should i do 😭 i can’t type it and i’ve been trying for more than 24hrs
mail them
You don't have any option other than wait. Some times restarting phone works. It notifies your operator. Other than that you can't do anything about this. If you leave it as it is then it will notify you when next core request window opens.
I did wait and even if i get the code again it doesn’t work cause my iPhone doesn’t let me type it
Then it is a different issue all together. could be touch issue. Look into reachability to bring the Code input area down or see if you can control your iPhone from your mac.
Did you fix it?
No got a new esim
How to verify your WhatsApp account
Here are the steps to verify your WhatsApp account:
Download and Install WhatsApp:
Open WhatsApp:
Enter Your Phone Number:
Receive the Verification Code:
Enter the Verification Code:
Set Up Your Profile:
Key Considerations:
Troubleshooting Tips:
Following these steps will help you successfully verify your WhatsApp account!
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