Included Applecare+ and Geek Squad Services for your apple devices, without even going into a sales pitch I honestly do recommend it cause Totaltech pays for itself for the most part. Not to mention all the other benefits beyond what you get including your membership with an apple device.

Keep in mind specific plans that go over 2 years are not available to you & there are deductibles, whereas if you bought the GSP by itself, there would be no deductible.

Definitely worth it for the APP+ plus you many times get discounts on Apple accessories

Easily. I saved $100 on my Mac mini, $40 on an iPad Air, and free AppleCare on both. That alone made up the $200 price for this year.

No, it will end up costing more in the long run. After two years they charge monthly fees

Depends. Do you shop at Bestbuy a decent amount? If so, yes. The protection plans and services will make it worth your time.

Here's some examples of previous member pricing promotions:

• $200 off unlocked Samsung S21 Ultra or Note 20 Ultra

• $100 off M1 Mac Mini

• $350 off 65" Sony X85J

• $350 off Surface Pro 7 with Type Cover bundle

• $150 off M1 MacBook Pro

• Misc. Major Appliance discounts ranging from $50 - $650 off

All of those items would come with Best Buy Protection or AppleCare+ as well, and qualify for free setup or in-home installation.

And if you're not happy with one of those items? You have 60 days to return it.

I've saved almost $400 on purchases and been given free protection plans on those items... and I still have 6 months left before my renewal. I'd say 10000% worth it.

The big reasons I signed up are:

• 60-day return window. Basically now everything (except phones) have a 2 month test drive. I can be indecisive on stuff like computers so knowing I have 2 months to make sure it’s what I want is worth a lot.
• Included GSP/AppleCare. It’s not the same as buying them separately (if you cancel you lose it and there is a service fee for a claim), but for my tech stuff I normally wouldn’t buy the plan on, that’s a nice plus.
• Free delivery/installation. I actually like this better than the old TTS. I plan on buying a house with my partner in the next 1-2 years and I’m slowly upgrading the tech components in my car so having those installs including in-home already being covered will be great. I just purchased a bunch of installs a few months ago and it added up fast.

Everything else is convenient (though i’ll never be using GS services…if I can’t fix it they sure can’t lol), but those are the 3 biggies for me. I just left the company but my discount hasn’t ended yet so i saved some on it.

I mean the other day only totaltech members could buy ps5s online

There are exclusive deals and offers. But sales associates will not know all of them in advance. A lot of apple pricing right now. A PS5 drop for TT members recently

One problem is that you are looking at the $200 TT vs 1 protection plan and saying it’s not worth it. If you buy 1 major item per year, TT pays for itself. I bought a new iPhone and Apple Watch last year. This year I’m probably going to replace my laptop. If I buy AC+/GSP separately ($249 iPhone + $79 Apple Watch + $219 laptop GSP) that’s more than $400. With all the minor purchases I make (electric toothbrush, games, SSD, etc) and each one getting a protection plan, it more than makes up for the cost of TotalTech.

A couple of points:

-The fact that the protection plan is only valid if you maintain your membership is clearly stated in all Total Tech learnings and documentation and not hidden by the company. Is it usually in the fine print on the customers side? Sure. So read it and explain it. It’s your job to read it and explain it as much as it is the customers job to comprehend it. That’s called gaining agreement.

-As someone who was there when Total Tech rolled out, some employees at my location were confused by how this part of the plan worked. My peers and myself had to meticulously coach and explain it. If I’m honest, I don’t know how people were as confused as they were, again it was clearly stated. There is something to be said about the material being MORE clear, but that’s not me saying it isn’t clear enough in the first place if you actually pay attention. In 15 years with the company I can sadly say that a lot of the people I worked with didn’t pay attention to the materials and many had a general comprehension problem. I can’t tell you how many times I have explained how MyBestbuy worked to someone who had been working at the company for months or more. Also by your own admission you said that you don’t recall the trainings talking about the plan needing to be maintained when it’s clearly there. Don’t rule out general misunderstanding in many cases.

-You don’t get to do the cost/benefit analysis for your customers. $199 a year isn’t too much for everyone other than the elderly just because you think it is. I’m a millennial, I managed Geek Squad for over 5 years and now have a serious IT job. I can fix most anything that breaks with the right parts. The thing is, I don’t want to. Why take time out of my busy life, go through the hassle of sourcing parts or have to outright replace stuff when I can just maintain my Total Tech? I also still buy enough tech that I’m saving more than the cost of Total Tech on the GSP I would be buying if I didn’t have it? Total Tech isn’t that expensive to me, especially when I pay more each year for Netflix. There’s different potential value in TTS for everyone. Talking about immediate value and dismantling the demographic arguement, on Geek Squad’s side a single Backup/Diag/OS repair for a computer costs more than TTS. Why wouldn’t ANYONE with a broken computer want it? TTS is also cheaper than a lot of TV mounting services, smart camera setups, etc. Why wouldn’t someone moving into their first house want that? Beyond immediate value, you gave the example of your customers in computers just buy a computer and nothing more so TTS isn’t worth it. Sure they may only be buying a computer this time but are you looking at their whole purchase history when you’re ringing them out? Are you monitoring their future purchases? You don’t know what the lifetime value of TTS is for that person nor do you know what it might become now that they have TTS. If you did your job right that customer should be incentivized to shop with Best Buy more after getting TTS.

-If your leadership is knowingly misleading people, document and report it. I have seen many leaders get let go for things like this. The trick is you need evidence of them intentionally doing it. If you can’t produce that then it won’t go anywhere. If you don’t already have evidence of them doing it intentionally then you’re just spitting into the wind with this post anyway. Also, you questioned if your computing customers would pay for TTS if you told them that data transfers take time……why aren’t you telling them? That part has nothing to do with what is or isn’t in the learning material. Your job is to let your customers make an informed decision, it sounds like your leaders aren’t the only ones intentionally misleading customers.

There’s elearnings and job aids that explain what Total Tech covers and how it works. Sure you may have shit management who may not fully understand that Total Tech is a $400 buy in if you want the full 24 month protection but take ownership of the fact that you also dropped the ball.

This is in every e-learning and pamphlet we've ever made for TotalTech. Some people misrepresent it, yeah, but if you didn't know it you weren't paying attention.

In my opinion, the protection is probably the least valuable part of TotalTech, unless you're covering a large number of purchases with it. Delivery, installs, diagnostics, store services, any one of them will save you more money in a year than a couple of BBPs will.

I’m not sure how you didn’t know this as it is posted everywhere. The pamphlets, the website, in the app, in learnings etc. It has ALWAYS stated its UP TO 2 years with renewal.

I offer a free tech support hotline for seniors and older adults (55+). It's call Seniority Support. If you can't figure out a plan for them, they're welcome to call me anytime.

As for Best Buy total care.. Personally, I don't recommend them. I've heard too many stories from former employees.. The prices are usually ridiculous, many of the staff are less than scrupulous, and booking/keeping appointments seem disorganized. That being said, most of their employees are pretty solid when it boils down to actual tech work..

As if this is going to be even remotely accurate or useful. The type of customer who uses Tt doesn’t even know what Reddit is. This is also a subreddit FOR employees.

Took advantage of 60 day return as 60 day price match. Bought a bunch of nest stuff normal price and within 60 days it all eventually went on sale giving me back around $280. So TT paid for itself plus $80. I price match most things within the 60 days and have made back about $500 in price matches because of the 60 day return. That’s my biggest win from this program.

Total tech is awesome. Now geek squad gets to help my parents reconnect their printer every other week.

That connected car accommodation back in december was awesome

This is hilarious.

Phone are one of the areas where the Total plan really comes out ahead.  The way everything works is going to be the same, and the cost of two years worth of Total is less than the cost of GSP on two flagship phones, so it's a clear winner.  The one limit it's going to have is that you're limited to two claims per device per year - not a problem for most people.

Do keep in mind that the Total is $179 per year, and needs to be renewed for the second year to keep the second year's worth of coverage on the phone.

So the total is 180 per year, so 360 total.

The perk of total though is if you buy anything else you get the GSP as well. Total makes the most sense if you are buying multiple phones or if you plan to buy a phone and laptop or tablet, but otherwise the 2 year is some savings.

Total also offers some membership deals as well, so again, if you shop with us often you can save money that way too, but it largely depends how much you shop.

I take total tech over Samsung plus any day , Samsung care is an joke

Personally, I would always go with the GSP over the TotalTech bullshit. First, TotalTech requires you to keep your membership at $180+/year for coverage. If your coverage laps for any reason, all of your BBYP plans are instantly cancelled and cannot be reinstated. Secondly, after the first year, you have to pay a deductible for any repairs. Lastly, Best Buy can change your coverage at any time without your knowledge (it is in the terms and conditions).

This, "free warranty period" only exist because we will be utilizing the manufacturer warranty during that first year; that's why we will be charging for stuff outside policy just like they do. The second year, well, that's $400 in the pot for a second year of manufacturer warranty. That's a honey pot if I ever saw one.

BestBuy will be fine.

It seems that there are more benefits for the consumer but I really can’t figure out how this is a financially sound decision for the company, especially given the included protection plans and free services when accompanied by the purchase of the related item. I know they anticipate more repeat business and the service fees will pay into repair costs, but I still don’t have a ton of hope.

Double checked the elearning to be 100% sure. If you look at the Geek Squad FAQ one it says “Q.) is the 2-claim count per product or per Best Buy Totaltech?” “A.) Per Product”. Really wish people didn’t spread incorrect information without checking first. Its 2 claims a year PER A PRODUCT!

I have Totaltech membership, i plan to replace microwave hood range and gas stove. Do you know if Bestbuy will handle uninstalling old appliances, install new ones purchased from them and haul away the old stuff?

Thank you

I know you’re already getting it, but just to chip in as well, if you take advantage of TT, it saves you a ton of money in the long run. Since it launched in October, I’ve saved $500 on products and services.

Tt. Fireplace mounting requires the regular $200 mounting and an add on specialized mounting, which is an extra $100. Tt literally saves you at least $100.

If there are any services involved, generally yes. In your scenario, it should save you money on your day one purchase and any other benefits later are just gravy.

Totaltech would be a no-brainer for your situation. It’s straight up cheaper for the installation vs. paying out of pocket instead. Additionally, the TV you buy will get 1 year of protection plan coverage as well.

If you don’t shop at best buy often then I don’t recommend it. I only recommend it for the services that we offer in store for Geek Squad where we can service your computer for software support.

It's worth it for me. But we buy a good bit from Best Buy. It's not worth it for just one item.

either sales associate was misinformed, you misunderstood, or you didn't read terms & conditions

I do know for a fact option 3 definitely happened.

It's not a scam unless you're an idiot.

If you don't shop much at best buy then the total tech or now it's called best buy total is not worth it. Just buy the regular 3 or 5 year GSP plan.