same here. my account has been frozen for 5 days now.

I had an issue with an order that basically disappeared but I was still charged and had absolutely no luck getting any contact besides the automated ones so I just filed the dispute with my card to get the money back

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Did you get the answers you needed or are working with someone? I work in Virtual Business Sales for T-Mobile for Business we can hop on a call if needed. Let me know.

Talk to your store and see if they have a contact.

If the store isn’t helpful come back here and I can give you the direct number of my business rep.

I have a question related to this. I am aware of the CRM issue. I am a former Sales Manager and understand what it is and does. However the experience almost made me not switch. The corporate rep I got. Tried to push me into the unlimited ultimate plan. I had 4 lines on a residential wireless plan w AT&T that i wanted moved to T-Mobile business. He offered an either or situation. Cellphone buy out plan and keep my phones to bring over on the Unlimited Ultimate plan or pay off my devices and get the $1,100 credit over 24 months for new iPhones. There was a third option for 10 lines on a minimal feature plan $100.

I too called the line online. Asked the agent what Network Slice was and she had no clue so I ultimately hung up.

Here is where I need to know if I hit the jackpot, I left something on the table or if this too good to be true.

On the 3rd try. I went to a Sam’s Club and there was a supposedly corporate kiosk.

I got 4 lines 3rd line for free on Exp Beyond for Business.

I am supposed to get a Rebate of $1,210.71.

3 phones have been pre ordered iPhone 17 pro and pro max i only paid $99 down and $300 for tax.

And all the phones have $1,100 credit to offset cost over 24 months and I’m upgrade eligible in a year.

Did I win or was I sold a pipe dream!!

Find an experience store near you and go in and ask them to get you in contact with the business rep for that store/area. That’s the best way I have seen to get in contact with somebody.

Bad timing- T-Mobile’s business team was in the middle of a CRM change this past week. It’s going really well overall but can be disruptive.

If you ask a store, they should have an assigned TFB Account Executive who is assigned to your zip code your business is based on.

Don’t respond or reply to people on reddit offering to help you on this. Reach out through a store again.

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send a request thru the app, ofc lock the card 1st sa app

Just use T-Force on Facebook or X

We moved from T Mobile to Verizon, told T Mobile to cancel all 4 numbers, 1 of number porting happened on next billing cycle morning (we turned off the phone, not used any data, messages or calls) still we got charged for $76.45, called customer server, they said to pay only $4.45 and rest $72 is waved, 2 weeks later received to pay bill for 72, paid that since no point wasting time calling idiotic customer service, next month received another bill for mid cycle changes of $28.11 and additional $7 for late fee. Way to go Tmobile to loot customers for the money charged that was not necessary and late charges for the money paid, this will be last time and never coming back to your stupid looting T Mobile Company. T Mobile Enjoy all the looted money.

Have no regrets moving to Verizon in Atlanta, call drops and no signals in Atlanta are quite common with T Mobile stupid service

Yes, if you talk to someone in Oregon or Idaho, it works most of time. I always try to talk to someone in those two areas.

T-Mobile isn't the only company that has overseas call centers.  Why do you need customer service so often?  I have 6 lines, and a Digits line on an old SC plan and probably need assistance once a year-maybe.

I’ll tell you why, I worked at care. They get back to back calls all day long. Deal with the most Incompetent people you could ever imagine. Every cx expects perfect attention to detail which is simply not possible for 8-10 hours straight. Then they have management harping down their necks about how many times they tied their shoes. Or anything metric you could create. It’s terrible lol, barely anytime between calls so they are just trying to make it thru their day without quitting because it’s tempting at every moment during their shift. Be thankful they answered

>All of my customer service interactions recently have really sucked.

Why do you need to call customer service so often? I may have called them once in the last two years, personally. If you are calling them so much, maybe you have more pressing reasons to switch besides their call centers.

And word to the wise, all three of the major providers and most of the prepaid ones outsource just as bad as well. So make sure you are switching for good reasons because if it is just for poor call centers, you are in for a rude awakening.

I only contact T-Mobile through the T-Force reps through FB messenger or X. They are the only ones I trust. Best customer service that I have ever dealt with. Granted, I rarely have to reach out. Only a handful of times in the 20+ years I've been with T-Mobile.

They turned into AT&T and Verizon. Now’s all major carriers are greedy and a scam. All the same thing, no real difference between the 3 and they will gladly allow customers to come and go. They will be back eventually

Filipino support is way too friendly. I almost wanted to ask one girl's phone number 🤣😂. But of course they are supposed to say that. I almost never call them, but back in the days when I did, I got a lot of favors from them, that actually required a supervisor normally. US support was always cut and dry. But Filipino support ruled back then.

I once had a support rep tell me I should cherish my wife and daughter cause he lost his. He was a super nice guy and I assume he just wanted to talk about them as a way of remembering but it caught me off guard in the middle of trying to get my rebate card... I sometimes still wonder how he's doing.

I would rather deal with over-friendly people than those who don’t want to do their job 😂

The ones in the Philippines say weird shit like this to me I had one say that I had a good religious smile lmao

It is utterly useless, except through X. Otherwise X is a pitiful cesspool of crap. I fought with T-mobile for months until someone finally pointed me to their support through Twitter/X. Repose was quick and effective, finally got reimbursed for unreturned equipment I returned, they knew I returned, yet they had failed to process.

I spoke to a customer today that wanted to connect his phone to the tmo wifi. Didn't know the wifi password. Tried to get him to log into tlife to see it. Doesn't know his tlife password. Tried to reset the password. Couldn't navigate from the text message screen back to the enter the temp pin screen. That's who is taking up all the time on the phone. Now he's going to the store to tell them how awful it is that everything has a password these days.

Business accounts can use account hub. https://account.t-mobile.com/signin/v2/?icid=TFB_TMO_P_21TFBMOPRO_VWYRRU4YI9X2IQJ627259

genuine question! what are people doing that they need to interact with the care teams so frequently?

I've had my service on the T-Mobile biller for several years now and don't think I've had to utilize care a single time.

Working at a Tmobile store I’m fascinated by the number of people that not only come into the Tmobile store to pay their bill but come in for all kinds of tech questions. It’s not only older people it’s people of all ages that we see a few times a month

Well sure the main idea is to make T-Mobile profit but a big part of the job is educating this creates return customers and referrals so digging deeper here it’s a dual benefit

T life is an absolutely horrible experience for quite literally everyone involved, employees and customers. T-Mobile is making the experience actively worse for everyone who’s a part of their company. They genuinely need to do something because they are not making good decisions as of late

Only thing I've found is you get double the premium data (100 gb) with a business line. Everything else seems the same to consumer lines

Personally for me is an American and have a dedicated account expert I have direct number for my account manager but after an hour I do get support out of the USA. There have been couples cases where they don't know what they are talking about but usually that's because it was routed to the consumer side. Used to be 24/7 for me it's a few hours downtime usually like 3am until 6 or 7am Texas time can be annoying but I rather talk to my account manager she usually solves my issues or promos