theyve been updating my tower lately ive had 3 multi hour outages this month.

Yea ive had around 60ms ping my for the past 3 years using tmhi and as of the last week or so it has shot up to being constantly between 120-140ms and having the connection drop entirely for minutes at a time

I suspect this means they will add some innocent-looking phrase to the "privacy policy", ask users to acknowledge the privacy policy, and continue selling as do facebook, google etc.

Can you take any more of a leap? How could you think that either of these are in any way connected.......

While it's not related to speeds it's not just t-mobile. So the FCC fined them all 200 mil and the phone carriers raise the prices. So we are basically paying their fines for them to spy on us.

They aren't supposed to, but it happens to me at work sometimes as well, it doesn't kick me off 5G but throughput drops. Can't say for certain T-Mobile customers aren't getting the same thing.

I work at an airport with thousands of people around at any given time, so no wonder towers are swamped.

This happens to me too. I'm planning on switching off once I get the time. I'm in NYC and constantly don't have usable service in busy areas when my girlfriend on Verizon does.

Don't feel too bad about leaving T-Mobile. I could change the MTU on my laptop and t-mo still urp'd up on my employer's Global Protect VPN. I'm a Linux admin and I work from home everyday. Our network engineers and I worked for a week before realizing I had to pull plug on TMHI.

In the end I switched back to Xfinity for my work from home connection. TMHI works the rest of the house but I'm starting to rethink that relationship. I had a few other coworkers in the same situation and they went back to Xfinity and never looked back.

It's really a shame though. The t-mo tower is about a quarter mile from my house and the throughput was amazing. But not being able to scroll a terminal screen for more than 30 lines was killing me.

My dad is going through the same thing a his new job. Neither his work IT nor T-Mobile will do anything about it, so he is signing up for local fiber or cable, whichever company manages to get their act together.

I also use T-Mobile isp for my WFH, but thankfully my work doesn’t have a vpn in the first place.

We got our IT to adjust the MTU setting on my laptop network adapter settings and it’s been fine since. It was very annoying

That MTU thing screwed me too at my last job. Luckily I’m not there any more, but it sucked for a while.

Have run into same issues here. Changing the MTU (with persistent setting) to various MTU's that don't fragment and supposedly worked for others did not work for us. It's only a few users, so they say they are going to drop T-Mobile and go with another service.

This is going to be normal with wireless home internet. That is most likely because they are performing maintenance on a tower. They won’t tell you anything as usually phones can connect to different towers. It could also be a server issue on T-Mobile’s side. I would contact t-force on Facebook or twitter and have them look into it. You might get some more insight on what the actual issue is. I’m here to tell you tho, anything wrong with the tower your service connects to is going to drastically affect how your service works. I’m a longtime AT&T Fixed Wireless customer so I’ve been going thru this back and forth struggle for 5 years now.

everything is a compromise, tmhi relies on cell towers that by their nature are not a robust system for maintaining optimal service if a tower goes down or has issues and you dont have backup from your location

cable internet has other problems but if a node goes down its zero service rather than slower which depending on where you live happens a lot or never

yeah those speeds are ass but I bet its temporary given your past speeds

Cancel and move back to Xfinity if the tmhi service isn't meeting your needs? Sometimes things done to the tower/network take longer than a week to accomplish, if that is what is actually happening.

It’s funny you wrote this because I am going through the exact same thing as we speak. As of the 18th I have dropped from 500-800 down to sometimes 50-80 down and my up speed went from 30 to near 0 or if lucky 4. I have had there home internet for over a year with no problems. I have gone on with T force and get the same old runaround. Maintenance, bla bla bla, but know eta or anything. Even my cell phone sometimes creeps and took 5 min to just send a picture. I have line of sight to the tower with some trees that have always been there but in winter I can see the tower about a mile away. If I go 1-2 blocks in either direction I get awesome speeds in the car… over 1000 mbps and 30-40 up. My complaints have fallen on deaf ears over there so I’m giving it sometime before I climb the tower and hammer the panel back my way .. lol just kidding. But ya I feel your pain and you’re not alone.

It’s very much possible the tower you were connecting to was closer and had solid 5G n bands that were giving you the good speed. If that tower is out, you’re connecting to a different more distant tower and are only on LTE et the edge of the coverage.

Try moving the modem to different locations of your home, new tower is likely in different direction. You can get external 4x4 mimo antenna to boost your signal. Or wait until maintenance is complete and hopefully you get better signal.

I have the same problem in reverse. High download speed but the upload speed is around 5 to 6mbps. If I could get some actual internet where I live, I’d dump T-Mobile so fast

Spoke to T-Mobile. They told me I never had the address valid for service, which is BS. I was like then why did you send me a router. They are going to contact engineering and see what they can do.

In my area for the past 4 nights, they have been doing "coverage and reliability" maintenance literally from 5pm until sometime after I'm already asleep. Seems like a great idea to wait until your customers get off work and would like to game, stream, or just scroll through the internet to down your connectivity.

been having the same issue for about a month now ... my ping has mostly been 25-35 but download speeds has been 35-130 down (more on the lower side for the most part ) and .55 - 1.00 up ( upload speeds have ALWAYS been a problem and cant figure out how to improve it) my latency on games like COD is most of the time 60-85 . but here lately its been all over the place to down to 32 but then 30 seconds later i jump all the way to 85. im at a lost for words and about to throw my hands up

Unfortunately that’s tower congestion (too many cell customers and TMHI is the lowest priority) when download is that much lower the upload.

I’d imagine TMobile engineering is aware, but there’s no quick solution, and a tower capacity upgrade can take a long time.

If you are lucky you might be able to connect to a different, faster tower (even with less “bars”) by moving the gateway to the other side of your house, otherwise it might be best to leave instead of waiting for them to upgrade the tower.

It happened to me when I started with US Mobile and needed to contact them. I think this is an ordinary procedure. Afterward, I think I never reached 100 GB again, and I didn't know if the situation persisted.

As a user of typically less than 5GB, and never more than 8GB of data per month, I cannot imagine data use approaching 100GB! 😂

I don't think they were rude. Rather than trying to get an answer, the customer service rep made something up that wasn't accurate. Telling them they don't know what they are talking about seemed pretty accurate to me.

How do you run 100gb on a mobile device

Data Hog 🥲

That's not accurate at all; it shouldn't be slowing down if you haven't touched 100 Gigs yet (combined with hotspot). I've already traced this conversation and got ahold of your details to get this cross-checked and fixed up. Additionally, we'll also address this miscommunication so conversations aren't met with unresolved conclusions! Sent you a DM to get you back into our fast lane 🙋🏻‍♂️

Ours was like that for a few months, nightly from 7-11pm and most of the afternoon on weekends speeds would drop from 80/20 at night to 8/4 or less, sometime under 4. Eventually they upgraded our tower and now we get 250-350 anytime of the day or night.

So sounds like your local tower is over capacity and not much you can do on your side.

Man I wish I could add a screenshot to show when my download went to 2mbps this morning during my zoom class

Yeah. I’m switching back to spectrum. Wife said it sucks. I said let’s give it a chance. It’s been 3 months and even the kids say it’s not good. So going back. Oh well. I tried.

When it happens next, run this test: https://www.waveform.com/tools/bufferbloat

I was with TMHI for 2 years, and it worked great. One day, out of the blue, it just started acting up exactly as you describe. It worked fine during the day, but at night, when everyone was home, it died. I found out 2 things. 1, they re-aligned my tower, causing me to get less service, and 2, they oversold my area. This is because at the time, people would use other people's addresses to order the service even though they were not allowed anymore on the tower. I think this might of changed, but that's the problem with wireless is it's not an unlimited resource.

PSA - For anyone looking in on this situation, OP in the comments, stated that Verizon doesn’t have good coverage in their area. When asked why OP got MobileX, then, OP stated they didn’t know MobileX was a Verizon MVNO.

So then this “throttle” really means nothing, if it is even a “throttle”. It could just be the subpar coverage of Verizon. Which is a MAJOR variable in OP’s situation that OP didn’t disclose in their post. Which means, at worst, this post is bunk or at best, OP’s judgment isn’t to be trusted.

No, your customer service already decided to be condescending and rude, I've seen enough of your replies in this subreddit to know you'll act the same way with me.

Your fair use policy, which isn't specific, is bullshit.I've used 52gb in 27 days and your company decided it's too much, even though my plan says I have 199gb a month. I'm still in the green on my usage, but I've UsEd ToO mUcH dAtA and I'm being selfish.

Some of this could be solved very plainly …is there a speed reduction after 50 gigs to 512k for the remaining 149? If that’s true then that’s fine. If not then have fun up to 199 gigs. I couldn’t get the use policy to load on the website. It said page cannot be found .

I'm now deciding between that one and US Mobile.

Thank you!!

Mobile x has been a bad experience since day 1 tbh.

That really made you upset didn't it? You're blaming me for this more than the CEO did. It's okay though, my mistake doesn't affect the issue at all, so get down off your high horse, untwist your knickers, and calm down.

You're right though, I didn't do my due diligence, but I was also ignorant, as I didn't know Verizon and T-Mobile have huge dead spots over my house until I got mobile x and noticed I had bad coverage unless I was on my wifi.

I was able to figure that out and found out about the dead zone, and didn't blame mobile x at all for this, as is proper. It's really not even Verizon or T-Mobile's fault for the bad coverage, it's the DHS's fault because I live near a nuclear power plant and they limit coverage due to national security concerns.

This is my second time using TMHI. The first time, right after it launched, I got blazing, consistent speeds for a year. Then things started slowing down as T-Mobile oversold the service, sometimes as low as single digits in the evening. I canceled. This time around (two years after my Spectrum promo ended) I again sometimes get 600-700 downloads, and sometimes 35-50. Then I reboot the router and things might improve for a day. In reality 35-50 is OK temporarily for what I need for streaming and work, but I really want consistent speeds, so I will probably go back to Spectrum once it comes up with a new promotion.

One way to find out it's prioritization and not throttling is to measure at different hours of the day.

For example, I have measured speed in the afternoon, evening, and in the early morning hours like 3 am. What I have found is that speed is incredibly fast at 3 am (up to 750 down) and not as fast in the middle of the day (more like 250-450 down).

This is not explained by throttling, because if it was throttling they must have a threshold that shouldn't change much. If they want to throttle me to 250 then speed should be 250 or below pretty much all the time no matter what hour of the day.

It is explained by de-prioritization, because during the day everyone is awake using their phones, and phones have priority, so my Home Internet goes to the back of the line and gets "only" 250-350 down*. In the middle of the night everyone is asleep, the cell towers are wide open and looking for something to do, and they are more than happy to give me the entire firehose of throughput.

*I say "only" 250-350 down because until recently, speed at that level at my location used to be unattainable and when it arrived it was more than I wanted to pay, like $100/mo. I could get it with cable but at a much higher price than TMHI. For me to get 250-750 down and 10-60 up for a flat $50 and not having to deal with the cable company is something I can only be very happy about; it's a great service for me even when I am de-prioritized.

T-Mobile doesn't throttle, but they do de-prioritize.

That means that there's not an arbitrary "top speed" placed on your devices. But there is only so much bandwidth available to the tower, and there is only so much space available in the radio frequency spectrum of the bands on the tower. And TMHI is at the bottom of the priority list.

So this is normal. You're not being picked on. Different times of day, even different times of year can affect performance based on how congested your local tower is. I've noticed, for example, that my speeds drop way down when there's a power outage. Why? Because everyone just lost home internet (all the people using fiber/DSL/cable), and their phones and tablets have switched to the cell tower!

The good news is, 209Mbps is still very fast. Try not to sit and run speed tests all the time and try to get a high score. This is good enough for 13 simultaneous 4k Netflix streams. Very, very few things you do online will "feel" any different between 200 and 500mbps.

But ultimately, that's why your phone is faster. Because your phone is higher on the priority list. TMHI is the bottom of the priority list on each tower.

Another possibility might be the location of your gateway if its not in the most optimal spot. I don't mean just the generic placement guide instructions, rather the actual position where it sits at your site. Even inches can make a difference. For example I can easily knock my speed way down simply shifting my gateway over a short distance while still retaining very similar metrics. Maybe you could use more trial and error to find the true perfect spot.

Otherwise +1 on everything said so far. Priority, bands used on each/SA vs NSA, even just differences in the modems themselves if your phone and gateway aren't using the same one, etc.

What I don’t understand is why speeds get substantially faster on TMHI when using a VPN versus when not. To me that suggests that the content has some relevance and that it’s not just a matter of the line being prioritized lower.

Or is it just that the path the VPN is routing the content is faster (closer to me) than the TMHI path for routing (my very lay and poor—probably incorrect—understanding)?

Cause it will be dramatically different and never slower on the VPN.