Troubleshooting LG TV App Issues

ORIGINAL POST

Well I saw there was an update so I installed it. After it was done I got signed out of my LG account and had to accept all the terms and conditions. Well I do all that and when I go to open up Netflix I get told that I need to update the app to open it. I click update and the download shows it’s updating and once done I get a notification saying it did not install. It happens for every other app I have and Cannot open a thing. Very frustrating. How do I go about fixing this?

6 replies

Careless_Ad_4937 · 9 months ago

The fix is to change your DNS server to 8.8.8.8

1 upvotes on reddit

Bugmamba · OP · 9 months ago

Thank you so much it worked

2 upvotes on reddit

redditmillionaire99 · 9 months ago

Currently facing the same issue, tried restarting and the memory optimizer. Nothing works

1 upvotes on reddit

Careless_Ad_4937 · 9 months ago

The fix is to change your DNS server to 8.8.8.8

1 upvotes on reddit

Bugmamba · OP · 9 months ago

I will try this when I get home and let yall know if it worked

1 upvotes on reddit

Keystonesmoke · 9 months ago

I had the same problem. Turned the TV off for awhile and now it's all good

1 upvotes on reddit

See 6 replies

r/appletv • [2]

Summarize

LG App Fail To Load

Posted by spursup20 · in r/appletv · 7 months ago

Restarted my tv. Disconnected internet and reconnected. Checked for updates. No luck. Anyone else having issues with the LG TV app?

4 upvotes on reddit

4 replies

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4 replies

latinblu · 7 months ago

Buy any device, stop using crappy tv apps

2 upvotes on reddit

guesstlhismylifenow · 7 months ago

Having issues on ps5

1 upvotes on reddit

tsdguy · 7 months ago

This sub is for ATV hardware.

1 upvotes on reddit

slow_clapping_guy · 7 months ago

Also having issues on my LG TV and Xbox. Apple status site reporting no problems, but there are elevated reports on downdetector: https://downdetector.com/status/apple-tv/

1 upvotes on reddit

See 4 replies

r/LGOLED • [3]

Summarize

Why do NONE of my apps except hbo work now? It's been almost 2 days what are they doing at LG?

Posted by ThinkerYT · in r/LGOLED · 7 months ago

Man I just want to watch some shitty TV

12 upvotes on reddit

9 replies

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9 replies

PHXplz · 7 months ago

I know the shit should just work on the 1000 plus dollar piece of technology we all bought, but it can't be said enough that you should just bite the bullet and get a streaming device. You'll never have to worry about this, it's way faster, covers any niche apps you may want, and no ads.

19 upvotes on reddit

ARVINLOCOx · 7 months ago

Yeah you’re right. I bought a my first lg tv (B4) last week and day one I slapped an Appletv on it. It would’ve been infuriating to not be able to use my new tv.

4 upvotes on reddit

BeerandGuns · 7 months ago

I’ve got a CX and now run multiple streaming services through my PS5. Prime would keep hanging up, then Netflix started giving me issues. So much less hassle using the PS5

2 upvotes on reddit

SpiritFingersKitty · 7 months ago

When I first got my G4 I thought I finally didn't need a separate device, but the performance has degraded so fast I'll probably end up with one in a few months. I'm holding out to see if there is a new apple TV later this year. Really sad that a 3K TV can't afford a chipset/software that can't run as well as a 10 year old phone.

3 upvotes on reddit

predator-handshake · 7 months ago

And this is why you connect it to an Apple TV box

6 upvotes on reddit

Spirit117 · 7 months ago

Crap like this is why I don't update mine lol.

It works, I'm not going to install updates that might break it and generally add nothing of value.

3 upvotes on reddit

ThinkerYT · OP · 7 months ago

Fr I need to turn off auto updates

2 upvotes on reddit

Cheersscar · 7 months ago

Huh. My c3 played prime and Netflix tonight. Didn’t get around to others.

3 upvotes on reddit

mikewastaken · 7 months ago

Personally, I got the new Google TV Streamer and haven't looked back. Especially as a baseball fan and no MLB TV app, I wasn't going to let the farce of an OS hamstring my enjoyment of this otherwise wonderful television.

4 upvotes on reddit

See 9 replies

r/vudu • [4]

Summarize

Fandango APP on LG tv froze on the splash screen

Posted by BadSpotBailey · in r/vudu · 4 months ago

This is the app that comes with the TV. (LG 75", a couple years old) This whole weekend when choosing Fandango the screen displays Fandango but never goes further. Pressing the exit button gets back to the LG menu and other apps work. Power cycled the tv didn't help. Doesn't show that any software out of date. It has been working. Anyone else use the Fandango app from a LG tv?

4 upvotes on reddit

4 replies

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4 replies

shinobipopcorn · 4 months ago

What software does the tv use? If it's android, I suggest enabling developer and limiting background processes. It will speed up the tv and may help. I had to do this with my bravia.

2 upvotes on reddit

BadSpotBailey · OP · 4 months ago

Thanks guys. I have a Roku device so not used to the tv apps. I will do as you suggest.

No clue about the software type, btw.

1 upvotes on reddit

Jodies-9-inch-leg · 4 months ago

Uninstall and reinstall

2 upvotes on reddit

sayegh33 · 4 months ago

Same thing happened to me on my brand new 4k Google TV Streamer. Had to uninstall and reinstall.

2 upvotes on reddit

See 4 replies

r/LGTVOwners • [5]

Summarize

LG Smart TV Apps - troubleshoot

Posted by ZookeepergameSea4117 · in r/LGTVOwners · 9 months ago

I am trying to update apps on my lg smart TV and the 'App' list itself is not opening. Any ideas?

2 upvotes on reddit

2 replies

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2 replies

Gunitiwa · 9 months ago

Seem like the LG system is down? Nothing works, hard reset does nothing.

Unhappy customer from Denmark

2 upvotes on reddit

Some-Barnacle5198 · 9 months ago

Same here, LG server must be down all over the world

1 upvotes on reddit

See 2 replies

r/LGOLED • [6]

Summarize

LG Oled TV webOS software update 04.63.15 issue!?

Posted by macman_canada · in r/LGOLED · 2 months ago

Anyone have issue with using the apps after this software update from yesterday? None of the installed apps are working now? Netflix, prime video, Apple. Have tried the buttons on the remote and the ones on the home bar. None working?

2 upvotes on reddit

2 replies

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2 replies

Knight_of_Ninestars · 2 months ago

Same behavior for me on my CX. Supposedly pulling the power fixes it, will give that a try.

1 upvotes on reddit

macman_canada · OP · 2 months ago

Yup. Lol. I flipped the breaker. Works again. Must have been a bug in the software update. Thank you for sharing!!

1 upvotes on reddit

See 2 replies

r/LGTVOwners • [7]

Summarize

Stop Using Inbuilt LG TV Apps

Posted by DoctorVadarWho1 · in r/LGTVOwners · 4 months ago

Get an Apple TV 4K with Ethernet if you own an iPhone. If you own an Android phone, then you should buy a Google TV Streamer 4K, and you won’t have any app problems with your LG TV.

1 upvotes on reddit

4 replies

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4 replies

perryn_013 · 4 months ago

Jellyfin is ass on the LG tv

1 upvotes on reddit

GSmaniac · 4 months ago

Why ? I have never had any problems with the onboard apps....

0 upvotes on reddit

Fun_Willingness_9836 · 4 months ago

Same... I have a 48a2 and a 65b4 without issues

1 upvotes on reddit

th00ht · 4 months ago

Sorry I already did

1 upvotes on reddit

See 4 replies

r/OLED • [8]

Summarize

LG OLED apps not working.

Posted by dogseatbees · in r/OLED · 5 years ago

All of our apps were working just fine. Went into Amazon prime and tried to play something. Got some kind of unable to play right now message. Tried to get into other apps and nothing happens when I click on them. With ones I haven’t used in a while, it gives me the option to update but doesn’t really update it. Home network is working fine and it’s playing the IP channels just fine. Tried turning the tv off and back on but that does nothing. Need help

11 upvotes on reddit

9 replies

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9 replies

reptarju · 5 years ago

In settings there is a “quick start” feature, that’s like putting your computer into standby, that doesn’t really turn it off.

Disable any QuickStart/fast boot features. Turn off, then turn on again.

15 upvotes on reddit

Tom_Schmidt · 5 years ago

Try rebooting the TV by holding the power button at the TV for more than 5 or 10 seconds until the power led flashes.

1 upvotes on reddit

dogseatbees · OP · 5 years ago

You are a life saver. Worked liked a charm. Much appreciated.

5 upvotes on reddit

reptarju · 5 years ago

My child needs paw patrol/Daniel tiger on a daily basis. The solution was discovered for them, not us.

Very welcome

2 upvotes on reddit

ItsMrForYou · 5 years ago

Turn your TV off and when you hear the click sound, unplug the power cable. Wait 30 seconds and replug it in. Always does the trick for any electronic device.

2 upvotes on reddit

Blipstein · 5 years ago

This is the right answer

2 upvotes on reddit

[deleted] · 5 years ago

I’ve randomly lost Wi-Fi connection on one my oleds, check the network settings on the tv

1 upvotes on reddit

leem16boosted · 5 years ago

This! Which has been happening more frequently as of lately.

1 upvotes on reddit

[deleted] · 5 years ago

Yeah. Never happened to me till about a month ago and it’s happened 3 or 4 times since

2 upvotes on reddit

See 9 replies

r/PleX • [9]

Summarize

LG TV App suddenly broken

Posted by MrXBob · in r/PleX · 3 years ago

This morning the app was fine, but now if I try to open a TV show nothing happens. If I press and hold, I get the play menu - but when trying to play from here I always get "unexpected error".

I've reinstalled the app and rebooted the TV numerous times. I've also rebooted the PC Plex runs on.

All my other apps (Samsung TV, Android and Web) are working fine on this server. It's my server running on the local network.

61 upvotes on reddit

8 replies

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8 replies

RevRend80 · 3 years ago

I'm having the same issue on both my lg tvs but it works every where else

7 upvotes on reddit

DiscostewSM · 3 years ago

Yep. LG C1 here with Plex Media Server via Synology NAS. Everything works except the Plex app on the TV.

I even tried out the Series X app (so it can output to the TV), and that works, though for some reason, resuming a 2nd time with one of my videos would get it stuck in a loading loop. Restarting the video, and seeking/skipping to the original resume spot worked. Unfortunately, 7.1 AAC has to transcode, and isn't outputting out my rear speakers.

3 upvotes on reddit

j8chou · 3 years ago

Same issue here...

Can't even click on the settings within the app. Nothing happens lol

7 upvotes on reddit

[deleted] · 3 years ago

I've had multiple different brands of "smart" TV over the years; LG, Vizio, and a few others. The most reliable of them by far has been the bargain-bin Roku TVs by TCL.

I just want a giant "computer monitor" type display that works reliably and uses plug-in devices. Get it together, manufacturers!

3 upvotes on reddit

drw72 · 3 years ago

Same here...

6 upvotes on reddit

MrXBob · OP · 3 years ago

Oh that's actually good to hear. I was reading a similar thing happened with Samsung a while back and it was fixed

2 upvotes on reddit

drw72 · 3 years ago

Streaming from my home server works fine but nothing from Plex (movies, Live TV, etc) will play through my LG TV app. I have seen some other posts around this sub-reddit with the same issues.

2 upvotes on reddit

guttergoblin · 3 years ago

I keep getting "playback error." Worked fine yesterday.

4 upvotes on reddit

See 8 replies

r/OLED • [10]

Summarize

LG C1. "apps" app itself not working, all other apps work fine.

Posted by yphastos · in r/OLED · 3 years ago

Since a few days ago or even a couple of weeks, when I try to launch the "apps" app, after the splash screen shows (a pinkish screen with the "apps" icon in the middle), a few seconds later it goes to a blank screen (completely black), stays there and nothing happens. The cursor does show if I shake the remote, but nothing else shows, no error message, no loading icon, nothing at all.

To clarify, I mean the main app called "APPS" itself, the one which logo is 4 small pink squares. that is, the app gallery/store, the place where I can download and update other apps, etc.

Other apps (youtube, prime, netflix...) work just fine, also the "home" app, the "gallery" app, the "input" app, etc. it is only the main "apps" app itself that doesn't work.

I've tried the old trick of turning off the tv (until the click sound), and unplug it from the power, and reconnect it after around 30-60 seconds, even 5 minutes, to no avail.

I've also tried removing my downloaded "themes" on the gallery app, because elsewhere they mentioned it could be my memory being full. I really doubt it because I only had two extra "galleries", but still erasing them didn't fix it. And I've only had the tv for a couple months.

What I haven't tried is clearing the apps cache, BUT iirc, that's possible only inside the 'apps' app itself, so I can't even do that. Is it possible from somewhere else to clear apps cache, including the main "apps" app?

I've also disabled the "quick start+" option, to force the TV to clear it's memory each time, but still didn't fix the problem.

I've of course also made sure I'm on the latest OS version, and I'm on 03.33.11.

I'd like to avoid having to do a "factory reset", because I'd lose my settings for each input/app.

What else could I do?

12 upvotes on reddit

12 replies

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12 replies

skwhitez · 3 years ago

I'm having the same issues tired the plug trick did work for 3 mins then it went blank. What I've noticed the TV is not connecting to WiFi so I'm hoping its only web OS issue. I don't know if its a region thing but I'm from Out of england may be its the heat wave we having

2 upvotes on reddit

dontPoopWUrMouth · 3 years ago

In US and it's occurring to me as well. I finally started getting comfortable with this TV too. I'm hesitant to get another and just return it without a replacement and wait for something new.

1 upvotes on reddit

skwhitez · 3 years ago

This morning webos started working and I'm getting a constant wifi connection, I can only assume its has something to do with the updates LG does in the past the software updates have caused issues. To be honest I wouldn't go down the route of changing the TV LG panels are brilliant but saying that if your having constant issues with the software and its bugging you then mate change it for your peace of mind

1 upvotes on reddit

CrimPhD · 3 years ago

I did a “soft” reset by holding the main power button (under the red light in the middle of the TV) for 15 seconds. Waited 5-10 mins, turned it back on and the issue was resolved. Don’t know if that will help, but I had the same issue as you.

2 upvotes on reddit

rophel · 3 years ago

That's usually the trick with any smart TV.

Pulling the power cord also works, basically when it's turned off it's not actually off so it never actually reboots fully.

1 upvotes on reddit

yphastos · OP · 3 years ago

yeah, I've attempted that but still didn't fix the "apps" app. Every other app works well, some of them even say they have pending updates. If I choose to update, it goes blank. I guess internally it sends me to the "apps" app, but then nothing happens, so I rather leave them "non updated" and not risk to get them stuck or something.

I hope a next OS update fixes the issue.

1 upvotes on reddit

yphastos · OP · 3 years ago

did you also have issues ONLY with the "apps" app?, or others? because in my case it is only such app that doesn't work, (and I can't update other apps either).

I've tried everything (turning off via button, unplugging, disabling quick start, soft reset, etc) except a complete factory reset, to no avail.

1 upvotes on reddit

CrimPhD · 3 years ago

Yep, had issues with the “apps” app with it going black. Couldn’t update anything either. Everything else was fine.

1 upvotes on reddit

CrimPhD · 3 years ago

Yep, had issues with the “apps” app with it going black. Couldn’t update anything either. Everything else was fine.

1 upvotes on reddit

dontPoopWUrMouth · 3 years ago

This only worked once for me, but has continued since. Damn WebOS is a dread.

2 upvotes on reddit

AutoModerator · 3 years ago

Welcome to /r/OLED. Have you read the Stickied Frequently Asked Questions Post before Posting? Rule V. Common/Frequently Asked Posts answered by the FAQ may be removed. - OLED Specific FAQ & 2022 OLED Specific Television Buying Guide

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1 upvotes on reddit

paradise-man1 · 3 years ago

this version 03.33.11 has soo many issues you can look it up, and so many people stayed away from this update and waiting for another one that hopefuly don't have issues.

0 upvotes on reddit

See 12 replies

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